Sky Connect Broadband - Are you being slowed down?
Over the last few days, there has been a marked increase in posts about being throttled or slowed down after 5pm until Midnight.
From what we can ascertain, it is those customers on Sky's Connect package - The one at £17 per month.
We would like to try and find out the severity etc and so if you are being throttled / traffic managed, feel free to let us know in this thread. It would be handy if you could give any extra details, like for example:
- Broadband package: Sky Connect
- Normal Speed: 7mb (what you would normally expect)
- Current throttled speed: 5mb (Use our broadband speedtester to check)
- Average usage per day: A little / A lot / Hammer my connection *
- What does this throttling affect? Browsing / Gaming / Torrents / Or other *
If you wish to ask anything, please use this thread, so that we can keep all the information in one place.
For an explanation of the policy for throttling, the Sky Broadband Terms and Conditions state:
SKY BROADBAND CONNECT TRAFFIC MANAGEMENT POLICY
In addition to the monthly Usage Cap, this Traffic Management Policy applies to you if you take Sky Broadband Connect.
Excessive use during peak time
We will monitor your Sky Broadband usage during peak times from 5pm to 12am each day. This is when the majority of customers use the network and when speeds could be affected by the excessive usage of a minority. If we consider that your usage is excessive during peak times we may slow down your connection for the rest of the day so that it has less affect on others. Only a very small number of customers will be affected by this (less than 2%). If you are affected, we will only slow down the speed you can get during peak times for applications which use a lot of bandwidth (for example, streaming, peer-to-peer and newsgroups) and which have a negative affect on other customers. You will still be able to use Sky Broadband to do other things normally such as browsing, email, instant messaging and VOIP. There are no restrictions in place outside of peak times.
Traffic management of our Network
To ensure we provide a sustainable quality broadband service to our customers, we continuously monitor and efficiently manage the Sky Network as a whole. To do this, during peak times (from 5pm to 12am each day), we may slow down the speed that all Sky Broadband Connect customers can get on certain applications which we consider use up a lot of bandwidth (for example peer-to-peer and newsgroups) and which have a negative affect on other customers There are no restrictions in place for applications such as browsing, email, streaming, instant messaging and VOIP during peak times. We do not put restrictions on our network outside of peak times.