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    PLease help

    This is a discussion on PLease help within the Asking for help forums, part of the Broadband Technical Help category; If it turns out to be worst case want would you reccommend...

    1. #11
      Englishrose765's Avatar
      Englishrose765 is offline Sky User Member
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      Re: PLease help

      If it turns out to be worst case want would you reccommend


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    3. #12
      Englishrose765's Avatar
      Englishrose765 is offline Sky User Member
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      Re: PLease help

      Hi if its the worst case what would your recommendation be -?

      Thanks
      Lynn

    4. #13
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      Re: PLease help

      Well, if you are out of warranty and contract - And are pretty persuasive on the phone, a call to sky can usually result in the engineer visit fee of 65 being waived... They will give you a replacement (prob refurbished) box with a 90 day warranty. If you aren't confident about persuading them, then give them a call to cancel, and when they ask why - tell them! Explain that you wish to cancel as your equipment is faulty and you can't afford to replace it.. So therefore no point in subscribing...

      They may put you through to cancellations, in which case, say "I'm sorry that I have to cancel, but I have no choice" which should lead them to ask why.... Cancellations/retentions have a lot more authority than std customer services, and at the end of the day it's not in Sky's interest to lose a subscriber for the nett cost of a visit....

      Mike

    5. #14
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      Re: PLease help

      What does the systems health check do?

    6. #15
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      Re: PLease help

      Not a lot, AFAIK - Tests signal strength, phone line connected etc, and I tkink it may send the info to Sky for the engineer - Although I may be wrong...

      Mike

     

     
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