Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Page 1 of 2 12 LastLast
    Results 1 to 10 of 12

    Lose Internet Connection when fone rings

    This is a discussion on Lose Internet Connection when fone rings within the Wireless / Adapters forums, part of the Sky Broadband help category; Hi everyone, hope you can help. Im a recent sky subscriber and have noticed a recurring problem. Every time some ...

    1. #1
      RyanCraggs's Avatar
      RyanCraggs is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Broadband Unlimited
      Router: D-Link DSL-2640S
      Sky TV: Sky+ HD
      Join Date
      Nov 2010
      Posts
      21
      Thanks
      1
      Thanked 0 Times in 0 Posts

      Lose Internet Connection when fone rings

      Hi everyone, hope you can help.
      Im a recent sky subscriber and have noticed a recurring problem. Every time some uses the fone or the fone rings in the house all the interent connections are disabled for 30 secs or so.

      Is there a way round this, like changing the channel on the router or something?


    2. Advertisement
    3. #2
      penrhyn's Avatar
      penrhyn is offline Sky User Member
      Exchange: Long Eaton
      Broadband ISP: Sky Max/Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky+ HD 1TB Box
      Join Date
      Oct 2006
      Location
      Derbyshire
      Posts
      1,186
      Thanks
      2
      Thanked 10 Times in 7 Posts

      Re: Lose Internet Connection when fone rings

      Have you fitted microfilators to all your fone sockets?

      Is your Dect base station near the router?


    4. #3
      RyanCraggs's Avatar
      RyanCraggs is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Broadband Unlimited
      Router: D-Link DSL-2640S
      Sky TV: Sky+ HD
      Join Date
      Nov 2010
      Posts
      21
      Thanks
      1
      Thanked 0 Times in 0 Posts

      Re: Lose Internet Connection when fone rings

      Quote Originally Posted by penrhyn View Post
      Have you fitted microfilators to all your fone sockets?

      Is your Dect base station near the router?
      Yeh we only have 1 socket and it has a microfilator with the phone and internet cables plugged into it.

      I dont know what u mean by Dect base station. Do u mean the PC the router was installed on?

    5. #4
      User05's Avatar
      User05 is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Fibre Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky+HD box
      Join Date
      Dec 2008
      Posts
      3,030
      Thanks
      0
      Thanked 171 Times in 164 Posts

      Re: Lose Internet Connection when fone rings

      Is Sky tv connected to the phone socket?
      Do you have a test socket? (i.e. the faceplate should have a horizontal split through the middle and the two screws located in the bottom half of the faceplate)
      Is the microfilter the first thing connected to the socket, or is there anything before it?
      Do you have any noise on the landline?

    6. #5
      RyanCraggs's Avatar
      RyanCraggs is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Broadband Unlimited
      Router: D-Link DSL-2640S
      Sky TV: Sky+ HD
      Join Date
      Nov 2010
      Posts
      21
      Thanks
      1
      Thanked 0 Times in 0 Posts

      Re: Lose Internet Connection when fone rings

      No sky tv isnt connected to the phone socket.

      Yes the microfilter is the first thing connected to the socket.

      What do u mean by noise? as in on the dial tone?

    7. #6
      penrhyn's Avatar
      penrhyn is offline Sky User Member
      Exchange: Long Eaton
      Broadband ISP: Sky Max/Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky+ HD 1TB Box
      Join Date
      Oct 2006
      Location
      Derbyshire
      Posts
      1,186
      Thanks
      2
      Thanked 10 Times in 7 Posts

      Re: Lose Internet Connection when fone rings

      Sorry by Dect, I was referring to a digital cordless phone basestation.


    8. #7
      fuzzy logic's Avatar
      fuzzy logic is offline Sky User Member
      Exchange:
      Broadband ISP: Other ISP
      Router: Non Sky Router
      Sky TV: Sky Basic
      Join Date
      Apr 2008
      Posts
      463
      Thanks
      2
      Thanked 70 Times in 51 Posts

      Re: Lose Internet Connection when fone rings

      Could be a defective filter - try a non-sky supplied ADSL filter if you have one.

      If you have a burglar alarm that is connected to the phoneline, that requires a filter too.

      A high resistance line fault can also cause loss of ADSL sync when the phone rings - you could try unplugging the phone, and with just the router connected, phoning your landline from a mobile to see if the adsl sync still drops.

    9. #8
      RyanCraggs's Avatar
      RyanCraggs is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Broadband Unlimited
      Router: D-Link DSL-2640S
      Sky TV: Sky+ HD
      Join Date
      Nov 2010
      Posts
      21
      Thanks
      1
      Thanked 0 Times in 0 Posts

      Re: Lose Internet Connection when fone rings

      Quote Originally Posted by penrhyn View Post
      Sorry by Dect, I was referring to a digital cordless phone basestation.
      The router is near the fone yes, as the supplied cable is so short.

    10. #9
      RyanCraggs's Avatar
      RyanCraggs is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Broadband Unlimited
      Router: D-Link DSL-2640S
      Sky TV: Sky+ HD
      Join Date
      Nov 2010
      Posts
      21
      Thanks
      1
      Thanked 0 Times in 0 Posts

      Re: Lose Internet Connection when fone rings

      Quote Originally Posted by fuzzy logic View Post
      Could be a defective filter - try a non-sky supplied ADSL filter if you have one.

      If you have a burglar alarm that is connected to the phoneline, that requires a filter too.

      A high resistance line fault can also cause loss of ADSL sync when the phone rings - you could try unplugging the phone, and with just the router connected, phoning your landline from a mobile to see if the adsl sync still drops.
      I will try these tomorrow.

    11. #10
      RyanCraggs's Avatar
      RyanCraggs is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Broadband Unlimited
      Router: D-Link DSL-2640S
      Sky TV: Sky+ HD
      Join Date
      Nov 2010
      Posts
      21
      Thanks
      1
      Thanked 0 Times in 0 Posts

      Re: Lose Internet Connection when fone rings

      Im back, sorry havent replied been really busy.

      I do not have a non-sky filter to try.

      The burglar alarm is not connected to a phone line.

      I unplugged the phone and rang from my mobile and it didnt disconnect. I plugged it back in and rang and noticed it only disconnects when the call is actually answered.

      Any more ideas?

     

     
    Page 1 of 2 12 LastLast

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION