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    Skybroadband connected but no router

    This is a discussion on Skybroadband connected but no router within the Asking for help forums, part of the Broadband Technical Help category; Hi all Switched over from pipex to sky today. But when i got home from work today my broadband was ...

    1. #1
      hspurs's Avatar
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      Skybroadband connected but no router

      Hi all
      Switched over from pipex to sky today. But when i got home from work today my broadband was still working with a belkin router i used for pipex. I thought sky broadband only works with their router.(this has not turned up yet). All my sites still work but cannot access sky broadband mail account and log into sky broadband home. Please can Anybody give some advice
      Huw


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    3. #2
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      Re: Skybroadband connected but no router

      Hi hspurs

      Hate to tell you this, but you are definitely still connected to Pipex as this is what our ip checker on here tells me.

      https://www2.bt.com/btPortal/applica....ordertracking

      Check this site, you may need to register if not already done so and check you have an order showing and if it is completed.
      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~

    4. #3
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      Re: Skybroadband connected but no router

      Thanks newsreader
      But bt tracking telling me this


      You are here: Your account > Order tracking > Landline orders > Order detail

      view help and tips
      Order tracking: Order detail
      Account number SW10995396 Phone number ***********
      Order reference NCQ942SW
      Placed 08 Jan 2007
      Description CHANGE
      Appointment No date yet
      Date due 18 Jan 2007
      Status Order completed
      Last update 18 Jan 2007
      Notes Your order has been completed.
      Items in this order
      Description Product name Quantity Cost Rental
      PROVIDE BT IPSTREAM MAX 1 0.0 0.0
      CEASE (ADSL) BT IPSTREAM HOME 2000 1 0.0 0.0
      PROVIDE REGRADE ADSL 1

    5. #4
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      Re: Skybroadband connected but no router

      Ahhh

      You could have been connected to Connect, (PROVIDE BT IPSTREAM MAX) so for some reason they have not disconnected your Pipex connection yet, which without the Sky router, is a good thing. You would be without broadband.

      Your old bb will stop working soon, possibly today though. I can't give you a definitive answer as according to your order, they have completed the job.

      Good luck and I hope your router turns up soon.

      The other alternative is that Pipex have actually upgraded you to a faster speed without telling you.

      Did you sign up to Sky on or around the 8th January?
      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~

    6. #5
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      Re: Skybroadband connected but no router

      Quote Originally Posted by NewsreadeR View Post
      Ahhh

      You could have been connected to Connect, (PROVIDE BT IPSTREAM MAX) so for some reason they have not disconnected your Pipex connection yet, which without the Sky router, is a good thing. You would be without broadband.

      Your old bb will stop working soon, possibly today though. I can't give you a definitive answer as according to your order, they have completed the job.

      Good luck and I hope your router turns up soon.

      The other alternative is that Pipex have actually upgraded you to a faster speed without telling you.

      Did you sign up to Sky on or around the 8th January?
      yes signed up on 8th

    7. #6
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      Re: Skybroadband connected but no router

      That looks like a Sky order then definitely, hopefully you will get your router tomorrow.

      If you ring Sky they should be able to give you a consignment number to check the courier on their website.
      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~

    8. #7
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      Re: Skybroadband connected but no router

      Thanks Newsreader just rang sky
      My router will be here tomorrow and a letter with account details etc
      Thank god pipex was not turned of yet
      Huw lol

     

     

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