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SkyUser SMTP Server Live

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Following on from the Sky / Google Email scenario, whereby people can no longer use their old email address's to send email whilst connected to Sky, we have brought online today, our SkyUser SMTP service.

This is free to use for our members and any of Sky's Broadband Customers. The Terms and Conditions are below. Hope you enjoy using it

We have simple ground rules for this:
  1. You must be a SkyUser Member.
  2. You must be on Sky Broadband.
  3. Maximum Size of emails / attachments that can be sent is set to 30mb.
  4. No more than 50 emails can be sent in one go.
  5. If you abuse or Spam and we get complaints we will delete your ability to send using our SMTP server. Any abusive / threatening emails sent by yourselves and subsequently reported to us will lead to your account being deleted.
  6. No email is to be sent by you to promote Copyright Theft / Intellectual Property Theft, ie Do not use our services to promote Torrents or any other illegal activities. If this is reported to us, we will delete your SMTP Account.
  7. There is no limit to Email address's you wish to send from.
  8. Your Username and Password will be unique to you, please do not share it with anybody else.
  9. We DO NOT offer a POP Service, this is already available for you via other means. For absolute Clarity, ours is an outgoing Server only.
  10. As this is a free service to our members, there is no Service Level Agreement, and we do not guarantee 100% Uptime, and is supplied as Goodwill and without any type of warranty.
  11. We reserve the right to alter these conditions at any time if the service is being abused.

We promise to:
  1. Act swiftly on any problems with this service.
  2. Commit to a period of 12 months, as from today, to providing this service.

Please do not use this SMTP address if you have not registered with us, as it will not authenticate.

SMTP Server setting to be used: mail.skyusermail.com

Along with the Username and Password confirmed to you by us to your Forum PM (Private Message) Account.

How to contact us to apply or tell us there is something wrong

Any problems with the SMTP server or to apply for an SMTP account, please contact us using this form, letting us know your forum username and don't forget to supply a password that you wish to use, one that is not used for anything else.

Third Draft - 13th February 2008

Comments (48 posted):

Mark Hodgson on 15 February, 2008 15:30:22
may I apply for an smtp account please
NewsreadeR on 15 February, 2008 16:55:38
To apply for one follow the instructions above.
killz 187 on 15 February, 2008 19:43:38
thanks very much guys mine works now. you guys should takeover from the real sky.i can send emails using skyuser smtp.well done
Johnny7 on 17 February, 2008 01:01:19
Thanks to SkyUser for doing the job Sky should be doing - i.e. providing an uncomplicated, easy setup, un-intrusive, SMTP server which does what it says on the tin.

Well Done! and Sky BB - Take note!
Nunzio on 17 February, 2008 06:05:38
I'm struggling to set this up on Outlook 2003 - Any help? I'm not very tecky and need to be spoon fed instructions!

Thanks for any help.
brookside on 18 February, 2008 12:40:59
Thank you so much, I have not been able to work for a week and now you have solved the smtp issue, cheers
Nunzio on 18 February, 2008 17:40:49
Sorted! - thanks very much SkyUser works a treat.
the-wanderer on 18 February, 2008 21:51:26
Thanks for all your help with this. Unbelievably fast and simple service. Thanks to all at SkyUser :)
DaveLeon on 19 February, 2008 10:01:01
Just joined you guys and must say, its good to be in contact with someone who understands what the real problems are re:problems with the outgoing email(Sky tech service a nightmare).
How do i go about getting the skyusermail account?

NewsreadeR on 19 February, 2008 12:46:41
To apply for one follow the instructions above.
mainsail on 23 February, 2008 09:52:19
Haven't yet managed to get the new smtp sorted. How can I get some help please
mainsail on 23 February, 2008 10:00:29
..Hmmm I think the problem is that I haven't heard anything back yet in the form of a private message on the forum
NewsreadeR on 23 February, 2008 12:26:29
Your application has not been processed, you haven't followed the instructions above. Please read the instructions above and then send another application in so we can set it up for you.
fdztec on 27 February, 2008 07:57:54
Hi, I applied for an SMTP account yesterday, how long does it take before I get a PM confirming I can use it?
NewsreadeR on 27 February, 2008 11:39:34

All the outstanding requests will be done later on today. Sorry for the delay.
chocciwocchidooodah on 27 February, 2008 19:23:14
you for all your help, my outgoing email is all set up and working.I found this website by doing a desperate search looking for help with my email. It wasn't til then that I discovered the news about smtp.sky.com..........thanks Sky such a great service - as usual !!!!!!!!!!!!!!-not !
chocciwocchidooodah on 27 February, 2008 19:25:18
Sky's service is as good as my typing skills - that was meant to say Thank You !
artyfarty78 on 04 March, 2008 19:55:07
Thankyou so much for this service... it's a lifesaver...!!
nessa2u on 17 March, 2008 13:06:34
Just wanted to say many thanks for providing this service. So Thank you
Barry Grist on 31 March, 2008 18:04:20
Hi,Ive changed my smtp as suggested but it still does not work do i have to change to anything else i have a fsnet.co.uk email address.
Sorry to be pain!!!!
richardgriff on 07 April, 2008 21:48:43

I applied yesterday for an SMTP account would it be possible you could inform me of an ETA on getting this service set up?
Please inform me if you have not recieved my request as i will apply again as it is very important i get this set up.

Many Thanks

NewsreadeR on 11 April, 2008 02:56:34
Everyone sorted?
whattiler on 11 April, 2008 14:06:02
If this smpt works I will sing your praises loudly.

coastalboy on 17 April, 2008 12:27:24
Thanks very much for providing this service. It's good to be able to use my mail program to send e-mails direct from my non Ssky accounts.
Montmorency on 24 April, 2008 08:40:28
Not sure what your current ETAs are running to at the moment.
Please let know if you didn't recieve my PM application yesterday am.
Jockdownsouth on 25 April, 2008 17:20:24
Received a few minutes ago and works a treat. Thanks guys. For the less experienced user, remember in Outlook & Outlook Express to tick the "Server requires authentication box" and under SETTINGS you don't want to use the same settings as the Incoming Server so you need to check the box for the Username and Password as supplied in your confirmation. Sorry if that's stating the obvious.
Montmorency on 01 May, 2008 19:28:38
I know this is a free service and there are no SLAs - so I not pushing - however any ideas as to when my application request from 23rd April might be processed?
NewsreadeR on 07 May, 2008 21:04:36
Hi Montmorency

We have emailed you on 5th May

> Hi Chris
> We dont seem to have your original application,
> If you send me a password i will enable smtp for you.
> Glenn (SatDish)

Check your junk mail or reply and we can sort for you.
dxjones on 11 May, 2008 20:04:43
what outgoing server port number should I be using - it is on 25 at present and still can't send outgoing mail
dxjones on 11 May, 2008 21:38:42
AS well as confirmation of the port numbers when trying to send outgoing mail outlook repeatedly asks for user name and password for the server and does not acknowldge them when put in - it just asks for them again and again
dxjones on 11 May, 2008 21:51:04
I think related to my first comment I get a message sent backk after pressing test account settings (for which it ticks most bits - just logging onto incoming email server fails, but we get incoming anyway; it says it send test email OK)

VBScript: McAfee Virus Scan

Response received is :533 We do not relay without RFC authentication
NewsreadeR on 12 May, 2008 16:08:43
Have you applied for an account as per the instructions above?
dxjones on 12 May, 2008 20:42:04
No, sorry my mistake - got myself confused as it says you will CONFIRM a username and password in a private message; pressumably the ones I have put on the application form? Any done that tonight and will give it all another go after getting the PM - Thanks
NewsreadeR on 12 May, 2008 20:43:57
Once the account is approved you should be good to go. ;)
dxjones on 14 May, 2008 22:15:29
Got my details confirmed back from you and first indications are that things are working perfectly again for outgoing email. Many thanks!!
Steve Eyeview on 17 June, 2008 17:28:45
Hi I have applied for a smtp account giving my forum and a password making sure I have given all the correct details but have no message in my PM. How long does this usually take to set up Regards Steve
JohnN123 on 19 August, 2008 10:07:35
Hi. Firstly a great thank-you for providing this service. The SMTP service works perfectly.

I had a bit of trouble setting it up on Outlook, and was referred to this link
http://www.skyuser.co.uk/forum/skyuser-mail-smtp/20582-how-setup-outlook-express.html by NewsreadeR which may be useful to others looking at these posts. The only other thing I did was go to Advanced Settings and reset everything to default.

Thanks SkyUser - this is really a great service.I have now gone from hating Sky broadband and can now enjoy it, although their technical support is still useless!
springthingy on 23 October, 2008 09:17:51
Thanks for a great service very useful forum

Applied for a SMTP service the other day havent any message yet to confirm did it again in the last half hour just in case I misread instructions

Ibrahim Kabir on 27 October, 2008 13:34:04

I registered with Sky User earlier and not sure what the next step is.

Please kindly advise.
hodgsonmsjj on 22 December, 2008 10:27:58
is this service still running? i applied for an account a few weeks ago and have not heard anything.
NewsreadeR on 03 January, 2009 16:52:21
<<< is this service still running? i applied for an account a few weeks ago and have not heard anything.

Yes. Please make sure that you apply, giving us your forum username and a password, otherwise we will just ignore the application.
mljhilton on 05 January, 2009 20:42:55
I got my confirmation email on Saturday evening, tested it on Sunday afternoon, and it works a treat. Thanks, Skyuser. You're doing a great job - and in your own time too. You're either dedicated or crazy!

All the best.
sarahjring on 18 January, 2009 14:25:47
Hi, can you please confirm that when setting up Outlook Express you leave the Server Port Number on SMTP at 25 ?

mikeyjpe on 01 June, 2009 08:33:29
I still haveb't a clue - i keep applyiing and getting nothing back - what am i doing wrong?

mikeyjpe on 01 June, 2009 08:35:33
I still haven't a clue - i keep applyiing and getting nothing back - what am i doing wrong?

mrostron on 04 June, 2009 13:30:37
Hi, Can anyone tell me how long it takes to get your password through for this service....

many Thanks

dcarters on 06 May, 2010 07:31:56
Is all this still live and necessary? I ss no postings for months. I've just changed to Sky and although it sends all my emails fomr other accounts, is set the FROM address to my SKY email rather than that for the account. I've done the above with outgpoing post as both 25 and 465 and get the repeated password request.
saintetienne on 14 June, 2011 13:28:16
dcarters - I am in the same position , I assume all is still runnig - I have used the request form above this thread ,


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