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    Wireless Connection Keeps Failing

    This is a discussion on Wireless Connection Keeps Failing within the Wireless / Adapters forums, part of the Sky Broadband help category; Hi, my family have recently changed from AOL to sky, and though the downstairs computer and my brothers computer both ...

    1. #1
      Pixelen's Avatar
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      Unhappy Wireless Connection Keeps Failing

      Hi, my family have recently changed from AOL to sky, and though the downstairs computer and my brothers computer both connect to the internet fine, mine constantly disconnects. It either stops connecting, or keeps saying 'acquiring network address', then fails to connect. I've found that a system restore solves the problem for about 2 days, but after that it goes back to disconnecting again. I'm sick of having to do a system restore (4th time now), and I'd really like to fix it. Please, please help.

      I'm using Windows XP with a Netgear WG111v2 adaptor (It's a usb adaptor which connects to downstairs somehow :P) The security is set to WEP and we're using a key that sky gave us after our connection kept failing when we first switched. I've tried resetting the winsock catalog and flushing the dns etc, but nothing seems to work. I'd really appreciate any help with this.


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    3. #2
      Smithy99's Avatar
      Smithy99 is offline Sky User Member
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      Re: Wireless Connection Keeps Failing

      Ok first, can you get the router stats.

      Chances are that it is a wireless issue, you need to try it wired to rule this out.

      It may also be worth changing the channels on the router start at 13 and work your way down, also check the mode, if it is auto, change it to g&b.

      If you can, you should get a couple of homeplugs, this will ensure you dont have any wireless interference again.

    4. #3
      Pixelen's Avatar
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      Re: Wireless Connection Keeps Failing

      Because the computer's upstairs, I don't have any of those phone socket things nearby to test out the ethernet connection or any wired connections.

      13 is the channel it is connected on at the moment, this is the channel that the tech support people at sky told us to keep it at. How do I change the channel?

      And how do I get the router stats? Thanks so much for your help, I really do appreciate it.

    5. #4
      PaulSky's Avatar
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      Re: Wireless Connection Keeps Failing

      If 13 is no good then you may need to work through all channels, is anything near the router like a cordless phone base or anything electrical?
      Changing channels is as simple as typing 192.168.0.1 into the address bar of your internet explorer browser and pressing enter, user name is admin, password is sky. Click on wireless settings link on the left of the page that loads up and then click on hte number 13 on the screen next to "Channel".

    6. #5
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      Re: Wireless Connection Keeps Failing

      Thanks for your advice, but the thing is, I can't go on the sky router settings (192.168.0.1) when my internet isn't connected, so I have no way of changing channels or anything. I've heard some things about an UPnP issue, could it be something to do with that?

      Nope. no phones near the router, but we do have an answering machine, although everything is plugged into those little white boxes which stop them from interfering with the internet. Also, if it is the router, why does my parents' computer downstairs and my brothers computer in his room work? Plus, why does my internet work when I do a system restore but stop working a couple of days after? It's really frustrating me, I have to do a system restore every couple of days and all my documents move, and I have to reinstall a lot of programs.

    7. #6
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      Re: Wireless Connection Keeps Failing

      If you cannot get onto the router from your PC but other people can from theirs then it really does sound like a wireless issue.

      You can log onto the router from the other PC's to change the channel, just start at 13 and work your way down.

      If that doesn't work then you are going to have to put a bit more effort it to sort out the problem, a restore may just force the wireless card to do another scan for networks, who knows.

      You will need to connect via ethernet or get a couple of homeplugs if wireless is the issue, you do sound quite a way from the router.

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      Re: Wireless Connection Keeps Failing

      If you are making changes to the wireless setup you must be connected by ethernet or you are liable to loose your connection when a change is made.

      I don't really know why doing a system restore helps you connect, but if you are set for automatic updates it is possible an update is knocking your connection out. Restoring takes it back before the update, auto update kicks in and you are back where you started. If you have to do a system restore again, turn off auto updates, see if it stays connected. If it does you can then look for the update that is causing it. You may be getting an unsuitable driver update, which MS put out very often.

      It may help if you go to the wireless adapter manufacturers site and down load and install the latest driver available.

      TomD


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      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

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    9. #8
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      Re: Wireless Connection Keeps Failing

      Okay, thanks to everyone. I've turned off automatic updates and download a program called Unplug and Pray, just in case it's the UPnP bug. It's been two days since the system restore, so I should be able to tell tomorrow if it's worked or not.

      I also went on the Netgear website and downloaded the newest driver update for my usb router. It shouldn't be the wireless because we've been using netgear with AOL as the ISP for about 2 years, and it's been working fine through all that time, so I have no idea why it's not working now. Thanks again everyone, here's hoping everything works tomorrow!

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      Re: Wireless Connection Keeps Failing

      Right. It happened again. This is my 6th system restore now. D:

      Okay, so I know it's not the UPnP bug, as I've made sure that UPnP is turned off. It's not a virus, because I've run all 5 of my virus scanners and found nothing. It's not a firewall interrupting, because I've tried turning them all of and connecting, and they are all on now and the wireless connection is fine. It's also not automatic updates, because I turned them off. I also know that it's not the Netgear drivers, because I downloaded the newest one and it didn't help.

      But I think I've narrowed down the problem, because this time I paid attention to every little detail that happened before the connection failed. Firstly, the connection strength keeps changing from 'low' to 'good' and back again, then it keeps acquiring the network address, then finally becomes disconnected. I think the problem is that it can't get the IP address, as when I edit the properties of the TCIP and enter my IP address and subnet mask manually, it then says that I am connected, but when I open Firefox or IE it still says I am offline.

      Another thing that I have noticed is that when I do a system restore, it pops up with a message saying 'System restore could not make changes to Drive :/H from before this date' or something like that, and after this the wireless connection works. A drive H doesn't show up in My Computer, so I don't know what that is, but I'm guessing it could be my wireless USB? It also says that Windows has renamed some file names for my protection, and when I checked what these were, the Netgear folder had been renamed, so I opened C:/Program Files/ to find that there were three Netgear folders in there. I moved all the files in there to the first folder and deleted the other two, and everything still works. I don't really want to start messing around with the channels because it works for my parents computer downstairs and my brothers, so it must just be mine that's affected, especially if it works sometimes. Also, this is the channel that sky told us to keep it on, because when we first got sky the connection wasn't working, but in a different way to how it isn't now (if that makes sense).

      So I'm thinking that the problem is that something changes at a specific time after each system restore which stops netgear from detecting my IP address. Does anyone have any idea what this could be, or if there is there anything I can do to fix this? Thanks for all the help so far, I feel like I might finally be getting somewhere now.

      Edit: Here's a screenshot of my router status at the moment -

      Last edited by Pixelen; 14-03-09 at 11:15 PM.

    11. #10
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      Re: Wireless Connection Keeps Failing

      Just a heads up - unless Sky have upgraded the FW - the image is from a Netgear V2 router (DG934G) not the DG834GT that you have in your profile. Afaik this router does not suffer from the UPnP bug, so that part of your investigation is irrelevant.

      I am currently using this model and never had the UPnP issue with it.

      I would connect via cable and then change the wireless channel.

      This shows how to do it on the Sagem, but the principle is the same on the Netgear

      Sky User - Sagem F@ST 2504 - How to change the Wireless Channel




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