Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Page 2 of 2 FirstFirst 12
    Results 11 to 16 of 16

    Poor Connection, Sky, BT, Router???

    This is a discussion on Poor Connection, Sky, BT, Router??? within the Cabling and faceplate help forums, part of the Sky Broadband help and support category; hi, I have already done the quiet noise test using a corded phone. I could not hear any noise on ...

    1. #11
      medicmanonet's Avatar
      medicmanonet is offline Sky User Member
      Exchange: 01633485
      Broadband ISP: Mid
      Router:
      Sky TV:
      Join Date
      Nov 2007
      Posts
      17
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Poor Connection, Sky, BT, Router???

      hi, I have already done the quiet noise test using a corded phone.

      I could not hear any noise on the line at all.

      What next?


    2. Advertisement
    3. #12
      dsldude's Avatar
      dsldude is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Max/Unlimited
      Router: Netgear V1 DG834GT
      Sky TV: Sky+ HD
      Join Date
      Sep 2007
      Posts
      295
      Thanks
      2
      Thanked 1 Time in 1 Post

      Re: Poor Connection, Sky, BT, Router???

      Call Sky with the router still in BT test socket, try to get put through
      to the CST for intermittent connection, if your in the BT test you will be-able
      to quickly get through all the usual tier1 questions, and speak to CST on the
      same call, try not to call in peak times as there can be a queue for CST then.

      make sure you tell CST the full story and history of your problem,
      and keep your fingers crossed.

    4. #13
      medicmanonet's Avatar
      medicmanonet is offline Sky User Member
      Exchange: 01633485
      Broadband ISP: Mid
      Router:
      Sky TV:
      Join Date
      Nov 2007
      Posts
      17
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Poor Connection, Sky, BT, Router???

      Quote Originally Posted by dsldude View Post
      Call Sky with the router still in BT test socket, try to get put through
      to the CST for intermittent connection, if your in the BT test you will be-able
      to quickly get through all the usual tier1 questions, and speak to CST on the
      same call, try not to call in peak times as there can be a queue for CST then.

      make sure you tell CST the full story and history of your problem,
      and keep your fingers crossed.
      I just phoned and have a referance number off tier one as CST where very busy. Will Phone later.

      BT have already done a Line test (this morning) and they say there is no problem

    5. #14
      medicmanonet's Avatar
      medicmanonet is offline Sky User Member
      Exchange: 01633485
      Broadband ISP: Mid
      Router:
      Sky TV:
      Join Date
      Nov 2007
      Posts
      17
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Poor Connection, Sky, BT, Router???

      Hello,

      well nice man at Customer solution center has found the fault to be that my max delay was at 8 (from 32).

      My max delay was altered about 3 months ago for gaming. Seems like my line is deteriated (or more users).

      Bummer really as I now have a 4Mbps connection (althought seems stable). Fingers crossed.

      Let you know an update in 2 or 4 days

    6. #15
      medicmanonet's Avatar
      medicmanonet is offline Sky User Member
      Exchange: 01633485
      Broadband ISP: Mid
      Router:
      Sky TV:
      Join Date
      Nov 2007
      Posts
      17
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Poor Connection, Sky, BT, Router???

      Well crossing my fingers didn't work

      Just got up this morning and errors all over the place

      Most noticable LOS (loss of sync) is around 100%

      I'll have to try and get hold of CST again.

      I think this is a line issue.

    7. #16
      Postman Pat's Avatar
      Postman Pat is offline Sky User Member
      Exchange: Leytonstone
      Broadband ISP: Mid
      Router: Sagem F@ST 2504
      Sky TV: Sky+ HD
      Join Date
      Jul 2007
      Location
      East London
      Posts
      737
      Thanks
      1
      Thanked 3 Times in 3 Posts

      Re: Poor Connection, Sky, BT, Router???

      Seems to me that this is a line issue. You will have to phone Bt and report it but dont mention BB problems or they will not be interested

     

     
    Page 2 of 2 FirstFirst 12

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2020. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION