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    Intermittent Wireless Connection - help please

    This is a discussion on Intermittent Wireless Connection - help please within the Wireless / Adapters forums, part of the Sky Broadband help category; Hi, for about the last 3 months (fine before that), the wireless connection on my work laptop has been dropping ...

    1. #1
      mollymave's Avatar
      mollymave is offline Sky User Member
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      Intermittent Wireless Connection - help please

      Hi, for about the last 3 months (fine before that), the wireless connection on my work laptop has been dropping regularly. At one point it was every 15 seconds. It was worse when I tried to connect to my VPN, Travellink, but dropped even when I did not try to connect to this.
      I had a look on this forum and tried some of the solutions, but I am not very technical and did not understand some of the replies.
      I have another home laptop that works fine, but I know it is not my work laptop as it works fine in any other lace with wireless, McDonald's, hotels, etc etc. It must be the way Sky is communicating with my laptop! However, we pay a lot of money and I don't expect it. It is dropping now and connecting again as I am trying this.
      I spent over an hour on the phone with Sky yesterday and they were useless to be honest, didn't resolve at all, although today the connection is staying on for longer, between 5 and 15 mins, but as soon as I connect to VPN, it drops after about a minute. I am pasting what I think are my stats, based on other threads I have seen and if anyone can help I'd be very grateful. I will move to BT if I can't get sorted as I never had any problems with them. Many thanks all, Linda

      Log
      Sun, 2009-11-08 09:46:28 - Administrator login successful - IP:192.168.0.2
      Sun, 2009-11-08 09:46:38 - LCP down.
      Sun, 2009-11-08 09:46:41 - Initialize LCP.
      Sun, 2009-11-08 09:46:41 - LCP is allowed to come up.
      Sun, 2009-11-08 09:46:46 - CHAP authentication failed
      Sun, 2009-11-08 09:46:46 - LCP down.
      Sun, 2009-11-08 09:46:49 - Initialize LCP.
      Sun, 2009-11-08 09:46:49 - LCP is allowed to come up.
      Sun, 2009-11-08 09:46:52 - CHAP authentication success
      Tue, 2009-11-10 13:59:55 - Send out NTP request to ntp1.isp.sky.com
      Tue, 2009-11-10 14:00:58 - Send out NTP request to ntp2.isp.sky.com
      Tue, 2009-11-10 14:02:32 - Send out NTP request to ntp1.isp.sky.com
      Tue, 2009-11-10 14:05:10 - Send out NTP request to ntp2.isp.sky.com
      Tue, 2009-11-10 14:09:56 - Send out NTP request to ntp1.isp.sky.com
      Tue, 2009-11-10 14:18:58 - Send out NTP request to ntp2.isp.sky.com
      Tue, 2009-11-10 14:36:32 - Send out NTP request to ntp1.isp.sky.com
      Tue, 2009-11-10 15:11:10 - Send out NTP request to ntp2.isp.sky.com
      Tue, 2009-11-10 16:19:56 - Send out NTP request to ntp1.isp.sky.com
      Tue, 2009-11-10 18:36:58 - Send out NTP request to ntp2.isp.sky.com
      Tue, 2009-11-10 23:10:32 - Send out NTP request to ntp1.isp.sky.com
      Wed, 2009-11-11 08:17:10 - Send out NTP request to ntp2.isp.sky.com
      Thu, 2009-11-12 02:29:56 - Send out NTP request to ntp1.isp.sky.com
      Fri, 2009-11-13 14:54:58 - Send out NTP request to ntp1.isp.sky.com
      Fri, 2009-11-13 14:56:18 - Send out NTP request to ntp2.isp.sky.com
      Fri, 2009-11-13 14:58:28 - Send out NTP request to ntp1.isp.sky.com
      Fri, 2009-11-13 15:02:18 - Send out NTP request to ntp2.isp.sky.com
      Fri, 2009-11-13 15:09:29 - Send out NTP request to ntp1.isp.sky.com
      Fri, 2009-11-13 15:23:19 - Send out NTP request to ntp2.isp.sky.com
      Fri, 2009-11-13 15:50:29 - Send out NTP request to ntp1.isp.sky.com
      Fri, 2009-11-13 16:44:19 - Send out NTP request to ntp2.isp.sky.com
      Fri, 2009-11-13 18:31:29 - Send out NTP request to ntp1.isp.sky.com
      Fri, 2009-11-13 22:05:19 - Send out NTP request to ntp2.isp.sky.com
      Sat, 2009-11-14 05:12:29 - Send out NTP request to ntp1.isp.sky.com
      Sat, 2009-11-14 19:26:19 - Send out NTP request to ntp2.isp.sky.com
      Sun, 2009-11-15 23:53:29 - Send out NTP request to ntp1.isp.sky.com
      Wed, 2009-11-18 08:47:19 - Send out NTP request to ntp1.isp.sky.com
      Wed, 2009-11-18 08:48:39 - Send out NTP request to ntp2.isp.sky.com
      Wed, 2009-11-18 08:50:49 - Send out NTP request to ntp1.isp.sky.com
      Wed, 2009-11-18 08:54:39 - Send out NTP request to ntp2.isp.sky.com
      Wed, 2009-11-18 09:01:49 - Send out NTP request to ntp1.isp.sky.com
      Wed, 2009-11-18 09:15:39 - Send out NTP request to ntp2.isp.sky.com
      Wed, 2009-11-18 09:42:49 - Send out NTP request to ntp1.isp.sky.com
      Wed, 2009-11-18 10:36:39 - Send out NTP request to ntp2.isp.sky.com
      Wed, 2009-11-18 12:23:50 - Send out NTP request to ntp1.isp.sky.com
      Wed, 2009-11-18 15:57:40 - Send out NTP request to ntp2.isp.sky.com
      Wed, 2009-11-18 23:04:50 - Send out NTP request to ntp1.isp.sky.com
      Thu, 2009-11-19 13:18:40 - Send out NTP request to ntp2.isp.sky.com
      Fri, 2009-11-20 17:45:50 - Send out NTP request to ntp1.isp.sky.com
      Sat, 2009-11-21 14:18:59 - UDP Packet - Source:24.72.117.217,46885 Destination:192.168.0.4,19095 - [DOS]
      Sat, 2009-11-21 14:18:59 - UDP Packet - Source:71.156.167.223,16954 Destination:192.168.0.4,19095 - [DOS]
      Sat, 2009-11-21 14:18:59 - UDP Packet - Source:118.4.171.149,21846 Destination:192.168.0.4,19095 - [DOS]
      Sat, 2009-11-21 14:18:59 - UDP Packet - Source:174.116.107.102,39540 Destination:192.168.0.4,19095 - [DOS]
      Sat, 2009-11-21 14:18:59 - UDP Packet - Source:98.230.133.241,13527 Destination:192.168.0.4,19095 - [DOS]
      Sat, 2009-11-21 14:18:59 - UDP Packet - Source:98.17.134.166,61247 Destination:192.168.0.4,19095 - [DOS]
      Sat, 2009-11-21 14:19:00 - UDP Packet - Source:92.149.242.78,26733 Destination:192.168.0.4,19095 - [DOS]
      Sat, 2009-11-21 14:19:00 - UDP Packet - Source:85.72.34.249,21003 Destination:192.168.0.4,19095 - [DOS]
      Sat, 2009-11-21 14:19:00 - UDP Packet - Source:71.106.20.58,46559 Destination:192.168.0.4,19095 - [DOS]
      Sat, 2009-11-21 14:19:00 - UDP Packet - Source:80.212.145.97,61615 Destination:192.168.0.4,19095 - [DOS]
      Sat, 2009-11-21 14:19:00 - UDP Packet - Source:70.124.12.251,26714 Destination:192.168.0.4,19095 - [DOS]
      Sat, 2009-11-21 14:19:00 - UDP Packet - Source:68.84.28.118,49195 Destination:192.168.0.4,19095 - [DOS]
      Sat, 2009-11-21 14:19:00 - UDP Packet - Source:119.95.8.194,12459 Destination:192.168.0.4,19095 - [DOS]
      Sat, 2009-11-21 14:19:00 - UDP Packet - Source:220.255.176.84,13324 Destination:192.168.0.4,19095 - [DOS]
      Sat, 2009-11-21 14:19:00 - UDP Packet - Source:80.202.251.203,62449 Destination:192.168.0.4,19095 - [DOS]
      Sat, 2009-11-21 14:19:00 - UDP Packet - Source:98.246.0.30,6520 Destination:192.168.0.4,19095 - [DOS]
      Sat, 2009-11-21 14:29:59 - UDP Packet - Source:24.17.77.45,20401 Destination:192.168.0.4,19095 - [DOS]
      Sat, 2009-11-21 14:29:59 - UDP Packet - Source:12.230.244.149,3304 Destination:192.168.0.4,19095 - [DOS]
      Sat, 2009-11-21 14:29:59 - UDP Packet - Source:86.95.138.200,50124 Destination:192.168.0.4,19095 - [DOS]
      Sat, 2009-11-21 14:29:59 - UDP Packet - Source:68.52.183.150,13749 Destination:192.168.0.4,19095 - [DOS]
      Sat, 2009-11-21 14:29:59 - UDP Packet - Source:173.75.129.240,38632 Destination:192.168.0.4,19095 - [DOS]
      Sat, 2009-11-21 14:29:59 - UDP Packet - Source:70.76.98.237,15663 Destination:192.168.0.4,19095 - [DOS]
      Sat, 2009-11-21 14:30:00 - UDP Packet - Source:84.203.238.19,9861 Destination:192.168.0.4,19095 - [DOS]
      Sat, 2009-11-21 14:30:00 - UDP Packet - Source:71.113.178.26,2828 Destination:192.168.0.4,19095 - [DOS]
      Sat, 2009-11-21 14:30:00 - UDP Packet - Source:90.38.101.148,8056 Destination:192.168.0.4,19095 - [DOS]
      Mon, 2009-11-23 02:39:40 - Send out NTP request to ntp1.isp.sky.com
      Mon, 2009-11-23 02:41:06 - Send out NTP request to ntp2.isp.sky.com
      Mon, 2009-11-23 02:43:28 - Send out NTP request to ntp1.isp.sky.com
      Mon, 2009-11-23 02:47:42 - Send out NTP request to ntp2.isp.sky.com
      Mon, 2009-11-23 02:55:40 - Send out NTP request to ntp1.isp.sky.com
      Mon, 2009-11-23 03:11:06 - Send out NTP request to ntp2.isp.sky.com
      Mon, 2009-11-23 03:41:28 - Send out NTP request to ntp1.isp.sky.com
      Mon, 2009-11-23 04:41:42 - Send out NTP request to ntp2.isp.sky.com
      Mon, 2009-11-23 06:41:40 - Send out NTP request to ntp1.isp.sky.com
      Mon, 2009-11-23 10:41:06 - Send out NTP request to ntp2.isp.sky.com
      Mon, 2009-11-23 18:39:28 - Send out NTP request to ntp1.isp.sky.com
      Tue, 2009-11-24 10:35:43 - Send out NTP request to ntp2.isp.sky.com
      Wed, 2009-11-25 18:27:41 - Send out NTP request to ntp1.isp.sky.com
      Fri, 2009-11-27 11:17:58 - Administrator login successful - IP:192.168.0.2
      Fri, 2009-11-27 11:45:52 - Administrator login successful - IP:192.168.0.2
      Fri, 2009-11-27 12:20:17 - Administrator login successful - IP:192.168.0.2
      Fri, 2009-11-27 13:21:32 - Administrator login successful - IP:192.168.0.7
      Fri, 2009-11-27 13:33:08 - Administrator login successful - IP:192.168.0.7
      Fri, 2009-11-27 13:50:02 - Administrator login successful - IP:192.168.0.7
      Fri, 2009-11-27 13:55:12 - Initialize LCP.
      Fri, 2009-11-27 13:55:12 - LCP is allowed to come up.
      Fri, 2009-11-27 13:55:15 - CHAP authentication success
      Fri, 2009-11-27 13:59:21 - Initialize LCP.
      Fri, 2009-11-27 13:59:21 - LCP is allowed to come up.
      Fri, 2009-11-27 13:59:24 - CHAP authentication success
      Fri, 2009-11-27 16:01:44 - Administrator login successful - IP:192.168.0.7
      Fri, 2009-11-27 16:14:47 - LCP down.
      Fri, 2009-11-27 16:15:12 - Initialize LCP.
      Fri, 2009-11-27 16:15:12 - LCP is allowed to come up.
      Fri, 2009-11-27 16:15:17 - CHAP authentication failed
      Fri, 2009-11-27 16:15:17 - LCP down.
      Fri, 2009-11-27 16:15:20 - Initialize LCP.
      Fri, 2009-11-27 16:15:20 - LCP is allowed to come up.
      Fri, 2009-11-27 16:15:23 - CHAP authentication success
      Sat, 2009-11-28 10:11:07 - Send out NTP request to ntp1.isp.sky.com
      Sat, 2009-11-28 10:12:00 - Send out NTP request to ntp2.isp.sky.com
      Sat, 2009-11-28 10:13:16 - Send out NTP request to ntp1.isp.sky.com
      Sat, 2009-11-28 10:15:18 - Send out NTP request to ntp2.isp.sky.com
      Sat, 2009-11-28 10:18:52 - Send out NTP request to ntp1.isp.sky.com
      Sat, 2009-11-28 10:25:30 - Send out NTP request to ntp2.isp.sky.com
      Sat, 2009-11-28 10:38:16 - Send out NTP request to ntp1.isp.sky.com
      Sat, 2009-11-28 11:03:18 - Send out NTP request to ntp2.isp.sky.com
      Sat, 2009-11-28 11:52:52 - Send out NTP request to ntp1.isp.sky.com
      Sat, 2009-11-28 11:57:18 - Administrator login successful - IP:192.168.0.2
      Sat, 2009-11-28 13:31:31 - Send out NTP request to ntp2.isp.sky.com
      Sat, 2009-11-28 15:14:44 - Administrator login

      Stats
      System Up Time 503:17:10
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 132710 141597 0 226 858 23:00:29
      LAN 10M/100M 504424 597338 0 76 40 503:17:08
      WLAN 11M/54M 324948 183228 0 1171 227 23:05:33


      ADSL Link Downstream Upstream
      Connection Speed 3936 kbps 608 kbps
      Line Attenuation 52.0 db 31.5 db
      Noise Margin 6.3 db 17.0 db

      Many thanks again, Linda (mollymave)


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    3. #2
      dms05's Avatar
      dms05 is offline Sky User Beta tester
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      Re: Intermittent Wireless Connection - help please

      The problem doesn't concern the Sky Broadband connection. It's the way your laptop is connecting to your Router. As you've found out this can be caused by many different things. To solve it you will have to pretend to be a bit techy.

      The first thing I'd try is changing the Channel Number - you may locally be having interference from someone else using the same channel.

      So open your Browser and type in the address bar:

      192.168.0.1

      This should allow you to gain access to the Router set-up screen. It's best done with a cable LAN connection so you don't loose wifi connection when you change anything.

      If you entered the 192... correctly you will have a log in screen showing Admin and asking for a Password. You should use sky as the password. After pressing Return you will see a screen with a left hand side bar - select WIRELESS and this will show a screen with Channel about half way down. Try changing this to numbers between 1 and 12, try them all in turn and see if any work better than any other. Don't forget to SAVE or your changes will be lost!

      Try that and post again when you see what happens.

    4. #3
      mollymave's Avatar
      mollymave is offline Sky User Member
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      Re: Intermittent Wireless Connection - help please

      Hi
      I did try the channels Sky suggested: 2, 6 and 11 but still the same. I happened to get an email from them last night apologising for their delay, and containing what seems pretty standard stuff.
      I am staying connected for a little longer since yesterday, now around 15 mins but as soon as I try and connect VPN the connection drops after a few minutes. My other laptop is fine so I am really struggling.
      Having seen all of the other issues that seem similar and unresolved on the site, I think I will just move to BT Broadband.
      Thanks for trying, Linda

    5. #4
      dms05's Avatar
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      Re: Intermittent Wireless Connection - help please

      Quote Originally Posted by mollymave View Post
      Hi
      I think I will just move to BT Broadband.
      Thanks for trying, Linda
      As I said it has NOTHING to do with the Broadband connection, moving to BT won't make any difference, it's your laptops connection to the Router that's the problem and it seems your broadband connection is constant.

      Did you try all the Chaneels from 1-12? You may well find one that works.

      If your were a little more techy I'd suggest giving your problem laptop a fixed IP address but not knowing your OS makes that difficult.

      Good luck.

    6. #5
      Isitme's Avatar
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      Re: Intermittent Wireless Connection - help please

      You can also use Channel 13, which is very often the best one.

      When you change the channel, also change the Mode, to 'g only' or 54g preformance' depending on your router type.

      Do you have someone using P2P on your network?

      What OS are you using?

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     

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