Problems With Sky and Email
Following on from our earlier post about Skoogle Mail.
For those of you trying to reach Sky and Sky.com/tools it would appear that Sky have not properly thought their migration policy through, and their sites are now timing out.
Sky in their wisdom have decided to migrate 1.1 million email addresses to Google Mail, affectionately referred to on SkyUser as Skoogle Mail.
What they forgot to factor in is the possibility of 1 million or so customers, trying to find out the information required to get their email back up and running. As well as the possibility that said 1 million customers, might just click on the Sky.com/tools URL at more or less the same time.
All we can tell you from reports on the forum, that this is expected to have an impact up until Saturday of this week.
If our forum is slow responding or not loading, this is purely because of the loads on our server as people try to find out the relevant information. For which we apologise. The thing is, will Sky?
UPDATE: Some useful instructions from one of our forum posters:I had exactly the same prob. Changed over to Sky Tools e-mail server tonight, could login to portal but Outlook 2003 wouldn't work despite correct settings. However after numerous calls and surfing I found that if repeatedly asked for username and password you need to go to this link and follow the instructions and I'm pretty sure you will get it working. I'm working now!