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    Setting up for a friend - non Sky router

    This is a discussion on Setting up for a friend - non Sky router within the Asking for help forums, part of the Broadband Technical Help category; A friend has been using Sky BB for a while now, and recently her router is knackered - I'm not ...

    1. #1
      eludlow's Avatar
      eludlow is offline Sky User Member
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      Setting up for a friend - non Sky router

      A friend has been using Sky BB for a while now, and recently her router is knackered - I'm not sure what's wrong with it but will go and have a look at some point.

      She's now gone out and got a new router, a Belkin, and has asked me to set it up.

      On a bit of paper she has a username and password, username being in the form LASTNAME.FIRSTNAME - however flicking through some posts here the connection username seems to be MAC@skydsl ?

      Am I going to be able to do this or do I need to contact Sky?

      Many thanks in advance,
      Ed Ludlow


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    3. #2
      penrhyn's Avatar
      penrhyn is offline Sky User Member
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      Re: Setting up for a friend - non Sky router

      Unless the old sky router is working enough for you to extract the username and password from it, you will have to contact Sky for them to supply her with a new one.


    4. #3
      PaulSky's Avatar
      PaulSky is offline Sky User Member
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      Re: Setting up for a friend - non Sky router

      Yep the username details she has written down sounds like just her sky.com login details which are not her router details.

    5. #4
      eludlow's Avatar
      eludlow is offline Sky User Member
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      Re: Setting up for a friend - non Sky router

      OK thanks.

     

     

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