Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Results 1 to 6 of 6

    Phone Extension Doesn't Ring

    This is a discussion on Phone Extension Doesn't Ring within the Cabling and faceplate help forums, part of the Sky Broadband help and support category; I was running Sky Connect via a phone extension and dangley filters. Old ring wire was disconnected throughout and apart ...

    1. #1
      JaXanim's Avatar
      JaXanim is offline Sky User Member
      Exchange: A Galaxy near you
      Broadband ISP: Connect
      Router:
      Sky TV:
      Join Date
      Apr 2007
      Posts
      130
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Phone Extension Doesn't Ring

      I was running Sky Connect via a phone extension and dangley filters. Old ring wire was disconnected throughout and apart from low ADSL speed, everything worked. Recently, I fitted an NTE-2005 faceplate and from this, wired a modem connection in CAT5e. My broadband speed has doubled, but now the old phone extension voice is OK, but doesn't ring. The extension comes from terminals 2 & 5 on the faceplate and the modem from A & B. The main phone rings OK, but I thought the NTE-2005 faceplate would see to the phone extension ring system?

      JaX


    2. Advertisement
    3. #2
      adslnation's Avatar
      adslnation is offline Sky User Member
      Exchange: Headington, Oxford
      Broadband ISP: Not on Sky
      Router:
      Sky TV:
      Join Date
      Sep 2006
      Location
      Oxford
      Posts
      130
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Phone Extension Doesn't Ring

      You will need to reconnect the ring wire as your phones are the type that need a separate ring signal. Previously your microfilters were creating a ring signal, now you have removed them you will need to allow the NTE-2005 to generate the ring signal.
      adslnation

    4. #3
      Saturday's Avatar
      Saturday is offline Sky User Super Mod
      Exchange:
      Broadband ISP: Sky Broadband Unlimited Pro
      Router: Sky Hub SR102
      Sky TV: Sky+HD box
      Join Date
      Sep 2006
      Posts
      6,091
      Thanks
      20
      Thanked 53 Times in 48 Posts

      Re: Phone Extension Doesn't Ring

      You shouldn't need to disconnect the ring wire if you've fitted a filtered faceplate.

      Reconnect the ringwire or, (this might work), plug the non ringing phone into a microfilter. Using a microfilter as well as the faceplate won't hurt and if I remember correctly they have a ring capacitor.

    5. #4
      JaXanim's Avatar
      JaXanim is offline Sky User Member
      Exchange: A Galaxy near you
      Broadband ISP: Connect
      Router:
      Sky TV:
      Join Date
      Apr 2007
      Posts
      130
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Phone Extension Doesn't Ring

      @adslnation/Saturday
      Many thanks for your advice. I will check it out and get back if I still have a problem.
      Cheers, JaX

    6. #5
      JaXanim's Avatar
      JaXanim is offline Sky User Member
      Exchange: A Galaxy near you
      Broadband ISP: Connect
      Router:
      Sky TV:
      Join Date
      Apr 2007
      Posts
      130
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Phone Extension Doesn't Ring

      OK, I added a filter module to the phone extension and it now rings fine (so, learned something new there). Anyway, another thing I noticed is the main phone continues ringing if the call is answered on the extension. It rings for several seconds, even though the voice exchange is in progress. The main phone is one of those radio jobs with a docking station plugged into the master socket. Any ideas on this?
      Cheers, JaX

    7. #6
      Saturday's Avatar
      Saturday is offline Sky User Super Mod
      Exchange:
      Broadband ISP: Sky Broadband Unlimited Pro
      Router: Sky Hub SR102
      Sky TV: Sky+HD box
      Join Date
      Sep 2006
      Posts
      6,091
      Thanks
      20
      Thanked 53 Times in 48 Posts

      Re: Phone Extension Doesn't Ring

      Just a "feature" I believe of some Dect phones. On a set I used to have the melody rings would do this but the plain ring wouldn't. Seems that, at least on the model I had, once it started to play a tune it took a couple of seconds to stop.

      The problem was worse if a standard phone in the system was answered rather than one of the Dect phones.

     

     

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2020. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION