Moving from old socket to faceplate

[Brian69]

They are internal cable colours, so somewhere there is a junction box where the external cable connects to this cable.
Check this and check that the connections are well made.

[naza911]

How did you put the cables into the socket? With your hands or the tool.

Do you have any extension wiring installed? I assume that the socket looks like the one that is in this picture?
Sky User - Help and Support for Sky and Sky Broadband - How to test your Master Socket

On the rear of that is where you would have connected the cables. So was it a set of screws which you put the cable into or and IDC connector. If it was and IDC connector, did you use the IDC puncher tool? With any type of communications cabling the quality of the joint is very important, there needs to be a good pressured contact between the cable and connector, because of the high frequency(relativity speaking) of the current. Just check the connections at the back of the socket. Tighten the screws or if you need a cheap inserter tools B&Q have one:
Philex Telephone IDC Insertion Tool, 19880HS/04

It will be enough to for the cables inside one socket, after that it is a little worn out and wont provide good enough joints.

[richje100]

any idea where i would find the junction box?
the outside cable enters the house by the window frame but inside the house, there is only the 4 coloured cable? could it be inside the wall?

[Smithy99]

Where does the cable that comes through the window gom does it go into a box?

The first thing to be connected to that outside cable should be a master socket.

[naza911]

any idea where i would find the junction box?
the outside cable enters the house by the window frame but inside the house, there is only the 4 coloured cable? could it be inside the wall?

Following your cable from outside your house, there should be a box where the cable comes into the house. Like you say, through the window. The Outside cable should be connected to a junction box (One of the ones shown on this site:Telephones UK - Connection Boxes ) Most common one that I have seen would be on of these http://www.telephonesuk.co.uk/images/52a.jpg . From here the cable coming out from the other side should be the cable that runs to your master socket. The reason for this junction box is because the external cable is very hard to bend round corners so they need to change the cable type when the cable enters the house, so that it is easier to installed and replace should damage occur to the inside of the house. Hope that helps at little.

[richje100]

ive chekced everywhere but cannot find the junction box.before i moved the socket, the same 4 wire cable was connected to an old socket with capacitors in it in my kitchen. the only cable on show is the bit where it comes through my wall in the living room, along the skirting then into the dorr frame. the old socket in the kitche has no cable on show just comes through the skirting.
outside, there is a 2 core cable i think (flat) coming down from my guttering, entering the window frame. on the same window frame, the white 4 wire cable comes out.
do you think the person who put in the windows plastered over the junction?
would BT install a new one free or would i have to pay?

[Brian69]

Yes I bet they have, and I bet it's all damp in the hidden box.
The best way to get this fixed for free, is to pull out the cable a bit on the inside. With any luck it will break. you will loose the line, and Openreach will renew the cable.

[richje100]

if i pull the cable on the inside, it will pull plaster away, could i do something with the flat cable outside? my father had his cable stolen a few weeks ago but i thought it had a current going through it?

[Brian69]

You could try on the outside, but the cable will be very stiff.

[richje100]

but i wont get electrocuted? if i cut it, i could make out that it was vandalism