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Sky Email Broken Again

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Over the last 24 hours or so, Sky customers have had an issue with retrieving their email

Update: 27/02/09

Sky have sent us this update:

Some Sky Email users were unable to collect their incoming email using POP3 desktop software (e.g. Outlook) yesterday. This issue was resolved late last night. We sincerely apologise for any inconvenience caused.

 

Update: 27/02/09 00:25

Members are now reporting that this issue has been resolved.

We have seen a marked increase in visitors over the last 24 hours or so with issues being reported of people been unable to use POP3 for their Sky Email accounts. Sky advises that customers use their webmail for now.

Just like the previous issues a couple of weeks ago, it would appear that our temporary fix is helping those with difficulties.

Again we have put together a few tips to help you get back up and running, until this issue is sorted out.

If you are using an Email Client, ie Outlook, Outlook Express, etc Try the following:

Use Google's domain instead of Sky's and it should then work for you.


eg. in your email client, change pop.tools.sky.com to pop.googlemail.com

This is not an official fix, just one that seems to work. Please remember to revert back to your original settings once normal Sky Email service is resumed.

Sky's website contains the following statement:

Some customers are reporting problems with their desktop software when collecting their email by POP3. Engineers are investigating the situation. Meanwhile affected customers can access their Sky Email via webmail by signing in at www.sky.com We apologise for the inconvenience.

http://www.sky.com/portal/site/skyco...icleId=2428910

If you need any further help or advice, feel free to post in our forums.

 

Comments (6 posted):

rogermarsden on 26 February, 2009 19:49:08
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Thank you works a treat fixed my email straight away.
Regards
Roger
Cliftonville on 26 February, 2009 20:25:22
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The google fix worked immediately. Thank you.
. hammer on 26 February, 2009 21:04:49
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Same here - I lost my mail connection yesterday. Googled the error code and found this site. The fix got me up and running immediately - thank you! I suspect I'll be spending many hours scouring these pages for useful tips!
bugman293371 on 26 February, 2009 21:17:15
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Also worked for me, but I am now downloading 16 months worth of emails!!
andimacdonald on 27 February, 2009 21:48:05
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didnt work for me even thought i tried and checked and double checked the settings
graham adams on 08 June, 2009 13:46:43
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cant access webmail is there a problem with sky server error 500

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