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    connection problems

    This is a discussion on connection problems within the Asking for help forums, part of the Broadband Technical Help category; Hi All My problem is that when i turn the computer of at night the ethernet number 1 light turns ...

    1. #1
      rwdjones's Avatar
      rwdjones is offline Sky User Member
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      connection problems

      Hi All
      My problem is that when i turn the computer of at night the ethernet number 1 light turns orange, when i start the computer in the morming, the light goes to green but there is no internet connection.The only way i can then connect is to remove the router power cable. Once replaced the router connects to the internet and the connection is reasonable and steady til i turn the computer off again?

      At one time the Number 1 light would stay green when i turned the computer off, but once connected my speed fluctuated. Sorry if i seem to want the best of both worlds, but i am worried about the damage i may cause by constantly removing the power lead.
      Any ideas would be appreciated.


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    3. #2
      newskyBOd's Avatar
      newskyBOd Guest
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      Re: connection problems

      you wont do damage by unplugging the power lead im sure of that i think thats just a personal prefrerence theres a thread or poll here somewhere about if people leave on or unplug also your speeds will fluctuate mine do all the time it all depends on many factors time of day etc etc etc

      if you post your full stats using this


      Sky Netgear DG834GT utility version 0.4

      maybe someone more experienced than me can tell you if you can get better speeds or if your fine as you are

    4. #3
      rwdjones's Avatar
      rwdjones is offline Sky User Member
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      Re: connection problems

      My stats are :-

      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 167535 265611 0 340 6594 13:52:01
      LAN 10M/100M 267744 172925 0 6682 426 13:53:21
      WLAN 11M/54M 1369 0 0 3 0 13:53:11


      ADSL Link Downstream Upstream
      Connection Speed 14500 kbps 764 kbps
      Line Attenuation 31.5 db 17.9 db
      Noise Margin 8.4 db 12.5 db


      usr/sbin/adslctl: ADSL driver and PHY status
      Status: Showtime Channel: FAST, Upstream rate = 764 Kbps, Downstream rate = 14500 Kbps
      Link Power State: L0
      Mode: ADSL2+
      Channel: Fast
      Trellis: ON
      Line Status: No Defect
      Training Status: Showtime
      Down Up
      SNR (dB): 8.4 12.5
      Attn(dB): 31.5 17.9
      Pwr(dBm): 1.3 12.4
      Max(Kbps): 14504 864
      Rate (Kbps): 14500 764
      G.dmt framing
      K: 239(0) 24
      R: 16 16
      S: 1 8
      D: 64 8
      ADSL2 framing
      MSGc: 116 68
      B: 238 23
      M: 1 8
      T: 1 1
      R: 16 16
      S: 0.5252 7.7037
      L: 3884 216
      D: 64 8
      Counters
      SF: 3111062 3111060
      SFErr: 2416 3
      RS: 379549638 26444010
      RSCorr: 232615880 587202560
      RSUnCorr: 5523 0

      HEC: 2025 10
      OCD: 0 0
      LCD: 0 0
      Total Cells: 1704401997 89821660
      Data Cells: 7059530 540030
      Drop Cells: 0
      Bit Errors: 0 0

      ES: 445 3
      SES: 56 0
      UAS: 14 24
      Total time = 13 hours 50 min 58 sec
      SF = 3111062
      CRC = 2416
      LOS = 27
      LOF = 0
      ES = 445
      Latest 1 day time = 13 hours 50 min 58 sec
      SF = 3111062
      CRC = 2416
      LOS = 27
      LOF = 0
      ES = 445
      Latest 15 minutes time = 5 min 58 sec
      SF = 22343
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 15 minutes time = 15 min 0 sec
      SF = 56232
      CRC = 0
      LOS = 1
      LOF = 0
      ES = 1
      Previous 1 day time = 0 sec
      SF = 0
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
      SF = 56170
      CRC = 0
      LOS = 1
      LOF = 0
      ES = 1
      15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
      SF = 56170
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
      SF = 56170
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0

    5. #4
      Simon's Avatar
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      Re: connection problems

      Quote Originally Posted by rwdjones View Post
      Hi All
      My problem is that when i turn the computer of at night the ethernet number 1 light turns orange, when i start the computer in the morming, the light goes to green but there is no internet connection.The only way i can then connect is to remove the router power cable. Once replaced the router connects to the internet and the connection is reasonable and steady til i turn the computer off again?

      At one time the Number 1 light would stay green when i turned the computer off, but once connected my speed fluctuated. Sorry if i seem to want the best of both worlds, but i am worried about the damage i may cause by constantly removing the power lead.
      Any ideas would be appreciated.

      Usually an Orange LED means a connection speed on your LAN side of 10mbps, whereas Green indicates 100mbps.
      Depending on your Lan card it may be dropping the speed as a power save feature and possibly causing it to go into some form of standby mode and it isn't liasing with the router correctly until you reset the interface.

      Usually in circumstances like this I would start replacing the easy bits 1st like the LAN card. If that fails to sort it I would look at the Router as next port of call.

      It might be worth fitting a new LAN card to see if that helps.
      Last edited by Simon; 30-06-07 at 12:28 PM.

    6. #5
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      Re: connection problems

      Hi RWDJones

      Your router is permanently connected to the network and won't be affected by switching your computer on or off. If you find that you have no internet light in the morning then the router has lost sync during the night.

      If your router is losing sync every night and it indicates an amber LAN light when your Network adaptor is Fast Ethernet then it may be faulty.

      Log these faults with Sky before your warranty runs out. Make sure they make notes on your account to this effect.

     

     

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