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    SKY BB not working after holiday

    This is a discussion on SKY BB not working after holiday within the Asking for help forums, part of the Broadband Technical Help category; I ordered sky BB last year. I router arrived (dg834) direct from DABs rather than sky , which I thought ...

    1. #1
      wooddaa's Avatar
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      SKY BB not working after holiday

      I ordered sky BB last year. I router arrived (dg834) direct from DABs rather than sky , which I thought was strange. I plugged it all in and no suprise it didnt work. Variuos convesations with sky left me with no hope (a no money after phone bill) and no will to carry on. Basically my router didnt seem to be a specific sky router.

      Months past and I regained my strenghth and thought i'd give it another go. What a complete and utter waste of my time and money. Sky are really the worst help desk I have ever come accross....it pains me to recall so I won't.

      In the end I got my bb working by reading a blog that said I could enter a generic PPPoA user and password into my router to get it connected. I did this and hey presto it worked. I was well chuffed I can tell you.

      ...until I switched it off to go on holiday. When I came back switched it back on but no connection. Reconfigured router with same user/password and still no connection. Internet light is showing on the router so there must be a line there. Tried sky...still chocolate teapot. About to give again for a few months....any dieas welcome.


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    3. #2
      IWasNotTheEnemy's Avatar
      IWasNotTheEnemy is offline Sky User Member
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      Re: SKY BB not working after holiday

      how did u find the username/password if you didnt have a Sky router? they're not known by anyone else until you have the router and you can't just put any old one in as the username is the MAC address of the router....

      EDIT: if u have the stats for the router post them up as im curious to see what they show - even though it's not giving you PPP...
      Last edited by IWasNotTheEnemy; 04-09-07 at 10:04 PM.
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    4. #3
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      Re: SKY BB not working after holiday

      Wierd!! My conection has all of sudden started working (i'm never gonna switch off).

      The username/pwd I got from a blog. The blog must have had an embeded macro which flashed my router.

      Anyway stats from the router config screens.
      System Up Time 00:22:59
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 472 546 0 91 392 00:21:11
      LAN 10M/100M 40 0 0 3 0 00:22:55
      WLAN 11M/54M 955 895 0 477 119 00:22:45
      ADSL Link Downstream Upstream
      Connection Speed 2048 kbps 416 kbps
      Line Attenuation 29 db 8 db
      Noise Margin 17 db 13 db

    5. #4
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      Re: SKY BB not working after holiday

      So you ordered Sky BB and a standard Netgear router arrived from Dabs.

      Sky weren't interested and wouldn't/didn't send you a "proper" one.

      You left it months then discovered a blog which had a generic password/username that no-one else (that I've ever heard of) has ever found/reported.

      This generic password/username worked and was accepted by Sky's Radius servers.

      Then it all stopped working when you went on holiday.

      Now you've gone back to the blog and an "embeded macro flashed your router" and the connection is working again.

      This is a joke right?

    6. #5
      IWasNotTheEnemy's Avatar
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      Re: SKY BB not working after holiday

      ^ exactly what im thinking - plus the stats show Base package...
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

     

     

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