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    Wireless Problems

    This is a discussion on Wireless Problems within the Asking for help forums, part of the Broadband Technical Help category; I am having problems connecting a new lap top to my Sky router. Old lap top was no problem and ...

    1. #1
      butlerj's Avatar
      butlerj is offline Sky User Member
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      Wireless Problems

      I am having problems connecting a new lap top to my Sky router. Old lap top was no problem and another lap top in the house is no problem. Just keeps saying unable to connect. Spent over an hour on the phone with sky with no effect.Any ideas?


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    3. #2
      penrhyn's Avatar
      penrhyn is offline Sky User Member
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      Re: Wireless Problems

      Will it connect using Ethernet?
      Does it find the wireless signal?
      Have you entered the passcode correctly, its case sensitive.


    4. #3
      butlerj's Avatar
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      Re: Wireless Problems

      Yes to all 3 .

    5. #4
      PaulSky's Avatar
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      Re: Wireless Problems

      What operating system and are you using windows or a 3rd party (hardware manufacturer) software interface to the wireless? Also what wireless channel are you on and can you connect if WEP/ WPA is turned off?

    6. #5
      butlerj's Avatar
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      Re: Wireless Problems

      Using Windows 7. Tried several cannels and it makes no difference if WEP/WPA is turned off.

    7. #6
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      Re: Wireless Problems

      What PC is it and have you updated drivers on it? You haven't accidentally set up a access list on the router have you?

    8. #7
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      Re: Wireless Problems

      Make sure you have the latest drivers from the wireless adapters manufacturer. Check on the laptop manufacturers site first, then the device manufacturers. The generic drivers supplied by Win 7 are not always the best.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    9. #8
      andyjsk's Avatar
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      Re: Wireless Problems

      when i changed to windows 7 my wireless connection failed completly the netgear dongle would not run in windows 7,quick check on maplins and ebyer sites found a dongle made by tendra on the e buyer site only cost about 7 quid works with xp and 7.

     

     

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