Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Page 1 of 4 123 ... LastLast
    Results 1 to 10 of 34

    Slow download speed problem

    This is a discussion on Slow download speed problem within the Asking for help forums, part of the Broadband Technical Help category; Hi i'm on a 8mb modem / unlimited and for some reason one day the download speed went to 0.44 ...

    1. #1
      Paulrb91's Avatar
      Paulrb91 is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Max/Unlimited
      Router: Netgear V1 DG834GT
      Sky TV: Sky Basic
      Join Date
      Oct 2009
      Posts
      17
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Slow download speed problem

      Hi i'm on a 8mb modem / unlimited and for some reason one day the download speed went to 0.44 and won't go over it. It's plugged in to the master socket and everything seems to be in order.


      Any help please? I can't get through to sky on the phone either. there always busy.



    2. Advertisement
    3. #2
      Smithy99's Avatar
      Smithy99 is offline Sky User Member
      Exchange: Irby
      Broadband ISP: Max
      Router: Netgear V1 DG834GT
      Sky TV: Sky+ HD
      Join Date
      Jun 2007
      Location
      Wirral
      Posts
      6,739
      Thanks
      0
      Thanked 57 Times in 57 Posts

      Re: Slow download speed problem

      Post your router stats

    4. #3
      Paulrb91's Avatar
      Paulrb91 is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Max/Unlimited
      Router: Netgear V1 DG834GT
      Sky TV: Sky Basic
      Join Date
      Oct 2009
      Posts
      17
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Slow download speed problem

      ADSL Firmware Version A2pB023b.d20e
      Modem Status Connected
      DownStream Connection Speed 512 kbps
      UpStream Connection Speed 796 kbps
      VPI 0
      VCI 38

    5. #4
      Smithy99's Avatar
      Smithy99 is offline Sky User Member
      Exchange: Irby
      Broadband ISP: Max
      Router: Netgear V1 DG834GT
      Sky TV: Sky+ HD
      Join Date
      Jun 2007
      Location
      Wirral
      Posts
      6,739
      Thanks
      0
      Thanked 57 Times in 57 Posts

      Re: Slow download speed problem

      We need you detailed stats shoing the noise margin and attenuation.

      Just press the detailed stats button at the bottom of the router page.

    6. #5
      Paulrb91's Avatar
      Paulrb91 is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Max/Unlimited
      Router: Netgear V1 DG834GT
      Sky TV: Sky Basic
      Join Date
      Oct 2009
      Posts
      17
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Slow download speed problem

      I can't see it? where abouts is it?

    7. #6
      Paulrb91's Avatar
      Paulrb91 is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Max/Unlimited
      Router: Netgear V1 DG834GT
      Sky TV: Sky Basic
      Join Date
      Oct 2009
      Posts
      17
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Slow download speed problem

      ADSL Link Downstream Upstream
      Connection Speed 512 kbps 796 kbps
      Line Attenuation 51.5 db 30.7 db
      Noise Margin 7.1 db 11.0 db

    8. #7
      Smithy99's Avatar
      Smithy99 is offline Sky User Member
      Exchange: Irby
      Broadband ISP: Max
      Router: Netgear V1 DG834GT
      Sky TV: Sky+ HD
      Join Date
      Jun 2007
      Location
      Wirral
      Posts
      6,739
      Thanks
      0
      Thanked 57 Times in 57 Posts

      Re: Slow download speed problem

      Try the show statistics one next to Sky Test.

    9. #8
      Paulrb91's Avatar
      Paulrb91 is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Max/Unlimited
      Router: Netgear V1 DG834GT
      Sky TV: Sky Basic
      Join Date
      Oct 2009
      Posts
      17
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Slow download speed problem

      ADSL Link Downstream Upstream
      Connection Speed 512 kbps 796 kbps
      Line Attenuation 51.5 db 30.7 db
      Noise Margin 7.1 db 11.0 db

    10. #9
      Smithy99's Avatar
      Smithy99 is offline Sky User Member
      Exchange: Irby
      Broadband ISP: Max
      Router: Netgear V1 DG834GT
      Sky TV: Sky+ HD
      Join Date
      Jun 2007
      Location
      Wirral
      Posts
      6,739
      Thanks
      0
      Thanked 57 Times in 57 Posts

      Re: Slow download speed problem

      Do you have a test socket? if so you need to get the stats again from there, see my signature below for details on the test socket.

      Whatever has happened, you have a lot of noise on your line, have you got filters on all the phone sockets?

    11. #10
      Paulrb91's Avatar
      Paulrb91 is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Max/Unlimited
      Router: Netgear V1 DG834GT
      Sky TV: Sky Basic
      Join Date
      Oct 2009
      Posts
      17
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Slow download speed problem

      I've got it on a master socket and has a Static adapter. I've tried other places and it works the same. The thing is the speed was working on the same socket then this suddenly happens.

     

     
    Page 1 of 4 123 ... LastLast

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2020. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION