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    No connection when the phone is on the hook?

    This is a discussion on No connection when the phone is on the hook? within the Asking for help forums, part of the Broadband Technical Help category; I have just moved to a new house and after 4 weeks sky has just gotten my broadband activated, but ...

    1. #1
      pdowenuk's Avatar
      pdowenuk is offline Sky User Member
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      No connection when the phone is on the hook?

      I have just moved to a new house and after 4 weeks sky has just gotten my broadband activated, but i have a problem which they are trying to sort as well but if i can sort it quicker then great.

      My problem:-

      If the phone is on the hook then i can not connect to the internet, if i take it off the hook or use the phone then i can connect, so I'm sat here next to the phone and keep pressing the phone hang up button every time it starts to whistle at me, the other thing is while I can use the phone to talk to people i can hear and old style dial-up internet noise all the time.

      Things i have done:-

      I have changed the micro filter I now have 3 new ones.
      I have changed the adsl cable.
      Brought and fixed a new phone port for the wall and yes I know what I'm doing on that.
      It is a brand new modem from sky a Sagem, I still have my old one which was a netgear and it does the same thing.


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    3. #2
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: No connection when the phone is on the hook?

      If the phone is on the hook then i can not connect to the internet, if i take it off the hook or use the phone then i can connect,
      This is the symptom of a high resistance fault, probably caused by a bad joint. Report it to your phone provider.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





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