Sky+HD Guide Rolls Out
As promised, Sky have now begun the roll out of the new Sky+HD Guide to the first group of Thomson STB's
The Sky+HD Team have just posted this update on our forums.
As many of you have now seen, we have begun the roll out of the new Sky+HD Guide. We’ve been encouraged by the initial reaction so far and want to ensure that we continue to roll out the new guide in a way which ensures as smooth a transition as possible for all of our Sky+HD customers. We also want to help clarify any major areas of interest and from the comments we’ve read so far, it’s clear that many of you are interested in understanding both why certain boxes have received the guide first and over what time frame the rollout will take place.
The first group that received the new guide yesterday was selected on the basis that they were part of a distinct batch of boxes that were both relatively small in number and self-contained. We purposely chose to roll-out to this small and controlled batch of boxes first so that we could ensure both our customer communications and internal processes are fully operational and working as planned, prior to a wider roll-out.
We will be taking feedback from customers over the next few weeks and when we can confirm that everything is proceeding to plan, we will then continue a phased roll-out over the coming months, prioritising our most long standing HD customers first. All customers will receive the new Sky+ HD Guide user pack in the mail just prior to their receiving the new guide, and we will continue to enhance our online site to make sure you can get the most out of all the new functionality.
Thank you for your patience, and we hope you enjoy your new Sky+ HD Guide.
We have setup a dedicated forum thread for you to see if there are any issues, or workarounds, or even just to ask some questions.