early termination fees

[tinnies]

hi im new to this and not sure if im writing in the right place. but anyway i have a problem

i moved into a new place and planned on having the sky transferred but the engineer got here and said the building was too high and too close to the road for him to be able to safely put his ladder up. so basically we couldnt get a dish put up through no fault of our own. all this was back in september and we were forced to cancel the contract early and now i am getting letters saying i have to pay an early termination fee but it wasnt our fault we had to cancel. i cant find anywhere that states the terms and conditions on all this and dont know what to do. i have phoned sky and i have to now write to customer relations but wondered if anyone knew what normally happens in these situations.

also when we paid for the new installation (which obviously didnt happen) we used my mums credit card, as they couldnt go ahead with the installation they refunded her the money but are saying that is the card they are taking the termination fee from...not my account from which i had been paying the subscription fee from. can they do this? as surely its not an authorised payment?

can anyone help please??

thanx

[reddwarfcrew]

closed on favour of http://www.skyuser.co.uk/forum/sky-s...tion-fees.html