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    Problems with sitecom wireless USB adapter

    This is a discussion on Problems with sitecom wireless USB adapter within the Wireless / Adapters forums, part of the Sky Broadband help category; I have been using a wireless usb adapter (sitecom wl-608 v1 001) for quite some time with no problems until ...

    1. #1
      G4RY L's Avatar
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      Problems with sitecom wireless USB adapter

      I have been using a wireless usb adapter (sitecom wl-608 v1 001) for quite some time with no problems until I changed my broadband to Sky. Since the change over from AOL to SKY the wireless adapter is refusing to talk to the Sky router. Can anyone please help before my laptop finds itself in my wheelie bin!!!

      Many many thanks


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    3. #2
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      Re: Problems with sitecom wireless USB adapter

      I think we need more information.

      Can you see the Sky Router but not connect or can you not see the Sky router but can see other peoples networks?

      What encryption method did you use before (WEP or WPA or None?). You should now be using WPA.

      The Sky WiFi Key is only Letters and in Capitals, are you typing it in correctly?

      Your equipment is probably working OK but you haven't set the protocols up correctly.

    4. #3
      G4RY L's Avatar
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      Re: Problems with sitecom wireless USB adapter

      Firstly , thanks for your help its much appreciated.

      I'll be honest, I dont confess to knowing alot about computers etc, but I'll do my best to provide you with the information you require. Here goes........

      I can see the Sky Router on the list of prefered networks but it wont connect. Its tries to connect then connects to another network (a BT network). The information on the tool bar at the bottom displays :

      Wireless network connection
      Speed : 54 Mbps
      Signal strength : V good
      Status : Aquiring Network Address

      I'm not so sure what encryption I previously used, or ineed how to find out.

      I'm sure when typing the WIFI key I used the upper case.

      I hope the info provided is more of a help this time.

      Thanks once again

      Gary

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      Re: Problems with sitecom wireless USB adapter

      Okey I am going to take a punt your using Windows XP, lets start by clearing the preferred networks list, if its getting stuck on acquiring network address it generally means the key is incorrectly stored in preferred networks.

      Right click your wireless icon on the taskbar, select "view available wireless networks", on the left click "change the order of preferred networks" , remove any networks in the preferred networks window so that the window is empty if there is a profile that you have to keep like your work network then okey but idealy you want to totaly empty the list, then click OK.

      Now lets try to enter the Network key again
      Right click your wireless icon on the taskbar, select "view available wireless networks", select your sky routers SSID and click connect, enter the 8 letter key ensuring the caps lock is on.

    6. #5
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      Re: Problems with sitecom wireless USB adapter

      If that does not work, go into the Wireless settings of the router and tick the Disable box under Security. See if you can connect.

      If you are picking up other networks, it is probably worthwhile downloading Inssider from the link below. Use this to discover the networks and the channels they are using. Set yours to a channel as far from those in use as possible.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    7. #6
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      Re: Problems with sitecom wireless USB adapter

      Hello ....

      Yip its Windows XP I have.

      Done everything you said, then selected SSID, then entered the network key with caps on. As soon I clicked on connect, I had a new prompt on screen which displayed the following message :

      Wireless configuration
      The network password needs to be 40 bits or 104 bits depending on your network configuration. This can be entered as 5 or 13 ascii characters or 10 or 26 hexadecimal characters.

      Another language to me ... confused.com

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      Re: Problems with sitecom wireless USB adapter

      I would guess that your XP installation does not have the necessary Sp to support WPA as it is looking for a WEP key. As a temporary solution go into the Wireless settings in the router, you will need to connect with an ethernet cable, or use another PC connected by ethernet cable and change the Security to WEP and type abcde12345 in the box. Click apply, disconnect the cable and try to connect by wireless typing in abcde12345 when requested..

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    9. #8
      G4RY L's Avatar
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      Re: Problems with sitecom wireless USB adapter

      Thats it sorted.... WOOHOO!!!
      I went back over everything you told me to do and realised that when I changed the encryption to WPA and entered the network key I hadnt clicked 'apply'.... DOH!!!!!

      Thanks once again for taking the time to help me, this is such a fab site!!! I'm now a very happy chappy, considering that yesterday I was so close to chucking my laptop in the wheelie bin. I should really think about investing some of my time and learn about computing etc..

      Thank you so so much...

      Gary..

     

     

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