Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Results 1 to 3 of 3

    communal dish problems

    This is a discussion on communal dish problems within the Asking for help forums, part of the Broadband Technical Help category; We had a sky+ HD installation in an 18 storey 89 apartment block just over a year ago which worked ...

    1. #1
      annesovereign's Avatar
      annesovereign is offline Sky User Member
      Exchange: 0161
      Broadband ISP: Sky Mid/Everyday
      Router: Netgear V1 DG834GT
      Sky TV: Sky Basic
      Join Date
      Jul 2010
      Posts
      2
      Thanks
      0
      Thanked 0 Times in 0 Posts

      communal dish problems

      We had a sky+ HD installation in an 18 storey 89 apartment block just over a year ago which worked without any problems for about 10 months.
      We then started to experience problems with losing signal, failed recordings etc, and although the phone helpline sometimes fixed the problem, the intervals between breakdowns got shorter and shorter. The problem settled down to mainly the sports channels and BBC radio 1-4 with no signal. Tantalisingly, these channels occassionally appear without warning for periods ranging from a few seconds to several hours- though longer than a second or two is rare, so the signal is out there somewhere!
      We had a new box followed by two more but no improvement. Numerous phone calls and visits eventually concluded that it was a dish problem and we needed to get the management company to investigate.
      This then became an interminable nightmare where the managment company thoroughly tested the signal to all floors and into this apartment, concluding that we are receiving a sufficiently strong signal. However, the engineer detected 'spikes' on the signal and suggested that the wiring could be faulty. Replacement wiring from socket to box produced a signal for a few hours, but it was then lost and as before. The sky engineers report that one of the transponders is only being received at 50% strength, the initial diagnosis of the 'dish problem' given months before.
      This is further complicated as we are the only occupants reporting this problem, so the management company are reluctant to carry out further work as they are convinced the problem is in the apartment.
      Other than getting both sets of engineers in the apartment together to slug it out, we are at a loss where to go with this next.
      Any solutions?- we have already has ones about inteference but it still doesn't explain why we had good reception for several months.


    2. Advertisement
    3. #2
      Smithy99's Avatar
      Smithy99 is offline Sky User Member
      Exchange: Irby
      Broadband ISP: Max
      Router: Netgear V1 DG834GT
      Sky TV: Sky+ HD
      Join Date
      Jun 2007
      Location
      Wirral
      Posts
      6,738
      Thanks
      0
      Thanked 57 Times in 57 Posts

      Re: communal dish problems

      Can you take your receiver to a neighbours flat and try it there, this will at lease rule out the receiver?

      Chances are it is a cable problem but it could also be the dish or the headend amplifier, have they tried switching your connection at the head end to a different couple of feeds? this would be one of the first things I would do.

      You can buy inline amplifiers which may be worth a go if you cannot get anyone to come out again.

    4. #3
      annesovereign's Avatar
      annesovereign is offline Sky User Member
      Exchange: 0161
      Broadband ISP: Sky Mid/Everyday
      Router: Netgear V1 DG834GT
      Sky TV: Sky Basic
      Join Date
      Jul 2010
      Posts
      2
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: communal dish problems

      Thanks. We will try asking them to switch us to a different feed and the amplifiers sound like a good idea. Last email from management still insisting it is a cabling within the apartment fault, sky still insisting new cabling won't make any difference if the signal isn't strong enough.

     

     

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2020. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION