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    Communal dish problems

    This is a discussion on Communal dish problems within the Asking for help forums, part of the Broadband Technical Help category; My sky TV came up with a 'No signal received' message last week, during heavy rain. This still remains the ...

    1. #1
      vit1989's Avatar
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      Communal dish problems

      My sky TV came up with a 'No signal received' message last week, during heavy rain. This still remains the case. I've had sky TV about 3 weeks, so my box is in warrenty. The problem lies with the fact I live in a flat so I have a communal dish, the dish is owned by my management company and the box is in warrenty from the agents that sky passed me onto. As neither can tell what the problem is without sending out an engineer, none are willing to take responsibility without charging me if it is not their issue. Do I have any solutions or do I have to toss a coin and hope for the best?


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    3. #2
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      Re: Communal dish problems

      Do any of the other neighbours have issues, as they are all sharing the same dish and equipment if they don't then it may be local to you and your setup.

      This would point more to your receiver or connections inside the flat but you cannot rule out 100% a fault on the headend equipment which will be supplying the signal to your flat.

      Tor prove 100% it is not your receiver, youneed to take it to either a friends or neighbours and try it on their connections. If it works it is the dish/headend, if it doesn't it is your receiver/connection.

    4. #3
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      Re: Communal dish problems

      well, no matter where the fault is, Sky cannot do anything about it without charging them for it.

      The warranty for the receiver is not held by Sky, its held by whoever you bought it from. If its faulty, they have to replace it.

      If its the dish, then its the satellite managment company who have to fix it, even if you are the only one in the building affected.

      Do as the previous poster stated, test the box in another premises, if it works, its your dish, if not, its your box.

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      Re: Communal dish problems

      Sorry I forgot to add I'm the only person in the building who currently has Sky, so I have no way of knowing where the problem is likley to be. I suppose I've just got to guess which is faulty then?

    6. #5
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      Re: Communal dish problems

      You may be the only one with Sky but the other flats will have the points, if you have a friendly neighbour that doesn't mind you spending 10mins behind their TV that will do it.

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      Re: Communal dish problems

      I am a bit confused by this. If you have only had Sky in for 3 weeks it is up to the installer or Sky to ensure that it is working. It does not matter where the problem is. I think I would be telling them to fix it, or remove the faulty kit from your premises. I think you have 30 days to cancel.

      TomD


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    8. #7
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      Re: Communal dish problems

      ...So I ring up Sky again and this time they're more than happy to send an enginner round themselves!

     

     

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