Sky Player Software - FAQ

Everything you need to know about the Sky Player software, your most frequently asked questions, answered.

1) What OS can I use the Sky Player software on?

The Sky Player will work on:

• Microsoft Windows Vista (32 bit)
• Windows XP, Service Pack 3

Unfortunately, the Sky Player Software is not currently available for Macs or Linux.

2) How many computers can I register to use the Sky Player software?

You can only use the Sky Player software application on one computer at a time. This is automatically registered with Sky, on install of the Sky Player software.

3) What if I wish to change the registered PC that I have the Sky Player software on?

You will need to contact Sky's CST on 08442 411 599 Once Sky have cleared your current registration, simply install the Sky Player Software on your new PC.

4) What are the minimum specifications for the PC to install the Sky Player Software?

• Microsoft Windows Vista (32 bit)
• Windows XP, Service Pack 3
• 250MB free disk space for the installation
• 3GB free disk space for media file storage (recommended 10GB)
• 512MB memory (RAM)

5) Will anything on my PC need upgrading to run the Sky Player Software?

During install of the software, it may be necessary to upgrade or install the following:

• Windows Media Player 11 (with DRM enabled)
• Active X components including Kontiki v5
• NET Framework v2.0

6) Why do I need to install software if I can watch Sky Player through my browser?

You will need to use the Sky Player Software, so that you can:

• watch Movies and Entertainment programmes
• watch programmes offline
• ensure top-quality viewing, even with a slow internet connection
• buy programmes to keep

7) How do I uninstall the Sky Player software?

Go to your Control Panel, Add / Remove programs and uninstall the program. If you wish to remove Kontiki, please follow this How to remove Kontiki guide. Although be aware, other On Demand programs would also use this, ie iPlayer etc and these may not work, if you choose to uninstall Kontiki.

8) Where are the Official Sky Player Help Pages?

You can visit the Official Sky Player website here.

 

Need more help? Ask in our dedicated Sky Player forum.

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