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    My Internet Speed is too low!

    This is a discussion on My Internet Speed is too low! within the Cabling and faceplate help forums, part of the Sky Broadband help and support category; Hi, I am new to this forum, I finally got fed up with my internet speed and decided to do ...

    1. #1
      pranavtulsian's Avatar
      pranavtulsian is offline Sky User Member
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      My Internet Speed is too low!

      Hi, I am new to this forum, I finally got fed up with my internet speed and decided to do something about it. I have the 8Mb Internet package and connected to my laptop wirelessly.

      My speed is usually around 635kbps, my modem was connected to an extension socket and I found out I could get better results connecting it to the master socket, I'm new to all this and never knew a master socket even existed, so after doing some research I thought to try it out, I have the NTE5 master socket, but instead of a BT logo I have T logo, and something else weird. There is this extra socket in the master plug (just one socket, the ethernet one) with the BT logo on it, I dont know what it is. So I tried to my internet speed with the master socket (with the extra socket and without) it made no difference at all. Then I took of the face plate to try it on the test socket, it again made no difference (using the BT socket and without).

      Please help me! What can I do to improve my internet?

      Thanks

      These are my results that I took right now:


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    3. #2
      dholdi's Avatar
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      Re: My Internet Speed is too low!

      Post your router stats
      http://pathogenrush.blogspot.com/200...-1skuk_20.html
      Try experimenting with your wireless channel if you must use wireless - ethernet is better.
      Last edited by dholdi; 20-12-08 at 09:13 PM.


    4. #3
      dholdi's Avatar
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      Re: Hi, I am new to this forum, I finally got fed up with my internet speed and decid

      1 thread per subject is enough.


    5. #4
      Saturday's Avatar
      Saturday is offline Sky User Super Mod
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      Re: My Internet Speed is too low!

      Quote Originally Posted by pranavtulsian View Post
      Hi, I am new to this forum
      LOL, yes you are so we'll forgive the duplicate posts all over the forum (which I'll delete). One post will be enough to get some help, honestly.

    6. #5
      pranavtulsian's Avatar
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      Re: My Internet Speed is too low!

      Quote Originally Posted by dholdi View Post
      Post your router stats
      Sky Netgear DG834GT utility version 0.4
      Try experimenting with your wireless channel if you must use wireless - ethernet is better.
      Ty for your fast reply.

      Yes I have to kinda use wireless :S.

      And I do have a desktop that other people in the family use that is connected to the modem with a wire (ethernet cable) and the speed was pretty much the same as my laptop.

      How do I change my channel and check my router stats?

      Btw Im not sure if I have V1 or V2, how can I check that too?

      Quote Originally Posted by Saturday View Post
      LOL, yes you are so we'll forgive the duplicate posts all over the forum (which I'll delete). One post will be enough to get some help, honestly.
      Sry :S, first I posted in that thread and realised it would be better making my own thread, then I used the Optimizing tool and made a thread about that.

      Hope I dint cause to much of a problem :S.

      Sry again.
      Last edited by pranavtulsian; 20-12-08 at 08:32 PM.

    7. #6
      dholdi's Avatar
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      Re: My Internet Speed is too low!

      What colour is your router, the V1 is white and the V2's are black / grey.


    8. #7
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      Re: My Internet Speed is too low!

      Quote Originally Posted by dholdi View Post
      What colour is your router, the V1 is white and the V2's are black / grey.
      Mine is white, so I have V1, how do I get u all the other info?

      Aha, I found out how to get the stats, these are it:

      System Up Time 01:50:58
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 21320 30936 0 593 4392 01:40:59
      LAN 10M/100M 906 0 0 26 0 01:50:55
      WLAN 11M/54M 30269 49264 0 4102 690 01:50:47

      ADSL Link Downstream Upstream
      Connection Speed 736 kbps 288 kbps
      Line Attenuation 50.0 db 31.5 db
      Noise Margin 21.3 db 14.0 db

      Idk how to change the channel though.
      Last edited by pranavtulsian; 20-12-08 at 08:37 PM.

    9. #8
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      Re: My Internet Speed is too low!

      Don't bother about changing channels at the moment. Your line is capped, you should phone Sky and ask them to troubleshoot you for a slow connection as you have improved your wiring. Plug into the TEST socket behind the master socket faceplate, using one of the supplied filters. If you are unsure of the test socket check the link below. Phoning after 10.30 pm is the best time to call Sky support.

      It looks like you may have a old filtered socket. If you can manage it post a picture on the forum. Sort out your speed first from the Test socket, then we can move on from there.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    10. #9
      dholdi's Avatar
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      Re: My Internet Speed is too low!

      Quote Originally Posted by pranavtulsian View Post
      how do I get u all the other info?
      Use the link I posted above, edited now sorry first one was out of date, and click the detailed stats button.

      Quote Originally Posted by pranavtulsian View Post
      Idk how to change the channel though.
      Go to router setup page, wireless settings, change mode to g&b, then you can select which channel you want to use.

      Tho looking at the limited stats you have posted I think the problem may be noise related. Get some stats from both your existing setup and from the test socket.


    11. #10
      pranavtulsian's Avatar
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      Re: My Internet Speed is too low!

      Quote Originally Posted by Isitme View Post
      Don't bother about changing channels at the moment. Your line is capped, you should phone Sky and ask them to troubleshoot you for a slow connection as you have improved your wiring. Plug into the TEST socket behind the master socket faceplate, using one of the supplied filters. If you are unsure of the test socket check the link below. Phoning after 10.30 pm is the best time to call Sky support.

      It looks like you may have a old filtered socket. If you can manage it post a picture on the forum. Sort out your speed first from the Test socket, then we can move on from there.
      Yup, I tested using the test socket, I tested both master AND test using the filter that I got in the box and it made no difference.

      I will call sky and post a picture tomorrow

      Quote Originally Posted by dholdi View Post
      Use the link I posted above, edited now sorry first one was out of date, and click the detailed stats button.



      Go to router setup page, wireless settings, change mode to g&b, then you can select which channel you want to use.

      Tho looking at the limited stats you have posted I think the problem may be noise related. Get some stats from both your existing setup and from the test socket.
      The stats are very similar, practically the same.

      These are the router stats btw:

      ath0 Link encap:Ethernet HWaddr 00:1B:2F:79:E5:7E
      UP BROADCAST RUNNING MULTICAST MTU:2290 Metric:1
      RX packets:5624 errors:0 dropped:0 overruns:0 frame:0
      TX packets:3942 errors:0 dropped:0 overruns:0 carrier:0
      collisions:0 txqueuelen:0
      RX bytes:841574 (821.8 KiB) TX bytes:2742466 (2.6 MiB)

      br0 Link encap:Ethernet HWaddr 00:1B:2F:79:E5:7E
      inet addr:192.168.0.1 Bcast:192.168.0.255 Mask:255.255.255.0
      UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1
      RX packets:5932 errors:0 dropped:0 overruns:0 frame:0
      TX packets:4020 errors:0 dropped:0 overruns:0 carrier:0
      collisions:0 txqueuelen:0
      RX bytes:795867 (777.2 KiB) TX bytes:2821000 (2.6 MiB)

      eth0 Link encap:Ethernet HWaddr 00:1B:2F:79:E5:7E
      UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1
      RX packets:360 errors:0 dropped:0 overruns:0 frame:0
      TX packets:744 errors:0 dropped:0 overruns:0 carrier:0
      collisions:0 txqueuelen:1000
      RX bytes:43474 (42.4 KiB) TX bytes:229264 (223.8 KiB)
      Interrupt:30 Base address:0x6800

      lo Link encap:Local Loopback
      inet addr:127.0.0.1 Mask:255.0.0.0
      UP LOOPBACK RUNNING MTU:16436 Metric:1
      RX packets:114 errors:0 dropped:0 overruns:0 frame:0
      TX packets:114 errors:0 dropped:0 overruns:0 carrier:0
      collisions:0 txqueuelen:0
      RX bytes:37744 (36.8 KiB) TX bytes:37744 (36.8 KiB)

      ppp0 Link encap:Point-Point Protocol
      inet addr:90.199.218.77 P-t-P:87.87.250.13 Mask:255.255.255.255
      UP POINTOPOINT RUNNING NOARP MULTICAST MTU:1500 Metric:1
      RX packets:3228 errors:0 dropped:0 overruns:0 frame:0
      TX packets:2745 errors:0 dropped:0 overruns:0 carrier:0
      collisions:0 txqueuelen:3
      RX bytes:2500530 (2.3 MiB) TX bytes:697274 (680.9 KiB)

      wifi0 Link encap:Ethernet HWaddr 00:1B:2F:79:E5:7E
      UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1
      RX packets:6042 errors:0 dropped:0 overruns:0 frame:6743
      TX packets:4094 errors:65 dropped:0 overruns:0 carrier:0
      collisions:0 txqueuelen:199
      RX bytes:1068862 (1.0 MiB) TX bytes:2935134 (2.7 MiB)
      Interrupt:32 Memory:b0000000-b0010000

      adslctl: ADSL driver and PHY status
      Status: ShowtimeRetrain Reason: 1
      Channel: INTR, Upstream rate = 288 Kbps, Downstream rate = 736 Kbps
      Tone number SNR
      0 0.0000
      1 0.0000
      2 0.0000
      3 0.0000
      4 0.0000
      5 0.0000
      6 0.0000
      7 0.0000
      8 0.0000
      9 0.0000
      10 0.0000
      11 0.0000
      12 0.0000
      13 0.0000
      14 0.0000
      15 0.0000
      16 0.0000
      17 0.0000
      18 0.0000
      19 0.0000
      20 0.0000
      21 0.0000
      22 0.0000
      23 0.0000
      24 0.0000
      25 0.0000
      26 0.0000
      27 0.0000
      28 0.0000
      29 0.0000
      30 0.0000
      31 0.0000
      32 0.0000
      33 28.5625
      34 29.0625
      35 30.1875
      36 31.8125
      37 31.9375
      38 32.6875
      39 34.4375
      40 34.2500
      41 34.6250
      42 35.5000
      43 35.0625
      44 35.1250
      45 32.0000
      46 15.8125
      47 33.6250
      48 34.3750
      49 35.0000
      50 34.3750
      51 33.2500
      52 34.2500
      53 33.7500
      54 32.1875
      55 32.8125
      56 31.5625
      57 30.5000
      58 22.8750
      59 24.8125
      60 29.8125
      61 30.9375
      62 31.9375
      63 31.0000
      64 31.8125
      65 31.6250
      66 31.4375
      67 31.3125
      68 29.3750
      69 26.3750
      70 31.4375
      71 29.8125
      72 30.9375
      73 32.1875
      74 31.0000
      75 32.0625
      76 31.6875
      77 30.1875
      78 31.0000
      79 31.0000
      80 31.6250
      81 30.6250
      82 27.0625
      83 27.0625
      84 25.3750
      85 22.8125
      86 25.8750
      87 29.4375
      88 24.0000
      89 25.1875
      90 29.1250
      91 31.5625
      92 31.3125
      93 33.0625
      94 29.8125
      95 30.9375
      96 32.1250
      97 31.0000
      98 30.0625
      99 33.6875
      100 32.3125
      101 32.1250
      102 32.6875
      103 34.0625
      104 31.6250
      105 32.5625
      106 32.4375
      107 32.0625
      108 32.3125
      109 32.0625
      110 32.3125
      111 30.7500
      112 28.4375
      113 28.1875
      114 30.3750
      115 31.0000
      116 30.5000
      117 27.0000
      118 28.6250
      119 28.7500
      120 27.6875
      121 26.2500
      122 24.2500
      123 12.6250
      124 23.8750
      125 22.6875
      126 23.3750
      127 15.3125
      128 20.5000
      129 20.0625
      130 21.5000
      131 22.0625
      132 19.8750
      133 14.4375
      134 12.6250
      135 15.3750
      136 10.8750
      137 16.9375
      138 13.6250
      139 19.7500
      140 11.6875
      141 22.0625
      142 19.8125
      143 22.3750
      144 21.2500
      145 21.3125
      146 6.6875
      147 20.4375
      148 17.5625
      149 22.2500
      150 19.9375
      151 19.8750
      152 11.7500
      153 13.8750
      154 18.3125
      155 19.4375
      156 15.9375
      157 14.7500
      158 17.6250
      159 16.5625
      160 11.3125
      161 5.3750
      162 14.1875
      163 16.1875
      164 16.3125
      165 14.0000
      166 15.5000
      167 6.4375
      168 15.8750
      169 12.0000
      170 12.5625
      171 4.6250
      172 10.3750
      173 10.5625
      174 8.6875
      175 4.9375
      176 7.5000
      177 8.0625
      178 8.0625
      179 5.3750
      180 4.8750
      181 6.9375
      182 7.5625
      183 7.4375
      184 5.5625
      185 7.0000
      186 4.8125
      187 5.8125
      188 3.5000
      189 5.9375
      190 2.9375
      191 6.1875
      192 0.2500
      193 4.3750
      194 1.3125
      195 2.7500
      196 -0.4375
      197 -2.2500
      198 -7.5625
      199 -8.0000
      200 -11.5625
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      203 -11.3125
      204 -11.5000
      205 -12.1250
      206 -10.6250
      207 -11.6250
      208 -11.5000
      209 0.1875
      210 0.1875
      211 0.8750
      212 -11.4375
      213 -11.3750
      214 -10.8125
      215 -10.7500
      216 -10.8125
      217 -11.2500
      218 -9.6875
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      221 -11.5625
      222 -9.1250
      223 -11.6250
      224 -10.8125
      225 -12.2500
      226 -11.1875
      227 -10.8125
      228 -10.1250
      229 -8.5000
      230 -10.1875
      231 0.1875
      232 -11.5000
      233 -11.5000
      234 -9.6250
      235 -11.1250
      236 -11.2500
      237 -6.3750
      238 -10.6250
      239 -9.1250
      240 -11.0625
      241 -9.1250
      242 0.1250
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      244 -11.6875
      245 0.0625
      246 0.0625
      247 -11.3125
      248 -11.3750
      249 0.0625
      250 0.0625
      251 -11.3125
      252 -11.5000
      253 -12.0625
      254 -10.9375
      255 0.0000
      adslctl: ADSL driver and PHY status
      Status: ShowtimeRetrain Reason: 1
      Channel: INTR, Upstream rate = 288 Kbps, Downstream rate = 736 Kbps
      Tone number Hlog
      0 -119.0000
      1 -102.0000
      2 -109.0000
      3 -106.4375
      4 -115.9375
      5 -109.0000
      6 -109.0000
      7 -112.9375
      8 -109.0000
      9 -115.9375
      10 -109.0000
      11 -112.9375
      12 -109.0000
      13 -112.9375
      14 -115.9375
      15 -112.9375
      16 -115.9375
      17 -119.0000
      18 -115.9375
      19 -112.9375
      20 -109.9375
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      22 -115.9375
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      105 -55.1250
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      232 -84.6875
      233 -86.6250
      234 -85.2500
      235 -85.0000
      236 -85.1875
      237 -85.6875
      238 -85.6875
      239 -85.8125
      240 -85.1250
      241 -85.3125
      242 -88.1250
      243 -85.3125
      244 -88.3125
      245 -86.5625
      246 -86.8125
      247 -85.7500
      248 -90.3125
      249 -91.3750
      250 -85.3750
      251 -93.6250
      252 -81.5000
      253 -79.5625
      254 -101.3750
      255 -87.1250

      ppp0 Link encap:Point-Point Protocol
      inet addr:90.199.218.77 P-t-P:87.87.250.13 Mask:255.255.255.255
      UP POINTOPOINT RUNNING NOARP MULTICAST MTU:1500 Metric:1
      RX packets:3228 errors:0 dropped:0 overruns:0 frame:0
      TX packets:2745 errors:0 dropped:0 overruns:0 carrier:0
      collisions:0 txqueuelen:3
      RX bytes:2500530 (2.3 MiB) TX bytes:697274 (680.9 KiB)

      Uptime 846.04 819.74
      Wan up 132.61 116.52
      adslctl: ADSL driver and PHY status
      Status: ShowtimeRetrain Reason: 1
      Channel: INTR, Upstream rate = 288 Kbps, Downstream rate = 736 Kbps
      Link Power State: L0
      Mode: G.DMT
      Channel: Interleave
      Trellis: ON
      Line Status: No Defect
      Training Status: Showtime
      Down Up
      SNR (dB): 20.4 13.0
      Attn(dB): 51.0 31.5
      Pwr(dBm): 14.8 1.3
      Max(Kbps): 2976 960
      Rate (Kbps): 736 288
      G.dmt framing
      K: 24(0) 10
      R: 16 16
      S: 4 16
      D: 32 8
      ADSL2 framing
      MSGc: 1 1
      B: 24 10
      M: 4 16
      T: 1 1
      R: 16 16
      S: 4.6400 17.4545
      L: 200 88
      D: 32 8
      Counters
      SF: 43598 43600
      SFErr: 0 0
      RS: 741180 184798
      RSCorr: 19 0
      RSUnCorr: 0 0

      HEC: 0 0
      OCD: 0 0
      LCD: 0 0
      Total Cells: 1286665 0
      Data Cells: 54755 0
      Drop Cells: 0
      Bit Errors: 0 0

      ES: 1 0
      SES: 1 0
      UAS: 48 0
      AS: 741

      INP: 10.24 5.81
      PER: 2.03 1.90
      delay: 37.12 34.90
      OR: 27.58 29.33

      Bitswap: 0 0

      Total time = 14 min 5 sec
      SF = 45247
      CRC = 448
      LOS = 1
      LOF = 9
      ES = 1
      Latest 1 day time = 14 min 5 sec
      SF = 45247
      CRC = 448
      LOS = 1
      LOF = 9
      ES = 1
      Latest 15 minutes time = 14 min 5 sec
      SF = 45247
      CRC = 448
      LOS = 1
      LOF = 9
      ES = 1
      Previous 15 minutes time = 0 sec
      SF = 0
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 1 day time = 0 sec
      SF = 0
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Showtime Drop Reason: 1
      Last Retrain Reason: 1
      Last edited by pranavtulsian; 21-12-08 at 01:18 AM.

     

     
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