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    Getting your Broadband password from Sky

    This is a discussion on Getting your Broadband password from Sky within the Asking for help forums, part of the Broadband Technical Help category; Hello, I was wondering if anyone has managed to get their Broadband password from Sky over the phone. I have ...

    1. #1
      Brazil's Avatar
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      Getting your Broadband password from Sky

      Hello,

      I was wondering if anyone has managed to get their Broadband password from Sky over the phone. I have flashed my Netgear to the latest firmware which is fine and all was working great for a few weeks. After a period of no broadband connection and some third party tinkering with my router I no longer have my Broadband password. I know the username - mac....@skydsl but dont have the password. Sky have told me that they dont have the ability to access usernames and passwords. I find this difficult to believe. I know that I could have got the password from the cfg file, but this is not an option.

      Has anyone successfully managed to get their password from Sky? They want to sell me another router to replace my existing router. This is crazy as there is nothing wrong with my router.

      Any help would be great.

      Thank,

      Ben.


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    3. #2
      NewsreadeR's Avatar
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      Re: Getting your Broadband password from Sky

      Sky cannot and will not give you the router Username or Password.

      You will have to reflash it back and then obtain them that way.

      Will move to tech forum - asking for help
      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~

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      Re: Getting your Broadband password from Sky

      Hi Newsreader,

      are you saying that if I flash the router back to the original firmware I will get my username and password entered automatically into the configuration page?

      Can I find the firmware on the CD they sent?

      Many thanks,

      Ben.

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      Re: Getting your Broadband password from Sky

      Yes and Yes afaik - there is a guide on here somewhere - have a look but yes you should be sorted by doing the above.
      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~

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      Re: Getting your Broadband password from Sky

      Great thanks a lot.

      It would have been nice for the Sky helpline to have told me this.

    7. #6
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      Re: Getting your Broadband password from Sky

      Well if they knew everything about it, our site would become quiet

      Maybe its a good thing, as we gained a new member?
      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~

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      Re: Getting your Broadband password from Sky

      Hi,

      just wanted to say thanks for your advice. After reflashing the router with the original firmware on the Sky CD and then restoring the router to the default factory settings I got back onto the Internet.

      Ben.

    9. #8
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      Re: Getting your Broadband password from Sky

      Glad you got it sorted
      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~

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      Re: Getting your Broadband password from Sky

      there was an easier way than flashing you know :P

    11. #10
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      Re: Getting your Broadband password from Sky

      Theres an easier way of not swearing on the forum as well, please bear this in mind Zub. If you have a problem you would get more sympathy if you constructively posted rather than try to swear or circumvent our swear filter.
      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~

     

     
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