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    signal problems in flat close

    This is a discussion on signal problems in flat close within the Cabling and faceplate help forums, part of the Sky Broadband help and support category; Hi Would be grateful for some advice. I had Sky put in by one of their contractors a month ago ...

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      sparky75's Avatar
      sparky75 is offline Sky User Member
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      signal problems in flat close

      Hi

      Would be grateful for some advice.
      I had Sky put in by one of their contractors a month ago but have had repeated problems receiving a signal.
      They have told me that most probably there is a loose connection at the communal point - I live in a flat.
      However my factor (a housing association) have told me that they are not liable for the cost of fixing this even although they paid for the dish to be installed in the first place.
      Sky tell me that housing associations are liable because its their equipement.
      Can anyone advise?


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    3. #2
      Smithy99's Avatar
      Smithy99 is offline Sky User Member
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      Re: signal problems in flat close

      It would normally be covered by the landlords as a service they supply within the rental contract along with aerial points etc..

      It is not something Sky will get involved with as there could be some serious problems if they mess it up. They will take responsibility for the receiver but that is all.

     

     

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