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    high noise levels, can i reduce them?

    This is a discussion on high noise levels, can i reduce them? within the Cabling and faceplate help forums, part of the Sky Broadband help and support category; Hi all I am having trouble reducing the line noise on my BB conection. I only have 1 phone socket ...

    1. #1
      danny565's Avatar
      danny565 is offline Sky User Member
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      high noise levels, can i reduce them?

      Hi all

      I am having trouble reducing the line noise on my BB conection. I only have 1 phone socket in my house and my router is plugged into that at the test sockety with a micro filter. I am using the short grey cable supplied with the router and only have 1 phone plugged into the filter and no other devices connected to the line.

      Here are my stats
      Down Up
      SNR (dB): 19.2 13.0
      Attn(dB): 41.0 26.5
      Pwr(dBm): 16.7 0.4
      Max(Kbps): 8192 1088
      Rate (Kbps): 3840 288

      i am only just over 1Km from the exchange as the crow flies, is there anything else i could try to lower the noise on my line or do u think it is caused outside of my house?

      Thanks for any help

      Danny


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    3. #2
      IWasNotTheEnemy's Avatar
      IWasNotTheEnemy is offline Sky User Member
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      Re: high noise levels, can i reduce them?

      with regards to your other post - you've been capped as you can see the max is at 8MB but you're getting 3.8MB......you need to get tier 3 to remove the cap
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    4. #3
      Postman Pat's Avatar
      Postman Pat is offline Sky User Member
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      Re: high noise levels, can i reduce them?

      Hi you need to open the master socket, and connect the cable into the test socket with no other telephones attached. From their you can obtain your stats and it will tell you your current noise level. See the forum for Cabling and faceplate for further information if this doesnt rectify your problem.

    5. #4
      Andy17's Avatar
      Andy17 is offline Sky User Member
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      Re: high noise levels, can i reduce them?

      You could ring sky and get the cap on the connection lifted, or you could email the sky broadband customer support and tell them that you want the cap lifted from your line, i did it this way and got my connection cap lifted by teir 3, it just took a few days for the email to come back saying the cap was lifted.

     

     

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