drop cable into NTL box

[dubbsy]

Hi, any helpwould be great
BT recently came and put me a drop cable in from the telegraph post to my house as part of the sky package, (i was with ntl)
However he just run the drop cable into my outside ntl grey box, and used gel connectors in this box to connect to the cable that runs into the house. so my drop cable terminates outside + inside the house the master box has NTL an logo on it.( is this ok )??

My question is can i piggy back from the drop cable ends in the external ntl box & run a cable to where i want to connect my sky router ? or will i have to make an extension from my inside "NTL master " ?
I am keen to get the best possible connection as the BB speed is rubbish with just 0.41mb

[briancst1]

Looks like the BT engineer took the quick way round the job he should have installed a BT master socket but not sure about the piggy backing though will find out

[RUNITDIRECT]

No technical reason why you can't piggy back off-will the extension be just for ADSL? Consider one of these :-

NTE2000 ADSL Extension Kit, 10M

[Smithy99]

You should not be making any connections to the BT line or even the little connectors they fitted, you can and should only connect after the termination inside the master socket.

From there you can do what you like, be it run the cable back outside and around or through the house but I repeat, do not just tie into the BT cable before the Master socket termination, you must do it from the faceplate, terminals 5 & 2.

[Isitme]

I think a call to BT or Sky if that is who arranged it, may be in order, they should not be using NTL hardware, especially as they will be charging about £200. They should do the job properly, not the cheapest way possible.

[Brian69]

While there is no technical reason why the Openreach drop should not be connected to NTL wiring and master socket, this is not good practice, as it will cause no end of confusion should you ever need a visit from Openreach for a fault, and a less experanced tech cannot find an Openreach master.
As for running an extension from the external box, dont. Do it from the master.

[Undecided Adrian]

While there is no technical reason why they can't do it the fact is that NTL may throw a fit if they find out that BT have done that and you could be facing a big load of trouble if you want to go back to NTL in the future.

Also NTL/Virgin have been known to pop round and make sure a customer who has left hasn't reconnected their equipment and using a hacking device to get free TV, they could possibly disconnect it thinking that it is their line.

Get it sorted and get a complaint into whoever did it.

[dubbsy]

Thanks , sounds like I need to call someone, any ideas who I should contact and what numbers to call. e.g. is is one for BT open reach, or sould i go direct to sky, and hang on the line for hours ?

[Undecided Adrian]

You'd have to call whoever is dealing with your line rental.

[Isitme]

If Sky arranged the installation, you will have to call them. I would play it safe and also get something into writing about your concerns. You can use the KANA Form for this. This will be acknowledged and you will have something to refer to.