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    Confused

    This is a discussion on Confused within the Asking for help forums, part of the Broadband Technical Help category; Hi I joined sky and have the new grey (and nasty looking) sky branded Netgear router. I really want to ...

    1. #1
      jimmyjames75's Avatar
      jimmyjames75 is offline Sky User Member
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      Confused

      Hi

      I joined sky and have the new grey (and nasty looking) sky branded Netgear router. I really want to use my own router but after trying so many things I just can't get it to authenticate and connect.

      I have tried the sky password generator site and entered my MAC address and serial number and entered the suppled details in my Netgear router but I always get the CHAP authentication failed error.

      One odd thing is that my MAC address, as printed on the bottom of the router, differs to the address listed in the router web gui. the last figure is a D in the GUI and a C on the base. very odd. I have tried both with the generator site and neither work.

      Can anyone help me out here? I hate not being able to use my own kit.

      Thanks

      James


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    3. #2
      IWasNotTheEnemy's Avatar
      IWasNotTheEnemy is offline Sky User Member
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      Re: Confused

      there are two MAC addresses in the GUI - ADSL and LAN...

      the LAN one matches the sticker and is the one you need to use...

      why do you want to use your own? i assume you're aware Sky can find out you're using your own and suspended your service?
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    4. #3
      jimmyjames75's Avatar
      jimmyjames75 is offline Sky User Member
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      Re: Confused

      I want to use my own kit. I hate being bound by Sky and if anything should happen to this inferior router than I want to be able to swap it out for my own. simple as that really. Plus, I spent a fait bit on my own router which is now redundant, which I resent.

      If anyone can assist here I really would appreciate it. As I said, I tried both MAC address and serial number combinations on skypass and neither worked. If anyone has an idea, I would really appreciate it.

      Cheers

      James

    5. #4
      IWasNotTheEnemy's Avatar
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      Re: Confused

      The router is FAR from inferior - I've had mine going for 10 months now and it's never dropped connection once (unless I've turned it off, of course)...any firewall rules I have were done in seconds and wireless is fine (although only my dad uses it - rest of the house is ethernet)...what exactly does your router do that the Sky one doesn't?...

      I take it you read the T&C's before signing up to Sky?...
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    6. #5
      snapperjw's Avatar
      snapperjw is offline Sky User Member
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      Re: Confused

      Hi.

      Sorry but jumping on this thread but I wanted to do the same thing. I wanted to use my own router and not the one provided by Sky.

      My reason is the Sky router is wireless G and I want to upgrade to wireless N. I have Apple TV and I want to stream HD and the G really struggles with this.

      Any advice on upgrading to wireless N and steaming HD would be great.
      SnapperJW
      Max

    7. #6
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: Confused

      @OP
      The MAC address you need is the one under LAN Port in the router status. Copy and paste this into the password generator.

      @snapperjw
      Your best way is to connect your N router to the Sky one using an ethernet cable. This allows you to use the Sky router to access the net and your N as the router, to make use of it's superior capabilities.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     

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