Problem with Program information banner on BBC3 & BBC4

[porterj]

I have just had a Sky+ HD Box installed. I have a problem with BBC3 and BBC4 in that the program information banner at the bottom of the screen is permanently displayed, the only way that I can get rid of it is to press the Backup button, however it returns after 5 seconds. I have contacted Sky technical support but after about 5 calls and an hour spent, they tell me that it is not a Sky problem but that I should call 3 Sat on 084 482 444 00. This number appears to be permanently engaged, however I am very doubtful if they can help. My feeling it is a problem with the Sky Box software.

Any suggestions?

[skypaulusplus]

i think the number is 08442844400
but have you tried switching it off/on at the wall, but when switching back on at the wall hold the back up button down on the top of the box until UPDATING SYSTEM SOFTWARE comes on the screen, then waiting till it goes off ~10 minutes?

[marcusdav]

Hi porterj,

Did u get this problem resolved?

If so can u let me know how?

Cheers.

[andrea58]

I have just had a Sky+ HD Box installed. I have a problem with BBC3 and BBC4 in that the program information banner at the bottom of the screen is permanently displayed, the only way that I can get rid of it is to press the Backup button, however it returns after 5 seconds. I have contacted Sky technical support but after about 5 calls and an hour spent, they tell me that it is not a Sky problem but that I should call 3 Sat on 084 482 444 00. This number appears to be permanently engaged, however I am very doubtful if they can help. My feeling it is a problem with the Sky Box software.

Any suggestions?

I have just had HD installed and same problem with inability to get rid of banner, tried that unplug and back up solution as suggested in a reply to you, no luck. did you reslove and if so how. it is the channel i watch most!

[andrea58]

Hi porterj,

Did u get this problem resolved?

If so can u let me know how?

Cheers.

I have just had HD installed and same problem with inability to get rid of banner, tried that unplug and back up solution as suggested in a reply to you, no luck. did you reslove and if so how. it is the channel i watch most!

[skypaulusplus]

i think its a problem wit bbc3/4 being half daychannels, ive got no idea

[andrea58]

Problem Solved, the trick is to add the channels after 7 pm when bbc 3 and 4 are broadcasting

[luckylepton]

Thank you ... this has been bugging me since I switched to HD!!

[blackstump]

Guys, thanks for this thread. Just installed first sky ever and spent last night tuning Cbeebies for the kids. There was some frustration this morningwhen I couldn't get the banner off the screen.

Thanks all.