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Sky To Let Customers Know Their Broadband Usage Figures?

22 September, 2009 22:08:00 NewsreadeR

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Ever since Sky Broadband launched in 2006, customers on any of Sky's packages have never had an official measurement of their broadband usage.

We have received a PM off one of our members, letting us know that Sky are about to let their broadband customers track their broadband usage on MySky. Although this is unconfirmed, it is from a known, credible staffer.

Unconfirmed by PM

Sky are to launch a tool on MySky where you can see how much bandwidth you have used in the last month. Well from what we've seen this is due to start on an as yet unspecified date in October and roll-out to everyone by Christmas.

There was also further clarification of the process when people go over their usage allowance. The customer will receive an email notification, advising them to consider upgrading. If it happens again within 6 months then they will get another email and the system will auto-upgrade them to the next tier.

They have stated that they will not slow people down or charge them extra for the bandwidth when they do go over. I guess this is the end of the line for those people downloading unlimited amounts on broadband base.

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Comments (22 posted):

Koala5 on 22 September, 2009 23:39:27

If true that fits in every nicely with the reduction in download limit on the mid package to 10gb and increase in prices unless you take there phone service. So if people dont voluntarily upgrade to max then auto upgrade them if they exceed our new lower limit! As time goe's on I can see less and less reason to stay with Sky, especially topped by there appauling customer service.
I guess next they will have a higher price band for people who keep there phone line rental with BT.

Barry Kirk on 24 September, 2009 09:53:23

It is long overdue, how can I regulate my usage if I don't know my usage? I don't want to pay unlimited price when everyday usage is usually sufficient.

M J Wilcox on 24 September, 2009 23:10:46

I'm still not happy about the 40GB limit being cut to 10GB limit for the mid broadband...this is wrong! and I have told this to Sky who I feel do not acknowledge or listen to customers problems. I have also noticed a small increase in speed but not near the 8mb quoted as a better service. I welcome the usage monitor but I have also seen an increase in data downloads from video streaming, ads, flash etc which I have no control over when visiting websites. I'd be happy with slower speeds (which was good before) and more usage rather than unlimited. Come on Sky listen to what customers want and stop putting prices up for stuff we do not want. (Sorry, I'm talking to a brick wall again)

obagama on 26 September, 2009 14:03:45

I have recieved one of these letters. What i don't get is that if they would automatically move me from my everyday package to the mid range for free or be charging me.

If they do charge me then office of fair trading is getting told since I was just 3 month into my all three package before they decided to shift everything round.

Does anyone know if after you've recieved warnings twice and you get auto upgraded would sky charge you a different rate.

cheers

obagama on 26 September, 2009 14:06:03

J Cude on 26 September, 2009 21:20:51

Received an email today advising about limit changes. No problem with that in real terms but in reality how long will it take to get anywhere near the 8meg speed quoted? Prices should be relected in actual speed obtained by each customer. That will then prompt proper investment instead of a wish list as advertised.

J Cude on 26 September, 2009 21:23:03

NOONE on 04 October, 2009 22:00:32

Sky dont care if customers on base, everyday or unlimited go over their usage limit, they dont cap or charge you

J Cude on 05 October, 2009 10:59:06

Fee's should be based on actual broadband speed received and not promised/wish list/incorrect advertsiment. But in the end all they want us to do is pay pay pay!

Mr Nobody on 09 December, 2009 10:34:05

Unfortunately sky's T&C's Now state that they will increase your price if you breach the usage limit twice in 6 months, Which was OK on 40 GB but not so ok on 10 GB. They also state a price increase but not how much. In relation to speeds have a look here:
http://www.kitz.co.uk/adsl/adslchecker.php that link will show you exactly what estimated speed your line should get

Steve Bowers on 02 January, 2010 17:27:38

Boy, the guys at Virgin must be rubbing their hands in glee....I think there will be a few disenchanted Sky Subscribers changing sides if they start auto upgrading. Not only are the speeds not what they claim but download usage varies...some months you don't use a lot and other months you go over the limit. Should be based on a 3-6 month average.

sunset on 05 January, 2010 14:57:20

Sky has upgraded me from base to the 10MB because I have gone over the 2GB limit twice. I haven't changed how I use my computer and its all password protected but have gone from 1.6GB usage in November to 6.5GB in December. I was at 70% usage 8 days into my 'Jan 2010' billing period, 2 days before Xmas. They can't tell me what I used before November as they don't have those stats (!) but it was obviously always well under the 2GB limit. Crazy.

Julie on 22 January, 2010 18:20:01

Sunset 5 January 2010: my story is exactly the same as yours. What's going on?! They wouldn't even entertain the idea that their info could be wrong! Having looked at many forums, it would appear there are a lot of us in this situation recently. Good way for Sky to get some more money eh?! What can we do?

Pat on 27 January, 2010 12:45:11

Sine there new rates and according to there tool my usage has also gone up 7.72 gig in only a few days. This is ridiculus called them up to say the tool is wrong which they refused to belive.

Alison on 04 February, 2010 22:03:45

This is exactly the same for me. Before October i wasn't even using 1GB and now i've 70% used my 2GB usage in less than 8 days. What is happening? I queried this with Sky too and the customer service adviser was also shocked and suggested i faxed or wrote to the complaints department.

justin on 04 February, 2010 23:05:08

Sounds like someone from sky should comment and let everyone know whats going on. seems to be a common issue. Please let us know what the fault is.

Lee on 06 February, 2010 07:55:10

Its kind of reassuring to hear that others are experiencing the same problem as me. Accordiing to the usage tool I was hitting 1.5GB+ a day. I queried this wis CS and all they say is "we can confirm you have used this much... blah blah blah"
I figured maybe someopne had cracked my wireless key so I though id test it. the other night I made a note (took a screenshot) of the usage meter and then I switched the router off overnight. Switched it on in the morning and in the 2 mins it took the router to boot up i alledgedly download 2.4GB of data. Call me a fool but thats damn fast!!!
I has gone back to CS with this and have yet to receive a response - been waiting 3 days now.

Patrick on 22 February, 2010 17:44:44

Sunset - that is almost identical to me - I couldn't have used the amount they said (3/4 of my monthly usuage in 8 days) when I was out of the country skiing - this is the most rediculous phishing exercise yet. I could be on my way to virgin very soon.

BAL on 12 March, 2010 18:03:51

Sky has upgraded me from 10MB to the 20MB because I have gone over the limit twice. I haven't changed how I use my computer. I have been informed that i increased from 10.MB (since a number of years) to 30.26 in November and 23.16 in December. My circumstances/usage has not changed - my friends were horrified at 30.26 usage...INCREDIBLE.....Can anyone let me know if applications saved onto IPOD are in continuous use whilst the IPOD is switched on????

susan w on 29 March, 2010 10:19:10

I had the 2gb limit for free never went over it but since December apparantly been using over 12gb dont know how though. They have upgraded me to the 10gb and my new allowance stated midnight on the friday and by saturday am i had used over 2gb??? i phoned them several times but they dont know how i used that much so i am at 60% of my usage now with 21 days to go. If i go over this time and the next month (which looks very obvious) they will put me up to the next package 20gb and i suppose i will go over that (dont know how though)? So what happens when i go over that limit does it just stop or do i get charged for something they dont have, waste of time wont be renewing my contract again.

andrew on 12 April, 2010 21:24:58

Theyve done it to us twice now. they send us the 70% eml then a few days later the auto upgrade. Weve gone from base to unlimited in 6 months. Thing is we use the internet so little we know we havnt exceeded the limits.On one occassion between the 70% warning and the auto upgrade we hadnt even used the internet. Ask sky and they cant tell you why that is. Staff know but its a ploy to squeeze more out of users but theyre not allowed to say. Its a scam. It needs looking into by trading standards.

childs on 24 August, 2010 09:38:24