Sky User: Sky Connect Broadband - Are you being slowed down?

Sky Connect Broadband - Are you being slowed down?
================================================================================
NewsreadeR on 07 January, 2009 19:58:00
 
From what we can ascertain, it is those customers on Sky's Connect package - The
one at £17 per month.
We would like to try and find out the severity etc and so if you are  being
throttled / traffic managed, feel free to let us know in this  thread. It would
be handy if you could give any extra details, like for  example:
*Broadband package: Sky Connect	*Normal Speed: 7mb (what you would normally
expect)	*Current throttled speed: 5mb (Use our broadband speedtester to
check)	*Average usage per day: A little / A lot / Hammer my connection *	*What
does this throttling affect? Browsing / Gaming / Torrents / Or other *
*Please delete or amend as necessary.
If you wish to ask anything, please use this thread, so that we can keep all the
information in one place.
For an explanation of the policy for throttling, the Sky Broadband Terms and
Conditions state:
SKY BROADBAND CONNECT TRAFFIC MANAGEMENT POLICY
In addition to the monthly Usage Cap, this Traffic Management Policy applies to
you if you take Sky Broadband Connect.
Excessive use during peak time
We will monitor your Sky Broadband usage during peak times from 5pm to 12am each
day. This is when the majority of customers use the network and when speeds
could be affected by the excessive usage of a minority. If we consider that your
usage is excessive during peak times we may slow down your connection for the
rest of the day so that it has less affect on others. Only a very small number
of customers will be affected by this (less than 2%). If you are affected, we
will only slow down the speed you can get during peak times for applications
which use a lot of bandwidth (for example, streaming, peer-to-peer and
newsgroups) and which have a negative affect on other customers. You will still
be able to use Sky Broadband to do other things normally such as browsing,
email, instant messaging and VOIP. There are no restrictions in place outside of
peak times.
Traffic management of our Network
To ensure we provide a sustainable quality broadband service to our customers,
we continuously monitor and efficiently manage the Sky Network as a whole. To do
this, during peak times (from 5pm to 12am each day), we may slow down the speed
that all Sky Broadband Connect customers can get on certain applications which
we consider use up a lot of bandwidth (for example peer-to-peer and newsgroups)
and which have a negative affect on other customers There are no restrictions in
place for applications such as browsing, email, streaming, instant messaging and
VOIP during peak times. We do not put restrictions on our network outside of
peak times.