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The Sagem F@ST 2504 router gets a new FW

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Our members are reporting that the Sky Sagem F@ST 2504 routers, are receiving a new automatically updated Firmware.




It would appear that the roll out of the new FW for the Sagem F@ST 2504 router has now started.

Unfortunately we were not tipped off about this, however posts are now appearing on our forums, stating that the FW version is indeed 1.9Sky

One of the issues that was allegedly being addressed, was the difficulties connecting to a VPN connection, that so many people had complained about, in the past. Although this has been denied this evening by a known member of Sky Staff.

A couple of new features have been introduced:


Cannot browse error page, so you know if there is an issue with your Internet Connection.

Sagem cannot browse

New Wireless Access List Screen, this makes it far easier to allow access for your wireless devices.

Sagem Wireless Access Screen


Discuss this in our forums.

Comments (10 posted):

dsldude on 27 September, 2008 13:24:13
any confirmation on this?

does it really fix the VPN issues?
NewsreadeR on 29 September, 2008 03:18:35
The VPN issues have not been looked at allegedly.

You can kick the FW upgrade off yourself.

Moira1 on 23 October, 2008 23:15:20
can anyone help and advise if anything can be done to connect to a VPN from the SAGEM router. It connected to my previous work VPN but not this one. I can work on a white Netgear router, so not sure whether I could get a Netgear one and swap it. Would Sky be stringent to do anything about this? I am really stuck otherwise! Does the FW upgrade help?
marccon on 18 July, 2009 11:13:48
Sky have broken (sorry had to edit this) my router during this update. I was on the phone to them for 40min trying various repairs. They have told me they will need to send me a new router, which will take five to eight working days.
Craig on 26 October, 2009 21:55:18
Version 1.9Sky doesn't resolve the VPN connectivity problems - it's still rubbish
steve on 27 November, 2009 02:55:18
there is a orange lite where the @ sign on the router is and i cant connect 2 the internet
JOHN BUCHAN on 25 February, 2010 15:45:12
I as a SKY BROADBAND customer have been sold a SAGEM ROUTER
The numbers are as follows
SSID: SKY28123

Being both a very old and relative new comer to IT and BROADBAND I have - so far - been fairly pleased with the service I get from SKY - TELEPHONE - TV - BROADBAND EXCEPT IT IS A BIT ON THE EXPENSIVE SIDE FOR OLD AGE PENSIONERS.
Our only child and her family live in the USA so it is the way we keep in touch - I have subscribed to SKYPE but so far neither my wife nor I have had the courage to try it out.
I have only one real complaint as having been involced in all aspects of engineering for sixty years or more I would be grateful if anyone could tell me what on earth is all the lights on the router for and what on earth are all the sockets at the back for.
Engineers are nosey - that is what MADE BRITAIN - so I am not at all happy about the way the skimpy instruction book skims over them with very skimpy explanations.?
Jim on 28 April, 2010 19:10:08
hi John a word to the wise don't submit your SSID and network key your asking for trouble eg hackers with these codes you can connect a wirless laptop to your router
madhu on 27 August, 2010 07:26:27
Hi, we opted for sky broadband in our home, received sagem router. I am facing a problem, i couldnt connect to remote access manager which is a secured connection to connect with my office network. what can be done for this?
Mian Haroon Ali on 27 October, 2010 11:20:55
Dear i have a segem sky router and i could not use wifi service with other ISP rather then sky. when i connect with wifi it appears a sky page and a mmesage appears that your internet connection is not available please try again. and tell me how can i change network setting. i m pleased if you send back the reply.thx

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