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    Connection problems after firmware upgrade

    This is a discussion on Connection problems after firmware upgrade within the Wireless / Adapters forums, part of the Sky Broadband help category; Hi, I'm looking for some help please! I have been using a non sky router (netgear DG834N) for about 2 ...

    1. #1
      jamirowho's Avatar
      jamirowho is offline Sky User Member
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      Connection problems after firmware upgrade

      Hi,
      I'm looking for some help please!

      I have been using a non sky router (netgear DG834N) for about 2 years now with no problems. I noticed there was a firmware upgrade available and proceeded to download it. Ever since then i have not been able to connect to the internet.

      At first i thought i might have needed to upgrade my wireless adapters firmware, but after a quick check on my laptop i found that i was getting the same message on both:-
      "The settings saved on this computerfor the network do not match the requirements of the network".

      I plugged my old sky router back in and still had the same problem.

      I've looked for details on outages and can't find any (Willaston exchange), i'm hoping they've not kicked me off? Surely not after all this time?!


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    3. #2
      Smithy99's Avatar
      Smithy99 is offline Sky User Member
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      Re: Connection problems after firmware upgrade

      Try doing a system restore and see if this sorts it. It won't be Sky cutting you off.

    4. #3
      jamirowho's Avatar
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      Re: Connection problems after firmware upgrade

      Quote Originally Posted by Smithy99 View Post
      Try doing a system restore and see if this sorts it. It won't be Sky cutting you off.

      Ok Smithy i'll give it a go. Thanks for your advice, i'll let you know how it goes.

      I have also downloaded the previous firmware to a memory stick at work, so i might try that too. The problem is i can't even get into the router stats to do an upgrade!

    5. #4
      Smithy99's Avatar
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      Re: Connection problems after firmware upgrade

      You should be able to do a factory reset using the reset button at the back, just hold it in for 10 seconds when it's powered up.

    6. #5
      Donaldson2121's Avatar
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      Re: Connection problems after firmware upgrade

      i think ive seen that message on vista before when you try connect to a network with the same name as a wireless profile you have stored (but with different security settings). Perhaps the upgrade changed the wireless security settings, try deleting the saved wireless profile and then re-connected.
      Does it connect up ok using an ethernet cable?

    7. #6
      jamirowho's Avatar
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      Re: Connection problems after firmware upgrade

      OK, i'm all sorted now, thank you for your help.

      The system restore didn't work, i wasn't sure it would as it was a firmware upgrade for the router, and as such wouldn't affect the windows set up.

      I hard wired my laptop to the router and it connected fine (can't believe i didn't try that last night!) i then could connect to the router and uploaded the older version firmware.

      Hey presto wireless network back up and running!

      I'm inclined to agree with Donaldson that it was something to do with the wireless settings. I tried yesterday to set up a new network, but to no avail.

      All sorted now, i'll be checking my upgrades more closely from now on!

     

     

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