Quote Originally Posted by IAmNotTheEnemy View Post
Sales+Commission=whatever you want to hear...
sounds like a contravention of Consumer Protection Law, ie the service is not as described at the point of sale.

whilst i acknowledge that many disputes arise from the consumer not reading the TC which would absolve sky from any blame or those circumstances beyond their control, however in this instance clearly sky sales have set out to mislead the consumer in order to close the sale.