Poor Connection, Sky, BT, Router???

[medicmanonet]

hi, I have already done the quiet noise test using a corded phone.

I could not hear any noise on the line at all.

What next?

[dsldude]

Call Sky with the router still in BT test socket, try to get put through
to the CST for intermittent connection, if your in the BT test you will be-able
to quickly get through all the usual tier1 questions, and speak to CST on the
same call, try not to call in peak times as there can be a queue for CST then.

make sure you tell CST the full story and history of your problem,
and keep your fingers crossed.

[medicmanonet]

Call Sky with the router still in BT test socket, try to get put through
to the CST for intermittent connection, if your in the BT test you will be-able
to quickly get through all the usual tier1 questions, and speak to CST on the
same call, try not to call in peak times as there can be a queue for CST then.

make sure you tell CST the full story and history of your problem,
and keep your fingers crossed.

I just phoned and have a referance number off tier one as CST where very busy. Will Phone later.

BT have already done a Line test (this morning) and they say there is no problem

[medicmanonet]

Hello,

well nice man at Customer solution center has found the fault to be that my max delay was at 8 (from 32).

My max delay was altered about 3 months ago for gaming. Seems like my line is deteriated (or more users).

Bummer really as I now have a 4Mbps connection (althought seems stable). Fingers crossed.

Let you know an update in 2 or 4 days

[medicmanonet]

Well crossing my fingers didn't work

Just got up this morning and errors all over the place

Most noticable LOS (loss of sync) is around 100%

I'll have to try and get hold of CST again.

I think this is a line issue.

[Postman Pat]

Seems to me that this is a line issue. You will have to phone Bt and report it but dont mention BB problems or they will not be interested