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    Wrong password?

    This is a discussion on Wrong password? within the Asking for help forums, part of the Broadband Technical Help category; Admin note: New thread started - 2 posts split off from "non Sky router FAQ" Sky Tech help gave me ...

    1. #1
      superrudd's Avatar
      superrudd is offline Sky User Member
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      Wrong password?

      Admin note: New thread started - 2 posts split off from "non Sky router FAQ"

      Sky Tech help gave me my adsl username and password, as they thought that apache server was something to do with my xbox and couldn't help with why I couldn't connect to my apache server,

      Anyway I put the new logon details into my netgear dg834 (not sky branded)
      And I get "CHAP authentation failed" though it does connect, well I get up and down stream connection speeds.

      I'm a bit stuck now as the sky branded router (sagem) is a bit crap!

      Did sky tech help fob me off with a made up password?

      I know the username is correct!

      How many characters is the password supposed to be?
      Last edited by Saturday; 01-05-08 at 12:16 AM.

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    3. #2
      reddwarfcrew's Avatar
      reddwarfcrew is offline Sky User Moderator
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      Re: Non-Sky Router Frequently Asked Questions (FAQ)

      YOu clearly haven't read all of the notes above

      Quote Originally Posted by mossywell View Post
      Version 2.0 - 15 March 2007
      Finally, if you read this FAQ, try the suggestions listed but run into problems, please start a new thread rather than reply to this. Only reply to this if you want to correct or extend this FAQ.

    4. #3
      James67's Avatar
      James67 is offline Sky User Member
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      Re: Wrong password?

      Quote Originally Posted by superrudd View Post
      How many characters is the password supposed to be?
      The ADSL connection password for the Netgear routers (both V1 and V2) is 10 characters long, and contains only digits 0 to 9 and/or the letters a to f (always lower-case).

      The ADSL password for a Sagem router is 15 characters long, and can contain letters (both lower-case and capitals), digits and/or the the characters + and /

      There's no need to contact Sky to get your ADSL user name and password, they can be found out by following this link. This also has the advantage that you can cut-and-paste the information into a file, and from there into your own router.



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