How to Contact Sky

Dear Sir,

I received a letter on Sat.3/5/09 and was surprised to read that I have chosen to upgrade my Sky TV to Sky+!!!! I have had Sky + for a time - so I telephoned and had the visit (6/5/09) cancelled.

However, I am now concerned that someone had been able to phone and add this to MY account. Surely whoever did this MUST have had to complete the personal questions (which I had to) to made this order.

I am really, really concerned at this, due to the ongoing fraud which seems to be prevalent at the moment. I was seriously thinking about adding broadband, telephone calls to my Sky account - this is the reason why I am so concerned.
Ruth Masters

Used e-mail to register a fault on DIGI BOX.
Was informed I needed a new box, no dialogue.
Rang help line with same problem, received an excellent response and fault sorted in 2 mins.
Resuts e-mail = rubbish
telephone = 1st class service.

To Whom it may concern,
I have recently been in the process of setting up a business. Last night i was watching sky sports news and a storey for Burnley town fc was on the headlines. It happened to have my product i was wondering if there was any way i can get a copy of this headline.

Kind regards, Glenn

I cannot receive messages on voice mail 1571 on Sky Talk. I have been in touch with a lady by the name of Danielle DGE 26. She also gave me a reference number 1139520. and said that I would be hearing from Sky within 48 hrs. That was on June 7th 2009. I did not hear anything so I phoned again on June 14th and spoke to a lady by the name of Lyn. Both these ladies tried to get my voicemail to operate but failed. Please can someone help me to get it to work as when anyone tries to send me a message (Which they can do) it is not returned to me. I have to have treatment from the hospital and they usually send messages to me to assist me but yet again I cannot receive them. My phone number is (removed for privacy reasons) and my account number is (removed for privacy reasons). Please please can you help me
regards
Jack Clarke

Jack

No one from Sky would answer this, try one of the numbers above. Good luck!

Can someone please advise me why the Sky mail system is operating so unbelievably slow. It has been like it for some while now and is making the use of sky mail too frustrating to use.

Can it be rectified please, give your servers a good kicking or something.

regards

Geoff

Some days ago we ordered Sky+ & multiroom and this was installed.
LAst week we received a letter from Sky saying that we have also subscribed to Sky HD. Whilst we ordered the above over the phone, at no point did we agree to Sky HD subs.
Please can you cancel this and amend our subs.

re a control to a sky digibox. would you like it sent to yourselves, or binned please.

I keep on losing my internet connection. When I try the technical help line I get through to some one that can hardly speak english so we can't understand each other. I'm told there's nothing wrong (I think!). The lady disconnects me and I still don't have an internet connection. I try another number and I'm told they will transfer me and the line eventually goes dead, and I still have no internet connection. This morning at 0900, no internet, this afternoon at 1400 I have an internet connection. I'm wasting my money paying for an internet connection which works very infrequently. Sky has my telephone number, please telephone me with REAL help.

i am meant to be getting sky plus on the 12th of august i have not received my sky card.Can you confirm that i will receive it on that date.

We have a new Sky+ box that was fitted without a card and still worked. When the new card came we put it in and although it is still working, a message telling us to insert the card keeps appearing. What can we do?

DO NOT use this service ever. I signed up for the SkyPlayer on my friend's laptop. At the time, there is nothing to say "Please note that minimum specs to use this are"... because it uses Microsoft Silverlight - this will only run on certain CPUs (processors). I contacted this bunch of clowns to ask for refund as my computer cannot run this, and they basically told me it is in the small print - money down the drain. Remember who is the head of this outfit and consider VERY carefully before you give them any money.

To the head of sky customer relations team,
I had a sky package installed on the 22nd july 2009 this included sky broad band. The speed of this for 99% of the time has been below 300kbps tonight it is 48 kbps,This is not usable as your own engineer has stated, I am not going to go into detail about the many calls I have had with your" help" team, I have spent hours on the telephone, I have in the last few weeks followed instructions from your team trying everthing they have sugested, including moving my entire desktop pc into the entrance hall where the main BT box is, disconecting all other telephones and the burglar alarm! this made no difference what so ever. I was then told the problem was with the BT line constantly disconecting and conecting slowing the signal down,I was told this would be rectified in the next 48 hrs,and given a reference No "1208390" and told when calling again quote this number.
The following day the signal went up to 1.1 to 1.4 meg this was the fastest it had been by along way! however it was very short lived,the next day,Sunday it was down to 250/300 kbps, I have called many times since, Have been given another reference number "1248505" put on hold more times than I care to remember, I called mid last week and the chap tried many times to put me through to your solutions team but said they were very busy,I agreed with the only option he could offer me, that was for some one to ring me back within 72 hours! and I think he gave me a new reference no........I gave two telephone numbers 01673858128 & 07831728743 NO ONE CALLED!.
I made the last call tonight, I stated the reference numbers I had been given so as not to have to explain my/your problem, after a few moments she said " sorry sir these have been cleared! I ask why she said because there was no contact between the 31st and the 4th of sept! I ask what did this mean, She said it must have been sorted.
I ask the lady for a telephone number so I could speak to someone in high authority, she gave me 01506 484 334 and an e.mail address,............
It didn't work,.... the number she gave me was wrong!
I rang back the help line yet again and was told, there isn't a telephone number for you to speak to anyone, the number you was given was a fax No the second lady did correct the e.mail adress so here we are.

On "sky .com" site I filled in your complaints form the other day and I see I have been E.mailed a check list to fill out of things to go over again,, I am not prepared to waste any more time going over the same ground!

For your imformation I know of three people in this village with bb, speeds 3mb,3.5mb, & 5.5mb .
So it is possible to fix it.

Could you please telephone me urgently, on, 01673858128 or 07831728743

P.M.Ingall,

Peter could you help with Sky Customer Relations contact numbers or emails?

why do you keep ringing me from your 00800 number to update my warranty on equipment that is only 6 weeks old.you ring me every day at least twice and so i refuse to answer. this info has alreadt been given to a member of your staff.

sky rang me with a deal, sky sports package, half price at £9. then i got fleeced £40 and thats just on the sports package, daylight robbery. so if sky rings you with a deal tell them to beat it! you ring them when you want an upgrade.

my planner seems frozen. It does not work. I can not get to the programmes I have recorded.I have tried numerous Sky tel. phone numbers for help with no success.Who can I turn to for help, please!

How do I contact Sky to let them know my new sky box card has not yet arrived in the post and I have therefore lost certain channels?

Dear friends,

Where I am living do not have Sky Service covered. One day, while launching Tv menu from Sky in my Parents' in-law house, discovered & experienced that you have a brilliant channel called Sky TV 835 - I think that channel is very useful & helpful for spreading the positive news, very attractive for the critical times like Global Warning and could bring the people back to their nature beings and be kind to the other beings such as animals and so on... But there is not many people knows about this channel, I'm wondering that if you can spend few seconds to inform to the media that you are offering a channel for free if they are sign up with Sky so they can have a chance to update a good & positive news 24/7 like what you have been doing an Ads for Sky 1, Sky 2, Sky News,...

Thank you very much for bring an amazing service to the media and hopefully you will spend a little time to consider about my opinion.

Looking forward to hearing from you.
Best Regards,
D.Keogh

I am a little confused as to why sky appears to treat existing customers so badly. I am in the process of making enquiries to upgrade my sky box to sky box+ and I find that the upgrade will cost £149 unless I subscibe to a multi room package. Some competitors offer this service free of charge and unless I am mistaken this also applies to new sky customers so, being with sky since 2003 I feel most dissappointed with the response from them. Could someone please give me a good reason why I should not pass my custom to one of skys' competitors.

Terry, around this time of year places like currys have offers of sky+/sky+hd when you by a tv you get it for something between £30-£60 (inc box and install).

But we found out you can go into the store and get the offer without getting a TV.

We done this 2 years ago when Sky wanted £199 for the box plus install. Went into currys/dixons and asked them they said you dont need to buy the TV they can put it through for us and it only cos £59.

You should try currys/dixons if they have postsers offering sky cheap when ou by a tv ask if you can get the offer without the TV.

Can anybody help me with using the email section for the complaints department. It continuously tells me to enter a valis phone.mobile number and description I am doing all of these but it wont let me submit. I am in R O I not UK. Thank you

My position is that I signed up to a Sky package including TV, telephone and broadband through your online sales. We had just moved into a new house and therefore had a new BT line installed with the Everyday Broadband to be connected thereafter. When I applied for the package the online system allowed me to go through all the pages confirming what it was I was after including the Everyday Broadband part of the deal. This was based on the postcode identity that I inputted at the beginning of the process. I have to say that one of the main reasons why we signed up for this deal was the Everyday Broadband offer as part of the package and its competitive price, taking Everyday Broadband out of the equation the whole package becomes less attractive. The BT engineer came on 3 Nov and the line was declared activated on 4 Nov. During this time I telephoned several times [as requested] to say that the line had been connected, each time I was told to call back as the line was not showing as being active to allow the Everyday Broadband to be initiated. On 5 Nov I telephoned again and was told for the first time that it was not possible for me to get Everyday Broadband and that I should have Broadband Connect instead, at an additional cost of £10 per month [reduced from £17.50 pm], but at a net additional cost of £5 per month over and above the original package for which I had contracted for. I was on the telephone to you for at least 50 mins and was passed around several operators at what seemed like random, each of them passing me on to someone else who could not answer or deal with my problem. The level of customer service was shocking to say the least. I was told that there was no one who could talk to me in your Customer Relations Dept, that effectively I could not be put through to that department. That any complaint has to go through email. This is outrageous and a deriding way to treat your customers. I am in a position therefore that I have no broadband and that the process of receiving it is being delayed. I say that I entered into a contract with Sky to provide me with Everyday Broadband as part of a whole package, the fact that your online system allowed me to go through the process and pay for it is testimony of that. I have been told that a lesser quality broadband is available to me but that I must pay £5pm more for it. That cannot be right. I wish you to provide me with broadband connect at the cost that I initially contracted with you to provide. I believe that this is only reasonable.

ps. your online complaints form doesn't work.

I HAVE HAD A SKY+ BOX FOR THIRTEEN MONTHS, AND IN THAT TIME I HAVE HAD NOTHING BUT TROUBLE. IT HAS NOW FROZEN AGAIN ,I TRIED TO PHONE SKY TODAY AND TWICE WAS KEPT ON HOLD FOR VER 10 MINUTES EACH TIME.I THINK ITS TIME FOR ME TO CANCEL AND HAVE A REFUND

Just like to say what a pile of rubbish sky has been this christmas 2009, what's happened to the football, oh no you have to pay extra it's on espn, what a ripp off, I think you pay enough, think I will be cancelling mine very shortly.

Hello. I am writing to tell you that my sky card is missing. it has been 7 months now ( may 2009 ). My child passed away in a car accident in may 2009 and alot of people came over around our house, During this cause somebody took our Sky Viewing card. This sky card had alot of channels, but now they do not work (only the free channels work). I am asking polity for you to do something about this, or post the card. I would like to hear from you speedly. Thank you
contact number:07543 removed

AM WRITING TO INFORM YOU THAT I WILL DISCONTINUE MY SERVICE WITH SKY AT THE END OF THIS MONTH (JANUARY 2010).
THANKS

Like many others I have been trying to resolve a broadband issue since last November only went live on October, Sky seem unable to speak to their customers hide behind "write to Customer Relations" despite many phone calls broadband in evenings and weekends not much better than dialup. Might try getting someone like Dom from One Show to get on the case. Anyone found a phone number for Customer Relations that works?

I had a someone who i though was a friend staying at my house as a favour,

I was broke and my sky Was cut off. I wasnt bothered as i had freeview. to last me through the hard times.

I went away on Holiday for a while and my lodger called me and asked me if it was ok to pay my sky bill, as he wanted to watch a footbal game. I allowed him to pay it and told him where my sky documents were, as i trusted him

I came home and found that, he had been doing stuff with my address and stuff and even tried to steel one of my family's drivers licences.

I recently bought a new HD. I tried to call sky to reactivate my account and they are refusing to speak to me about my account and advised that they would contact me. they told me to contact them through thier website and they just emailed me back, advising me that they cant speak to me about my accout until further notice...its been a month and i want my sky. I think that guy tried to pay my bill with a dodgy card or sumthin

what can i do?

I am no 'computer wizard' and find it virtually impossible to cancel a sky account on the net. They really make it extremely hard... Perhaps impossible for folk like myself.
They accept new accounts on the telephone, but, no calcelations.
Their behaviour is exactly the same as a 'shady company' would operate.

Is it just me or is it impossible to contact Sky other than calling the many numbers they have. My land line has stopped working - how the hell do I contact them??? Any help would be greatly appreciated - I am going insane. When I registered with sky i managed to find an online person to talk to, now I cant find it??? Have they stopped it?

I have to say that one of the main reasons why we signed up for this deal was the Everyday Broadband offer as part of the package and its competitive price, taking Everyday Broadband out of the equation the whole package becomes less attractive.

I experience extreme loss of speed during the evening. its like watching paint dry. Tech support tell me there is nothing they can do as BT cap all their lines in the evening. I find this difficult to believe as I have just changed from BT broadband and experienced no such problems with thier service. Are Sky customers discriminated against even though we pay (indirectly) for a decent Bt line. I regret changing from BT and would advise anyone thinking of getting Sky broadband to THINK AGAIN! I will cancel Sky at the first chance I get. When I signed up to sky I was assured that my service would not change.....Yeah right!

My god sky is unbelieveable! I signed up for HD and it was the worst thing I have ever done, you are bombarded with offers that only cost a bit extra (£8 for half price movies) then they debit whatever amount they wish stating things like the discount hasnt been applied or charged a month in front the upshot is anything they tell you is so convoluted you cant understand what you haveor havent paid for. I am cancelling my entire contract with them as soon as the 12 months is up and will never use sky again, very disappointing service has anyone else experienced similar problems???

I was referred to sky by a friend and was to receive my free vouchers my friend received hers within 2 weeks and 3 months later i am still waiting and have phoned them but they keep saying i have to pay another month before receiving them so if you are going to get referred by a friend i would think again as you get nothing in the process i will be cancelling sky when my contract is up

I'm a big fan of SKY and have had the system installed (in one form or another)for many years now.

I currently subscribe to the full HD package paying SKY in excess of £50 per month for the privilege.

A lot of the people I work with also have SKY however I've now discovered that most of these people cheat and get a better service that I do by Internet card sharing and using something called a Dreambox?

Every month I pay SKY money that I could always find a better use for. As a result I am truly disappointed that they allow this sort of thing to happen.

I wouldn’t mind so much if it was just the one or two people here that choose to cheat. However from what I can gather those that are properly entitled to use SKY are seriously are in the minority.

What makes matters worse is I am constantly being reminded just what a MUG I'm being for choosing not to cheat. So much so in fact that I'm now beginning to see their point

As a result I am now giving serious consideration to saving my money altogether and stopping SKY completely.

If enough people did this then there wouldn't be a system available for those that want to cheat.

my sky-broadband, Yes, soming we pay we never get. why sky keep taking our money?

In the past few days (3 calls today) I have had about 5 more calls from Sky TV asking if I wish to take out a warranty on my Sky+ box which is only a year old. I would be grateful if you could put a stop to these calls. I have said that I am not interested - even when they put pressure on me to take out a warranty.

I work in IT. Many people are reporting to me a problem with their broadband after ligtening storm on the 20th August. In Clydach, Swansea. Exchange (SWCJW). Not just SKY, but BT and Talk Talk too. Some users unaffected. No one at technical support will acknowledge the problem at the exchange, and people are being looped through the standard technical support over and over again. please look into this. There are many confused and upset customers here!

since installing sky+ I cannot play vhs downstairs. also I had a tv upstairs, when you installed a new wire, but I get no signal upstairs. is this normal. the dvd player works, but roof aerial does not work downstairs. what is wrong???

i am still waiting on my engineer to come and install my tv as i was ment to be getting my hd tv box today on the 25.8.10 but no 1 has apeared im a first time new customer and if this is how you treat your new customers then you can forget it please e mail me and let me know whats hapnin

Iam sick of turning on my sky box when there is bad whether and not getting proper signals i am completely sick of it there should be some way of this not happening all the time.

i cant get through the employees who answer the phone they don send me bills asi asked for they charge take money out of my account wiyhout teling me i get charged from bank for money not being in i am very upset about sky service

My sky plus box registers failed recording due to full disc space but there is at least 50% still free. I have tried system rebuild but no use. Can any body help please

why does your record a program by email to 61759 not work. i have recently tried several times while away and although i enter the exact requirements as instructed it always replied could not find your program!

## Sky Please Read ##

There is a website apps.pk and they are sharing Sky cards and charging for it.

They have nothing to do with Sky and I presume you would want to be notified?

I can'not get through to my email

the name on the sky account active in my household is in my mothers name, we have sky tv, calls and broadband, now the router that sky have sent out to us, is absolute rubbish! i have tried on numerous occasions to configure my belkin router of wich i bought 2 weeks before we changed over to sky, wich also cost me over £100, this router has now been renderred useless, i have been told that it is possible to change the settings on the router to run with sky broadband however i need the username and password for the current router to enter into the other one for it to work, my mother contacted sky to request these to no avail, we where told that we cannot change the settings on the router (which we have no intentions of doing) and that entering these details into another router will not solve the problem, so i ask, why is it that this joke of a service provider send out useless equipment to a high usage household? we are running 3 computers, a 4 games consoles, i done a speed test with only 1 computer running (which was the one i was using) at 4am when i get the best speeds, of which i found i was only getting a download speed of 880kbps, however we are paying for im sure us 8mb, it is a pathetic excuse for a provider that we have to use thier own pathetic equipment to get a less than average service, it makes me question the motive behind changing providers and i will certainly be changing providers aswell, i think its disgusting.

Please get in touch with me via Email! I cannot get through to ANYONE using the 08442 Number as I recieve the same automatic options regardless of which number I call. The automatic selection service DOES NOT WORK! Thankyou

i would like to know what my smtp details? for outlook

could you please send me an email adress asi would like to sort out my billing, I have phoned but i have been told to contact you by e mail please help.

Can sky please issue proper landline numbers instea of the stupid 0844 numbers. My landline and broadband have been down since Thursday last week I had to phone from my mobile to report this and have to keep phoning for updates again from my mobile this is costing me a small fortune every time I have to phone.
Love the fact that you state 0844 are free from you sky talk line but this isn't helpful when your sky talk like isn't working.
Get with it sky and issue proper numbers for instances like this!!!

Great sales team from Sky, sold me hd upgrade and line rental switch and unlimited talk from BT...now since one week, no landline or Dial tone, after formal registration and several calls, no resolution!!! sky please call me and fix this problem, we are still paying for a service!

i have been trying to upgrade my sky from sky tv to broadband and phone line since before Christmas when the offer for 2 months free movies was on aswell as the package however i was told that i would have to pay £39 to have the phone line changed over but my neighbour who was on the same talk talk package as me got all this done for free , after numerous phone calls which i was told that i would get a phone call back to resolve this issue (which i never got)so now it's Febuary i thought id try again but yet again have been let down ...!!!!!!!!!!!! NOT IMPRESSED AND SERIOUSLY THINKING ABOUT CANCELLING MY SKY TV!!!

I would like to know when you are goin to sack Steve and Eddie because they don't know anything about rugby they need a rule book on the game I've been a customer an watched sky sports for years now an am sick of them talking rubbish every week they need to go Ian a saints fan I've watched giants an wolves an they don't have a clue what there watching or talking about get them useless idiots out

Get them clowns off who are ruining golf coverage by conducting lessons during good American golf coverage. We pay for to view golf tournaments not this nonsense. Your presenters should not try and be commentators either they are so out of their depth when they turn down or off the great US teams and for their own gratification try to do be something they are not.They are so boring that I and others are thinking about leaving Sky altogether.

***************
THIS WEBSITE IS NOT RUN BY SKY.

DO NOT USE 'POST A COMMENT' TO TRY AND REACH SKY.

USE ONE OF THE NUMBERS ABOVE OR GO TO SKY.COM

***************

I am disgusted of being lead on and lied to by your support team.

what is the number to talk to sky about money owed to them, i used to have sky and couldnt pay the bill for health reasons and now i cant get credit and was wondering who i need to talk to, to rectify this. Victor Justin George.

***************

THIS WEBSITE IS NOT RUN BY SKY.

DO NOT USE 'POST A COMMENT' TO TRY AND REACH SKY.

USE ONE OF THE NUMBERS ABOVE OR GO TO SKY.COM

***************

I am loving the sound mix on the rugby match between St Helens and Wigan this afternoon - the sound of the crowd is masking the commentators - can't you do this permanently please, it's great.

Sky have made a crazy maze to stop you getting their faults rectified and then tell you your in a contract for 12 mths no way take me court promised me tv telephone and broadband got tv and then they tell me you have not ordered the rest what poo i already have virgin why run two systems

I ordered sky phone and broadband 5 weeks ago and it's still not up and running. Fed up I am cancelling.

My wife and I shortly shall be emigrating from the Republic of Ireland and going to live in Northern Ireland.
We both have Samsung smartphones with O2 in Ireland which we obviously will be bringing with us. Thus we would only need a new SIM card for each phone.
Is there a monthly package which encompasses the following:
approx 100/150 minutes of inclusive call time (within UK)
50 texts (within UK)
calls to numbers (including mobiles) in the Republic of Ireland (to be included in the inclusive minutes)
up to 100 texts to mobile numbers in the Republic of Ireland (to be included in the
inclusive texts)?
No calls to any other countries would need to be included.
We shall also be needing to have a fast broadband connection, TV and landline – if you can provide all of this in 1 package, we shall look at what you offer.

Sky is a scammer when i subscribed to sky for new hd box they told me differnt price for tv telephone and broadband but charging me allot every month no good sky very expensive dont have sky your bills come very high makesure what they say before accepting with them

I want to cancel sky how

I have called sky several times but have been left on hold for over 20 minutes so I ended up having to hang up each time as I am being charged for each of these calls. All I want to do is cancel my multiroom as it is no longer being used and I am being charged for it. Can somebody please ring me asap as I am getting very annoyed about this.

Good evening,
Thank you for allowing me to give some feed back from my encounter with one of your employees yesterday over the phone.
First of all I want to bring to your attention that I had to ring three times to get through and first time I was told that my phone call will be answered in under 5 minutes. I waited 17 minutes and 55 seconds and I was disconnected. Second time was the same, waited for around 20 minutes and been disconnected again. The third time I was told that the waiting time was around 20 minutes but Amanda came in just after around 15 minutes. Amanda was polite but at one stage she raised her voice which I didn't particular liked and I had told her. I was polite at all times even if my problem was not solved. My problem was that Sky was disconnected yesterday for being late paying only 2 days - actually not even 2 days as I was disconnected at midday. I've told Amanda that I had no means of paying until the 6th of November. Last payment I made (3-4 October) was made more that 10 days late and everything was OK and I remember clearly that I've asked that person I dealt with to change my payment date as I only get my cheque from work once a month at the beginning of the month. I asked that my date to be changed for 10 of every month but Amanda told me that she couldn't see any notes on my account (I wonder if now the date change was done). Also, I was trying to speak with a supervisor as I know that this is Sky policy, if an operator can't help you, they will put you through to their supervisor. Amanda had told me that all the supervisors were busy and I insisted to speak with one but Amanda had told me that they can't talk to me but one of them will give me a ring back in a few minutes. When I asked how many minutes I was told repeatedly that in few minutes until, eventually, Amanda has said: "Yes few minutes, maybe two minutes". Until now no one from Sky has contacted me and I really feel being let down by Sky. After all I am a very loyal customer as my history with your company goes as far as 1999 when I was living in UK.
Thank you!

My sky plus box wasn't working properly, took ages to come on in the morning anything up to 20mins and the plus function wasn't working yet we were still charged for that!! Anyway I rang sky and was on to them several times one call lasted more than 45 mis going through step by step how to fix the sky plus function and in the end I was told it was broken and had to get a new box so now I have a sky plus hd box and again the record function does not work but this time you can record if you are watching that channel but if you do record a programme the rest of the channels go blank until you turn the recording off, this is ridiculous, can somebody please contact me on how to fix this before I cancell my account

Have you plans of showing 'Christmas on Chestnut Street' on the Christmas channel this coming christmas please.
Many thanks Kevin

Hello I´m a german. In germany i
participate from sky germany.
My question is, is it possible to get
sky sport england in germany, because
I´m a great fan of premier league club
Newcastle United, and in germany i
cannot see all games. Please answer
soon.