Outlook 2003 Settings For Sky Email

I have tried this, but it doesn't work.

No it doesn't

I couldn't get it to work either ?

This worked for me

if the above doesnt work for you try these, instead of the tools settings use
Original Message Follows: ------------------------
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From: Sky Broadband Support [mailto:help@skycustomersupport.com]
Sent: 22 April 2008 02:45
Subject: Re: Problems Setting up

Thank you for contacting Sky Broadband Technical Support.

We are aware of some issues with our SMTP servers which are affecting a small group of our customers. To counter this, we are asking the affected customers to try using the standard Googlemail servers in an attempt to gain access to their emails. Please perform the following steps, which include the new server addresses to be entered:

1. Open Outlook or Outlook Express

2. Click the Tools menu, and select Accounts

3. Click Add , and then click Mail

4. Enter your name in the Display name field , and click Next

5. Enter your full Sky Email address (username@sky.com) in the Email address field , and click Next

6. Enter pop.gmail.com in the Incoming mail (POP3, IMAP or HTTP) server field

7. Enter smtp.gmail.com in the Outgoing mail (SMTP) server field and click Next

8. Enter your Sky Email username (including '@sky.com') in the Account name field

9. Enter your Sky Email password in the Password field , and click Next

10. Click Finish

11. Highlight pop.tools.sky.com under Account , and click Properties

12. Click the Advanced tab

13. Check the box next to This server requires a secure connection (SSL) under Outgoing Mail (SMTP)

14. Enter 465 in the Outgoing mail (SMTP) field

15. Check the box next to This server requires a secure connection (SSL) under Incoming mail (POP3) The port will change to 99 5
* The order of Outgoing and Incoming mail server fields varies by version. Make sure you enter the correct information in each field

16. Click the Servers tab , and check the box next to My server requires authentication

17. Click OK to complete this process

I trust this helps however should yo u continue to experience technical difficulties, please reply to this email or call us on 08 442 41 05 15 . Lines are open 24 hours a day.

Kind regards

David

Sky Broadband Technical Support

Sky

http://www.sky.com

©BSkyB Ltd 2008. British Sky Broadcasting Ltd (Company No. 02906991) has its registered office at Grant Way , Isleworth, Middlesex TW7 5QD.

Original Message Follows: ------------------------

Thank you for your reply,

in answer to your queries, yes I enabled pop3 in mail.tools.sk.com.

I also went through the unlocking procedure.



On 21/04/2008, Sky Broadband Support < help@skycustomersupport.com> wrote:

Dear Mr T hompson,

Thank you for contacting Sky Broadband Technical Support.

Can you please confirm if you logged onto mail.tools.sky.com and changed the settings in the mailbox settings tab to enable POP access?

The steps for doing it are:-

Log onto mail.tools.sky.com
Click on 'Check Emails' or 'Go To Inbox'
Click on the 'Mail Settings Tab'
On the settings page, click on 'forwarding and pop'
Place the dot next to 'Enable POP for all mail'
Click on 'save changes'
After enabling POP, you may find Outlook constantly asking for a password, if this is the case, please follow the steps below:

Close your email client application
From the computer on which the POP logins are failing, go to www.sky.com/unlock
Enter your Username and Password, and the letters in the distorted picture.
Once you have successfully logged in, restart your mail Client application and try to download your mail.
I trust this helps however should yo u continue to experience technical difficulties, please reply to this email or call us on 08 442 41 05 15 . Lines are open 24 hours a day.

As part of Sky's commitment to continual improvement, please take a few moments to complete a short confidential questionnaire. This will provide us with feedback on the Technical Support we provide by email.

Simply Click here to start.

Kind regards

David

Sky Broadband Technical Support

Sky

http://www.sky.com

Information in this email including any attachments may be privileged, confidential and is intended exclusively for the addressee. The views expressed may not be official policy, but the personal views of the originator. If you have received it in error, please notify the sender by return e-mail and delete it from your system. You should not reproduce, distribute, store, retransmit, use or disclose its contents to anyone.

Please note we reserve the right to monitor all e-mail communication through our internal and external networks.

SKY and the SKY marks are trade marks of British Sky Broadcasting Group plc and are used under licence. British Sky Broadcasting Limited (Registration No. 2906991), Sky Interactive Limited (Registration No. 3554332), Sky-In-Home Service Limited (Registration No. 2067075) and Sky Subscribers Services Limited (Registration No. 2340150) are direct or indirect subsidiaries of British Sky Broadcasting Group plc (Registration No. 2247735). All of the companies mentioned in this paragraph are incorporated in England and Wales and share the same registered office at Grant Way , Isleworth, Middlesex TW7 5QD.

©BSkyB Ltd 2008.

Original Message Follows: ------------------------


Enquiry :

I am having technical difficulties
Sky Email & Tools
Problems Setting up Outlook
despite following all the instructions, I cannot get my account set up in outlook. Although it says the server has been found, it will not recognise my user name/password.

Thanks after trying everything i was about to give up when i folled the above and it worked what my problem was that the username automaticaly put in my e.mail address but no @sky.com put that in and success thanks again.

refer to sky help centre. if it keeps asking you for a username/password refer to these address: www.sky.com/unlock then answer the necessary Q's. code is quite too difficult to read though.

Hi,

I too am having problems with getting Outlook to send emails. I can receive them ok, but not send.

I have an external ISP (not sky) for my email address, as I have a website hosted by them too. The email address (attached to the website) is for example: xxx.xxx@sdt.co.uk

I have set up the incoming POP smtp to my email provider smtp and the outgoing server to smtp.tools.sky.com. This does not work however, I keep getting error messages saying that the email address is not verified etc, what can I do to sort this out please???

Why will Outlook 2007 not work with Sky mail ?

Hi,
Same with me Jane. Outgoing server refuses to send. Is there a different outgoing server address other than smtp.tools.sky.com?

Many thanks, this works perfectly.

Great works a treat.I imagine that the people who can't get it to work are forgetting to retype their whole email address in the user name box as well as the email address box.Thanks

couldn't get the print version to produce a print !!!

Try now?

I am using Microsoft Office 2010 Technical Preview and Microsoft Outlook 2010 works fine this way.

i am also stuck on this my email is xxx@informatio-france.co.uk I am using outlook can get incoming mails but it will not send outgoing mails anyone have a clue how i should set this up, aleady spent an hour with skys comical helpdesk with no luck.