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How to set up your Vista Windows Mail / Windows Live client

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This guide will show you how to set up your Vista Windows Mail or Windows Live client to send and receive mail using your skymail account

First of all you need to login to your MySky and enable POP in your sky email

When you are logged in, click on the email and tools tab and on the next page click on "Go to inbox"

In your inbox, look in the top right hand corner and click on mail settings. Then click on pop and forwarding tag.

Now place mark in enable POP and save settings

Now open Windows Mail and follow these steps:

Step 4

Step 5

Step 6

Step 7

Step 8

Now we need to further change some settings

Step 10

Step 11

Step 12

Providing you followed this correctly, you should now be able to send and receive mail

Thanks to KimC, original guide here


Comments (50 posted):

ian.marks on 12 February, 2008 10:08:44
Thanks. This helped me resolve my problem which I and many others were getting sending e-mails using vista.I was getting the following message "Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Subject 'Re: People Source Consulting', Account: 'Windows Mail', Server: 'smtp.sky.com', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10053, Error Number: 0x800CCC0F"
Thanks once again.

Ian Marks.
WAYNEMOGGIE on 12 February, 2008 18:35:26
The message could not be sent. The authentication setting might not be correct for your outgoing e-mail [SMTP] server. For help solving this problem, go to Help, search for "Troubleshoot Windows Mail", and read the "I'm having problems sending e-mail" section. If you need help determining the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was 'my.username@sky.com'. Subject '', Account: 'pop.tools.sky.com', Server: 'smtp.tools.sky.com', Protocol: SMTP, Server Response: '530 5.5.1 Authentication Required w40sm3052849ugc.45', Port: 465, Secure(SSL): Yes, Server Error: 530, Error Number: 0x800CCC78
james_duffer on 16 April, 2008 21:43:19
I still can't send/receive my sky e-mails using windows live. my windows live also does not look like the example above, i think i must have an updated version. Please can someone let me know where i can get an idiots guide to setting it up? I get the following error message:

Unable to send or receive messages for the Sky (james_thompson) account. An incorrect password was entered. The next time you send or receive messages, you'll be asked to enter your user name and password for this account.

Server Error: 0x800CCC90
Server Response: -ERR [AUTH] Username and password not accepted.
Server: 'pop.tools.sky.com'
Windows Live Mail Error ID: 0x800CCC92
Protocol: POP3
Port: 995
Secure(SSL): Yes
dean2230 on 09 November, 2008 13:05:50
I cannot get my sky account to send and receive emails through windows mail
I get the following response
Account: 'pop.tools.sky.com', Server: 'pop.tools.sky.com', Protocol: POP3, Server Response: '-ERR [AUTH] Username and password not accepted.', Port: 995, Secure(SSL): Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC92

Anyone got a solution thanks dean
tonypailing on 04 January, 2009 12:17:33
I got it to work using these settings thank you.

few notes from mistakes I made
1. Tick the outgoing server box at the bottom of the server tab
2. when asked to authenticate with username and password, type in full e-mail address.
3. remember to input 465 and 995 or it wouldn't work

Thank you so much for all this help
dualeh.o on 15 February, 2009 20:22:19
SPOT ON !!! why cant sky have these simple instructions up.. Thank you !!!

joshjnr on 26 February, 2009 16:47:17
For the past two days I have had this:

Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: 'pop.tools.sky.com', Server: 'pop.tools.sky.com', Protocol: POP3, Port: 995, Secure(SSL): Yes, Error Number: 0x800CCC0F

I have not changed any settings and in my Windows Mail settings are exactly as above. Does anyone have any idea what to do? I have tried reinstalling the email account without success. I can't understand why this has happened.
okapibrain on 26 February, 2009 20:28:17
I, too, have had this problem for the past 2 days only. Everything has been working fine for at least 3 months. I haven't changed any settings. has comething changed at the server end?
NewsreadeR on 26 February, 2009 20:43:48
Have a look on the forums specifically the notice at the top.
al_nut on 27 March, 2009 11:22:46
spot on this was ab fab got whole thing working in minutes and spent ages searching sky website for this information. As a new user here it won't be easy to get rid of me!!

moomintroll on 08 April, 2009 19:10:43
hi there,
i'm still not getting it! i've followed these instructions by the letter but when i check 'send and receive messages', windows mail asks me for my logon username and password (which by the way is unticked in account properties), i type in my correct details (full email address and password) and click ok and i can't get through that bit to where it actually downloads your messages. any help would be a relief! cheers.
peter on 29 April, 2009 11:17:54
Set yourself up a hotmail account and go to sky.com and open your email.Go to settings and in the tab go to forwarding. Have all your sky email saved in hotmail and you can respond via hotmail or sky. SO MUCH EASIER.
adna on 07 May, 2009 20:53:15
Why does this thing not work? I have tried all the ways.
It says:
Account: 'pop.sky.com', Server: 'pop.sky.com', Protocol: POP3, Server Response: '-ERR [AUTH] Username and password not accepted.', Port: 995, Secure(SSL): Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC92
les on 09 May, 2009 17:03:17
a silly question - to enable my sky vista email how do i log on to mysky - is this through their website
les on 09 May, 2009 17:12:50
how do i login to mysky to enable pop in vista email - is this through sky website
Steve B on 09 May, 2009 21:26:47
I called Sky because my Windows Mail - which had previously been working fine for nine or ten months - stopped working. I called the appalingly bad Sky helpline (have these people got any IT knowledge at all?) and I was informed that Sky are aware of the fact, and that I should try it again in a few weeks(!?).
I suspect the reason they don't want to correct it is because they want you to use the Sky portal to access your email.
Graham Morris on 20 May, 2009 13:42:41
Cheers for that!
Mikerhona on 19 June, 2009 21:06:50
I too have been using windows mail for 12 months+ now with no problems then all of a sudden I get the logon screen. Just closing it without filling the details worked for a while but now nothing. I have reset the mail settings countless times now and it still won't work. How about a techie from Sky getting in touch and helping out. I spend enough money with this company and have done for years
Nixx on 01 July, 2009 23:49:56
Windows Mail has worked fine for the last year and all of a sudden I get the lovely "Web login (failure)" message, repeatedly asking me for username and password. I have cleared the catcha, I have reset mail settings and even installed Windows Live to no avail. Any one got any bright ideas?
Bobak on 17 July, 2009 10:55:05
Great information and it worked like magic
Malcolm Turner on 24 July, 2009 17:44:44
Aren't the server port numbers the wrong way around? When I use this configuration I do not get beyond username/password. When I swap them I get 0x8000CCC90 error. I just cannot win
Jean-Mary Myers on 27 July, 2009 20:41:02
I have an email address with my Mr Site website. I have tried all the above to set up my account onto Windows Vista Mail!! Not working at all!!! What else is there????
Bob Rawling on 29 July, 2009 11:51:57
everything was fine until 5 weeks ago when I was unable to receive emails through windows mail, although I can send ok and if I send one to myself it arrives no prob. I have reset up my system exactly as above but still no joy, although if I enable pop for all messages and save, I can receive just the existing messages, and need to do that each time. My pc has Vista and windows mail but my old laptop with XP and outlook express has developed exactly the same fault. Anyone got any suggestions?
Lee Harbert on 14 August, 2009 22:07:11
So simple, yet SKY could'nt put that up for us!
My Dad is very pleased he can now use his e-mail!
Tim on 09 September, 2009 22:39:47
Note, for peole on vista this worked for me;
on settings, lengthen the server timeout to 2 mins, i no longer get that stupid error message!
Worth a try if your having problem
Gail on 20 September, 2009 09:45:46
i just cant get this to work for me,
ive done everythung it says to do but it just keeps stopping at the last bit asking for user name and password when i type this in it just knocks it back an asks again when i know this is correct as it lets me into the web mail on sky... any advice?
ian on 26 September, 2009 17:38:40
Thanks so much after 2 years got this working first time with your wonderful tutorial,
many thanks
Paul Jay on 10 January, 2010 14:20:59
Excellent post many Thankz m8
Mick the spark aka bodgit and run on 11 January, 2010 19:32:22
Brill cheers, going through sky mail was tooo slow for my liking, and saved me a lengthy phonecall to many a department at the sky help desk

Joe McGee on 15 January, 2010 23:05:11
I have tried all the methods described andnone of them have worked, niether on my Windows XP Desktop computer nor on my Windows Vista laptop. After hours on the phone to sky help line I was told that sky had fulfilled their contract obligations and did not guarantee that their e-mail would be compatible with third party e-mail programs, i.e. Outlook 2003 and Vista Windows Mail.
Needless to say after the help from sky I will be moving to a different Broadband provider once my contract minimum time has been reached,
John Brown on 17 January, 2010 15:18:32
I have purchased a new PC with windows 7. It has windows mail installed. This I assume is to replace Outlok Express. However, I am unable having gone through all procedures unable to get my email .
james on 20 January, 2010 16:46:34
hey i keep gettin that the protocal thing or SSL as its called keeps saying there a error with 993 what do i put in i tried 995 that just keeps askin for username and password?????????? plz help
Darren Walker on 20 January, 2010 20:04:36
The tutorial is spot on, but anyone who still has problems go to www.sky.com/unlock and follow the instructions there, if this fails ring sky and ask them to unlock at their end then repeat the unlock process you just tried, everything should now work fine.
Neil on 31 January, 2010 17:10:45
My mum had this same problem and it would never have been solved without these postings - Can't believe that Sky do not solve this. V.important - did everything, but only worked when I followed the unlock procedure www.sky.com/unlock -- now all OK
puma boots on 06 February, 2010 09:19:40
everything should now work fine.
Lee on 07 February, 2010 23:48:30
Thanks for your help this worked for me and am now able to send and receive.
Pauline on 19 February, 2010 21:11:22
I'm trying to set this up in Windows Mail on Vista for my dad. He can access his mail through the Sky Portal fine, but having followed the instructions to the letter I still cannot get it to work in WM. Keep getting the box up asking for user name and password. When I followed the link to unlock, using the same user name and password, it said they don't match! Can't win!
eileen vielvoye on 09 March, 2010 13:29:09
HELP! am really struggling to get my emails sent out. have been trying for weeks and hoped you would be my saviour! I think I am inputting my details incorrectly somewhere. incoming email address is as above - that logon popup keeps coming up too and error notices are the same each time. Any ideas PLEASE thx
ruth.bryant on 24 March, 2010 20:56:14
Thanks , have now set up my new lap top after 3 months of failing to get emails!!!
Janet Moody on 31 March, 2010 11:59:15
Joined Sky this week and been struggling to set up Windows Mail/Vista following the tutorials etc. I follow it to the letter but can't get past the sign in box. Just get server has rejected your log in. Invalid credentials, even though I know they're not! Tried Sky tech support who point me to the 'unlock' instructions which makes no difference. So will try Darren's suggestion above as last hope. What a pain!
on 29 April, 2010 10:00:11
Spot on much easier than logging in through sky
redman on 30 April, 2010 19:06:20
I was having all the problems above!
Make sure you go to - tools/accounts/properties/servers tab -
Then tick the 'my server requires authentication' then in the settings, type your full sky email and password.
I couldnt get it to work untill I did that!
keith on 06 May, 2010 08:58:49
well after 24 hours and many configurations trying to setup my sky email I found this site. it confirmed i had set things up correctly, It was the post 'www.sky.com/unlock' that solved it. All is now okay and thanx for help.
Simon on 23 August, 2010 21:12:43
OMG - I've spent hours trying to fix this problem for my Mother-in-Law, including an hour on the phone with Sky Tech Support (who were totally useless). I went to the Unlock link, ran the unlock routine and everything is now working correctly. All hail!!!
Bob Wilson on 24 August, 2010 11:05:25
Thanks a lot. Your pictures and instructions were just right for this silver surfer.
Worked a treat.
Gull Hussain on 28 August, 2010 21:23:07
After many hours messing around, using the advise on this forum from Keith I went onto the 'www.sky.com/unlock' page. After entering my user name and password it said that my user name and password don't match...So I went into my sky e-mail using the sky portal and changed my password. I then went back into the unlock page, entered my user name with the new password. Hey presto, it accepted me in and did the unlock. Went back into Outlook 2007, followed the set up procedure as described above and....VIOLA! All working fine. Many thanks to all the contributors on this forum and I hope my little bit of advise as to changing your password and then using the unlock facility is helpful.
Mel on 28 September, 2010 21:00:09
Gull, resetting the password then unlocking worked for me too. At alst
david marson on 20 March, 2012 17:09:10
just gone over to sky, we use windows mail to keep in contact with son's. all working well but when sending an email it sits in outbox till we close windows mail then open it up and its gone bit of a pain as we get quite a few emails an our from the lads, any suggestions thaNKS
Sean on 18 April, 2012 18:21:12
Did what you did Gull.....all worked!!!!

what a relief...and Thx!
Albert on 09 May, 2012 17:11:19
Bravo! Bravo! Bravo! Eurekaaaa..
Many thanks

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