Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Results 1 to 8 of 8

    VPN Connection dropping for no obvious reason

    This is a discussion on VPN Connection dropping for no obvious reason within the Asking for help forums, part of the Broadband Technical Help category; I have SAGEM Router F@ST 2504 now with 2.9 firmware. I have run one or two VPN Connections into business ...

    1. #1
      Old-Nick's Avatar
      Old-Nick is offline Sky User Member
      Exchange: 0118
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504
      Sky TV: Sky Basic
      Join Date
      Oct 2010
      Posts
      3
      Thanks
      0
      Thanked 0 Times in 0 Posts

      VPN Connection dropping for no obvious reason

      I have SAGEM Router F@ST 2504 now with 2.9 firmware. I have run one or two VPN Connections into business locations with no problems until about 2 weeks ago when the VPN Connections started to continually drop out after 5 mins or so or when the line seems idle. Had same issues 9 months or so ago but it went away. Previous workaround to 'ping -t host' no longer keeps the VPN connection active. Problem effect an XP box on wired link and Vista box on wireless link to the Sky Router.

      Has the firmware recently been upgraded anybody else having the same issues. Any ideas or workarounds? Thanks Old-Nick


    2. Advertisement
    3. #2
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,254
      Thanks
      65
      Thanked 1,655 Times in 1,616 Posts

      Re: VPN Connection dropping for no obvious reason

      Did you get the update to enable VPN? It looks like you have the latest firmware which was introduced some months ago, then dropped as it had so many bugs. It could be the VNP patch has not been included in the new firmware, which would be rather stupid.

      Anything in your router log about updating the firmware?

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    4. #3
      Old-Nick's Avatar
      Old-Nick is offline Sky User Member
      Exchange: 0118
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504
      Sky TV: Sky Basic
      Join Date
      Oct 2010
      Posts
      3
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: VPN Connection dropping for no obvious reason

      Firmware version is 26 not 29 - my error. No the logs are empty. The VPN connection is in a 'funny state' - Windows thinks it is still connected but Outlook say the connection is lost.

      How can I find out when the firmware was upgraded or could it be a Patch Tuesday issue caused Microsoft??

      What logging level do I need to set on the Router?

      I also use VPN connection from other locations and do not have the problem hence my suspicion about the Router.

      Thanks

      Nick

    5. #4
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,254
      Thanks
      65
      Thanked 1,655 Times in 1,616 Posts

      Re: VPN Connection dropping for no obvious reason

      That is the upgraded firmware, the old one was V1.9.

      It could be an MS update which has caused the problem, but it's unlikely if it is effecting XP and Vista.

      Just tick all the boxes in the Log section of the router settings, that should show anything that is happening, Unfortunately it will not show anything that has happened.

      You could call Sky and ask them to send you the firmware which allows the use of VPN. You may have to speak to several agents to get it, as all of them are not aware of its existence. It usually takes 3-4 days to get the download. That may fix it.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    6. #5
      Sanity's Avatar
      Sanity is offline Sky User Member
      Exchange:
      Broadband ISP: Virgin XL
      Router: Non Sky Router
      Sky TV: Virgin XXL
      Join Date
      Dec 2009
      Posts
      173
      Thanks
      1
      Thanked 7 Times in 7 Posts

      Re: VPN Connection dropping for no obvious reason

      If you call in, an e form will be sent to get you the firmware upgrade. It takes approx 48 hours. After that time, reset the router, and see how you go. It should be fine but if you still have an issue just call back.

    7. #6
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,254
      Thanks
      65
      Thanked 1,655 Times in 1,616 Posts

      Re: VPN Connection dropping for no obvious reason

      @Sanity
      The OP has the latest firmware, didn't Sky include the VPN patch?

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    8. #7
      Sanity's Avatar
      Sanity is offline Sky User Member
      Exchange:
      Broadband ISP: Virgin XL
      Router: Non Sky Router
      Sky TV: Virgin XXL
      Join Date
      Dec 2009
      Posts
      173
      Thanks
      1
      Thanked 7 Times in 7 Posts

      Re: VPN Connection dropping for no obvious reason

      An e form to the appropriate department will ensure he is fully up to date.

      The only occasional vpn issues that we still seem to have are with Nortel. They did used to guarantee a Netgear router to resolve this, but as far as I'm aware the upgrade should now resolve it. Still better to call in and check, if there is an issue. It certainly can't hurt.

    9. #8
      Old-Nick's Avatar
      Old-Nick is offline Sky User Member
      Exchange: 0118
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504
      Sky TV: Sky Basic
      Join Date
      Oct 2010
      Posts
      3
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: VPN Connection dropping for no obvious reason

      All,
      Thanks for the replies. I will follow your advice and let you know the outcome. Appreciate the support and advice.
      Many Thanks
      Old-Nick

     

     

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2020. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION