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    Master Socket

    This is a discussion on Master Socket within the Cabling and faceplate help forums, part of the Sky Broadband help and support category; Well There you go then just off the phone with Sky where I asked them to increase my speed and ...

    1. #11
      Paul1360's Avatar
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      Re: Master Socket

      Well There you go then just off the phone with Sky where I asked them to increase my speed and / or put me on G.DMT. Was put on hold for 5mins and then was told that the MAX my line can handle is 0.5Mbps and I should not be on 1312Kbps as I may be causing damage to Sky's gear in the exchange, so they are putting me back down to 350kbps. Hang on I said no way are you putting me down, we have cos you are 6.6km from the exchange, went through it all again with him (THIS WAS TIER 2) but he didn't want to know.
      Told him about the test's I've done, O he said they are no good!!!!!!!!!!! we have our own and use BT records. Just checked and YEP they have turned me down ggggggggrrrrrrrrr.
      Time to change ISP me thinks
      UnHappy
      Paul


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    3. #12
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      Re: Master Socket

      The best time to ring for support and sorting issues like this, from reading posts on here is after 10pm at night.

      Maybe give it a go later if you are not getting bladdered because it's Friday.
      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~

    4. #13
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      Re: Master Socket

      bladdered??????????????/ what the name of goodness that mean
      paul

    5. #14
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      Re: Master Socket

      Drunk.
      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~

    6. #15
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      Re: Master Socket

      R ok sorry got you no chance of that alas long way to fall down. Gee can't remember the last time I was lol or had a drink even
      paul

    7. #16
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      Re: Master Socket

      I may be causing damage to Sky's gear in the exchange,
      That is about the worst fob off I ever heard. I think the agent must have been 'bladdered'

      If your line was 6.6 K long your attenuation would be in the middle to high 60s not the middle 50s it is. There is a good chance that your line could have been that long at one time, but BT have made routing improvements which has reduced its length and the database has not been updated.

      Have a look at your broadband details on your MySky page, see what speed they have on there for you.

      Call Sky again after 10pm and you may get someone with more than excrement between their ears. There are some very good agents in the CST, you may be lucky enough to get one. If you don't moving ISP may be your only way, if Sky have enabled your exchange you will probably have a choice of O2, BE or TalkTalk.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    8. #17
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      Re: Master Socket

      I Know this may be off topic and sorry if it is and please move it. Does any 1 know how I can get Sky to turn back up my Speed (See Post Above for reason). Just got off the phone again and as far as they are concerned my Max speed should be 256/500kbps and I should not have had my speed increased to 1.3mbs download and that the person who did it was out of order.Even tho I told them that all the time I was at 1.3mbps I never had any problems or disconnections like I did at the low speeds.
      cheers
      paul

    9. #18
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      Re: Master Socket

      Sorry IsitMe
      Our Post crossed. Just checked on My Broadband. Line testing completed 21/08/2007
      Download Speed connection has been set at 0.4Mb(384Kb) Upload Speed set at 0.8Mb(800Kb). This is all about when I went to Sky in the first place and it looks that nothing has changed since then even tho I've had more speed.
      gggggggrrrrrrrrrrr
      cheers
      Paul
      thinking that a change of isp may be the only way, which 1 tho is the question ( O2, BE or TalkTalk) I will ring again later

    10. #19
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      Re: Master Socket

      Paul1360
      Hi there has been a few of the Skyuser Members who have moved from Sky to O2 which is also SkyUser`s sister site O2User - Unofficial help and support forum for O2 and have not heard any complaints have a look at the O2 forum.

    11. #20
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      Re: Master Socket

      cheers steve16751 thats who i have been looking at. Just off phone again not able to talk CST as they have a 60mins waiting time!!!!!!!!!!!! and 72hrs call back. So will try again tomorrow
      Paul

     

     
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