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    no wireless light lit on router

    This is a discussion on no wireless light lit on router within the Wireless / Adapters forums, part of the Sky Broadband help category; I can connect to the internet by ethernet cable but not by wireless. The green wireless light does not light ...

    1. #1
      Gwawr's Avatar
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      no wireless light lit on router

      I can connect to the internet by ethernet cable but not by wireless.
      The green wireless light does not light up.
      The aerial connection to the router is loose and wobbly!

      I have been trying to find a way of contacting sky about this by email as I assume the router must be faulty - I can't seem to find any link to do this.

      Having phoned their "help" line once before on a different matter I was hoping to find another way of contacting sky!

      Has anyone any ideas - is the router faulty? It's the old white Netgear one.
      Or is there a way to fix it myself?

      Is there a way to email sky?


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    3. #2
      dholdi's Avatar
      dholdi is offline Sky User Beta tester
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      Re: no wireless light lit on router

      Login to the router - 192.168.0.1 in address bar.
      login - admin, password - sky.
      Go to wireless settings and check wireless is enabled.
      The ariel does move around but should not be loose and wobbly - there is a knurled screw that tightens the connection to the router.


    4. #3
      Gwawr's Avatar
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      Re: no wireless light lit on router

      Logged into router - wireless enabled as you can see.

      Wireless Port
      Name (SSID) SKY81204
      Region Europe
      Channel 11
      Wireless AP Enabled
      Broadcast Name Enabled

      The wireless used to work - I used it to connect to my laptop

      Then one day - no light, no wireless connection to laptop

      The metal nut fastening the black connection and aerial to the router has been loose since I first had the router, but I could connect by wireless up tol last Saturday!
      I can't see how I can tighten it as it just turns round and round - I would need to get inside and hold the other end!!

    5. #4
      dholdi's Avatar
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      Re: no wireless light lit on router

      Sounds like it is broken then, get on to Sky they should send you a replacement.


    6. #5
      Gwawr's Avatar
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      Re: no wireless light lit on router

      Re my first message - is there another way to contact Sky apart from waiting half an hour on the help line and then being passed from person to person?

    7. #6
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      Re: no wireless light lit on router

      If you can manage without wireless, then e-mail is the most painless.

    8. #7
      dholdi's Avatar
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      Re: no wireless light lit on router

      You could also try the kana form - if email is unsuccessful
      Sky.com - Sky Help Centre;tg&Contact Us>Feedback - Broadband Kana


    9. #8
      Gwawr's Avatar
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      Re: no wireless light lit on router

      Thanks - filled in the form and Sky have sent me a new router which works fine.

     

     

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