DNS Server issue

[Reanochild]

Hi,

Any help appreciated. I installed Sky Broadband last Friday - worked fine Wirelessly all evening and included getting McAffee up and running. Turned laptop on Saturday, Internet wouldn’t connect at all. Called Sky Technical - spend over 2 hours (speaking to technical at different levels)> Basically I have a live connection, can connect via IP address but NOT DNS route.
Tried different settings, uninstalled anti-virus/firewall etc - still no joy. Sky then has the cheek to fob me off to Microsoft as they think its a settings issue on the Vista software! They have ditched me basically, given me a premium rate Microsoft number and told me to sort myself as apparently some peoples DNS wont work?

I'm not a technical person at all - all above my head. Just seems odd working one evening - then next day its not!

Any ideas - Sky tried lots of different setting and pinging etc - definitely in interest connection just a DNS issue apparently.

Cheers
Mark

[IAmNotTheEnemy]

what DNS settings you using at present? if (by chance) you have the router as you DNS server, change it to OpenDNS (208.67.222.222/208.67.220.220) and see if that helps...

failing that, boot in safe mode with networking and see if you can browse - if you can the issue is something booting in a normal windows boot process...

[Isitme]

You could also try flushing the DNS cache by pressing Windows key, type cmd, right click CMD icon and select 'Run as Administrator' and typing ipconfig /flushdns

You should see something like -
Windows IP Configuration
Successfully flushed the DNS Cache