Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Results 1 to 7 of 7

    DG834GT - Recovery Utility

    This is a discussion on DG834GT - Recovery Utility within the Asking for help forums, part of the Broadband Technical Help category; Hi all, My Sky DG834GT router suddenly failed with the power and status lights flashing alternately. I rang Sky and ...

    1. #1
      firegrid's Avatar
      firegrid is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Mid/Everyday
      Router: Sagem F@ST 2504
      Sky TV: Sky+ HD
      Join Date
      Feb 2008
      Posts
      12
      Thanks
      0
      Thanked 0 Times in 0 Posts

      DG834GT - Recovery Utility

      Hi all,

      My Sky DG834GT router suddenly failed with the power and status lights flashing alternately. I rang Sky and they sent me a new router.

      This is fine but I've been sent a Sagem which isn't 108Mbps and also does not have a directional antenna.

      I would really like to use my DG834GT because of the above so have tried to use the UpgradeWizard.exe utility on the Sky CD to try and flash the router with a new firmware to bring it out of its failed state.

      I've tried this on 3 PC's now (2 Vista and 1 XP) and none of the PC's find the router - the list just comes up blank. I've read that the UpgradeWizard.exe utility can be tempremental but I just wondered if anyone here had experienced this and found a way around it? I've also tried downloading the utility from the Netgear website just in case they were offering a newer version but it's still the same.

      Any help greatly appreciated!

      Thanks


    2. Advertisement
    3. #2
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,256
      Thanks
      65
      Thanked 1,655 Times in 1,616 Posts

      Re: DG834GT - Recovery Utility


      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    4. #3
      tenar's Avatar
      tenar is offline Sky User Member
      Exchange: Newcastle NINE
      Broadband ISP: sky fibre max
      Router: Sky Q Hub ER110
      Sky TV: none
      Join Date
      Mar 2009
      Location
      newcastle co down
      Posts
      467
      Thanks
      0
      Thanked 47 Times in 45 Posts

      Re: DG834GT - Recovery Utility

      sorry but if you cannot see the router you cant flash it , this is reason for non flash of router as you have tried different pcs and os still no contact with router im afraid its dead , although 1 thing left to try if you have done it yet , take out power supply hold reset button for 10 secs , just before you release reset button plug power supply back in (this may get a response) good luck

    5. #4
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,256
      Thanks
      65
      Thanked 1,655 Times in 1,616 Posts

      Re: DG834GT - Recovery Utility

      sorry but if you cannot see the router you cant flash it
      Using the method linked above, post 8 will work. The reason the router is not seen is that the utility does not recognise a DG834GT under certain circumstances. Fooling it into thinking it is a DG834PN, invariably works.

      Using Vista you must change the compatibility mode to XP and Run as Administrator.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    6. #5
      tenar's Avatar
      tenar is offline Sky User Member
      Exchange: Newcastle NINE
      Broadband ISP: sky fibre max
      Router: Sky Q Hub ER110
      Sky TV: none
      Join Date
      Mar 2009
      Location
      newcastle co down
      Posts
      467
      Thanks
      0
      Thanked 47 Times in 45 Posts

      Re: DG834GT - Recovery Utility

      only if you can ping the router , basic networking if you detect the router you have a chance if undetectable no way applies to all flashable equipment , this is why flashing is often last resort to fix problems and because often is last resort will not work

    7. #6
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,256
      Thanks
      65
      Thanked 1,655 Times in 1,616 Posts

      Re: DG834GT - Recovery Utility

      It depends, if the router is in 'flashing mode' it will not be pingable. What the OP describes could be flashing mode, ie alternately flashing lights or it could mean the router is faulty. If you search around the forum you will find several instances of apparently 'dead' routers being brought back to life.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    8. #7
      firegrid's Avatar
      firegrid is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Mid/Everyday
      Router: Sagem F@ST 2504
      Sky TV: Sky+ HD
      Join Date
      Feb 2008
      Posts
      12
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: DG834GT - Recovery Utility

      Thank you all for your replies. Isitme, thanks - the info you linked to (Post 8) did indeed work and my router is now back up and running.

     

     

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2020. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION