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    Orange light - please help

    This is a discussion on Orange light - please help within the Asking for help forums, part of the Broadband Technical Help category; Hi all, My internet has been working fine recently but I wanted to reset my IP . I am using ...

    1. #1
      cantconnect's Avatar
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      Orange light - please help

      Hi all,

      My internet has been working fine recently but I wanted to reset my IP. I am using Windows 7 and I did the old Ipconfig/release/renew - but my IP didn't change so I decided to turn my router on and off and now my connection is lost, I have the orange light, I am connected through Wireless and on my laptop it says connected, however the orange light is still there and everytime I attempt to go to a web page it comes up with my router settings. I have now tried to reset the router on the back to see if this worked, but I still have the same problem.

      I think I may have done something when I tried to renew my IP but I'm unsure, does anyone have any advice? I have logged into the router but unfortunately I don't know what I'm looking for to fix it - the only thing I have attempted is a router reset.

      Any suggestions would be grateful.

      FYI - my ADSL filter is working fine and the general set up is the same, the only thing I have messed about with is the IP and resetting the router. Its my own stupid fault, I shouldn't play with things when I have little if not no knowledge at all on the subject.

      Thanks and hope you can help an upset boy who feels like he has lost his left hand. I would call Sky but they charge like 50p a minute calling from a mobile and they told me I was in a 20 minute que before I had even spoken to anyone. i'll leave that as a last resort.

      Thanks and hope ya can help


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    3. #2
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      Re: Orange light - please help

      Have you reset the router by using a pen or similar in the small hole on the back?
      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~

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      Re: Orange light - please help

      If you mean the internet light (@ symbol on the router) is solid amber, then the router isn't able to obtain a WAN IP - nothing to do with LAN IP.

      This will be down to a few things typically:

      1. Router is suspended.
      2. Exchange issue.
      3. Stale session.

      All of those will typically require a call to sky, but easy to diagnose and fix in 99% of cases. Solid amber lights are pretty much one of the easier calls.

      08442410515 - it's not 50p per minute at all.

      Quote Originally Posted by Sky
      Call charges - UK

      0844 numbers: 9.05p connection + 4.9p per minute from BT Unlimited Weekend Plan (correct as at November 2009). Calls to Sky 0844 numbers at no extra charge for Sky Talk customers during their inclusive call periods. Charges for calls from mobile phones and other networks may vary. Please note that calls may be monitored or recorded for training purposes.
      Edit: Didn't realise you had another thread ongoing, in which IWNTE already basically said the above. Might as well of copied and pasted IWNTE's reply.

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      Re: Orange light - please help

      08442410515 - it's not 50p per minute at all.
      If you are ringing from a mobile they are considerably more expensive.

      I would call Sky but they charge like 50p a minute calling from a mobile
      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~

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      Re: Orange light - please help

      Thread closed in favour of this one.

      http://www.skyuser.co.uk/forum/techn...t-connect.html
      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~

     

     

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