Bad extension socket connection

[Melanie]

I'm experiencing a lot of connection speed and drop off problems with my Sky Broadband Connect. I have the router plugged into a bedroom socket that runs from the main BT phone socket in my kitchen of all places! I get a very bad connection from the extension socket; but a fairly good connection when I plug the Netgear router into the main BT socket in the kitchen. The only problem with this is that it's extremely inconvenient to have the router in the kitchen especially as their isn't an electrical socket nearby and I have to have the mains wire draped accross the kitchen! Does anyone have any suggestions as to how I can improve my extension socket connection quality, or some other suggestion to help me on this matter. Your help is much appriciated. Thanks, Melanie.

[richone54]

Is the socket in the kitchen the master socket ? (does it have a lower face plate with 2 screws)
master sockets mostly are by the front door, front hall, frontroom, attic

could you see where the wire comes in from outside and follow it in

(socket may not be master and you may have one in a better postion)

[Melanie]

Hello, thanks for replying. Yes it is the master socket. I can follow it in from outside. It has two screws with a line above and a BT logo. It's at the back of the house apparently for 'cosmetic purposes' when our home was built earlier this year. BT engineer told us it was master socket also.

[Keiran2K8]

Melanie, Have you tried following the extension sockets cable from the Master Socket to the Extention Socket?

Are there any visible "damaged" something like a staple gone through the cable ect?
As if it has just been wired up, It is relatively new and shouldnt have problems with noise ect as it shouldnt be degrading.

If nothing is on the Master Socket and the link between the Master and Extension is using a decent quality cable (Cat6 ect) I would have thought that would have been ok.

Is there anything else plugged into any of the Sockets, Alarm Systems, Sky Boxes that could be interferring?

Also, Do you have access to stats, Both with Master Socket and Extension for a direct comparisson.

[Melanie]

Hello Fibre Optic, I can't check the extension wiring as such as it was all built into the walls when the house was built. We have had electritians out who have said the sockets seem OK. I do know that the extensions were not working when we first moved in though. They were fixed though. The Sky+ box was plugged in; but not any more as it was causing interference on the telephone. Broadband still drops off. I have microfilters in each extension socket also. What do you mean by stats? (If you pardon my ignorance!)

[Keiran2K8]

Melanie, http://www.skyuser.co.uk/forum/route...ter-stats.html

That explains all.

See the,
"Obtaining Detailed Stats" bit and read the "Mognuts Utility" bit.