Quick Question: Any tricks to get BT to fit a new master socket for free?

[tombowler]

Exactly what it says on the tin really.
I have an old non-NET5 master socket, and I wondered if anyone knew a way of conning BT into replacing it for a new socket for free?

Funily enough I did report a line fault to Sky just yesterday and Sky agreed there was a problem on my line somewhere.

Could the lack of a NET5 be the problem?
Even if its not the problem, do you think I could get BT to replace it ''just in case'' so to speak?


Thanks for any suggestions

[IWasNotTheEnemy]

did you call SkyTalk or Sky BB?

if Sky have found a problem that will need an engineer they'll instruct them to fint an NTE5...

[tombowler]

It was a Sky BB tech support bloke.
If they look for one they aint going to find one :P

Then what will happen?

[IWasNotTheEnemy]

nothing, Sky pay the charge not you as they sent the engineer...

[tombowler]

Right-o thanks for the advice

[neilmcl]

nothing, Sky pay the charge not you as they sent the engineer...

Not strictly true. If the BT Openreach engineer doesn't find a fault then the OP may be liable to a call out charge of around £99 plus a charge for every hour the engineer is at the premises.

[dholdi]

^^^Mmmm, not so sure about that. Sky have identified a fault and requested BT to attend. If BT dont find a fault then the bill will go to Sky,as the client who requested the works, not the OP.

[neilmcl]

The OP hasn't made it clear but what usually happens, dependant on the fault, is that the customer has to agree to an engineer being sent out along with agreeing with the terms and conditions that he may be liable for a charge if no fault is found or the fault is part of the customer's own set up or equipment.

[PaulSky]

£99? Last I saw openreach engineers were now costing 3 figures.

[RUNITDIRECT]

£99? Last I saw openreach engineers were now costing 3 figures.

They certainly were! I haven't heard this has changed??