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    Help! Thinking of leaving Sky.

    This is a discussion on Help! Thinking of leaving Sky. within the Wireless / Adapters forums, part of the Sky Broadband help category; Hi experts. Been lurking around ever since moving house and transferring from VM to Sky (not in a Virgin area ...

    1. #1
      bigpaul's Avatar
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      Unhappy Help! Thinking of leaving Sky.

      Hi experts. Been lurking around ever since moving house and transferring from VM to Sky (not in a Virgin area anymore).

      Could do with someone's advise if poss please guys and girls.

      Had Sky since the start of Jan and for a couple of days it was all fine. All of a sudden my connection drops out all the time. I am connected wirelessly and I am about 7 metres away. My connection from the router is always 4/5 - 5/5. But it still randomly loses connection while browsing/downloading.

      Obviously this is a nightmare. It may well be some settings on my pc, as this is my first crack at wireless networking. But not sure how to move forward with testing my connection and such.

      Help me fellow Sky users... you're my only hope!


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    3. #2
      dholdi's Avatar
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      Re: Help! Thinking of leaving Sky.

      Try it wired and post your router stats.


    4. #3
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      Re: Help! Thinking of leaving Sky.

      If version 1 router white Netgear turn off UPnP in the router (see tutorials on this site or help files on Sky CD for how to address router user interface).

      Scan for neighbouring wifi and change channel. Relocate cordless phone base/video sender away from computer and router.

      Try turning off wireless security temporarily and see if things improve.

    5. #4
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      Re: Help! Thinking of leaving Sky!

      Two things come to mind. First, try switching off UPnP - go to http://192.168.0.1/ click on the UPnP link, untick the "Turn UPnP On" option and click on Apply.

      If that doesn't solve the problem, you could try changing wireless channel number, as it may be that one of your neighbours has just got a wireless router and there's a clash of channel numbers.

    6. #5
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      Re: Help! Thinking of leaving Sky.

      You might want to delete your duplicate thread before you get told off
      Actually I dont think you can, but dont worry I'm sure they will be lenient as your new
      Last edited by dholdi; 01-02-08 at 10:13 PM.


    7. #6
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      Re: Help! Thinking of leaving Sky.

      Hey guys. Sorry for the dupe thread! ! Just wasn't sure where to put it and missed it in the rules. Sorry Mods!

      Admin note: OK - merged the two threads - don't do it again

      Thanks for all the speedy responses.

      How do i get the stats? Like I said i'm very much a newbie to wireless. I presume in the router home page?

      Also think I must have the V2 router. Tried with security off and still drops connection.

      Thanks again.
      Last edited by Saturday; 01-02-08 at 10:51 PM.

    8. #7
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      Re: Help! Thinking of leaving Sky!

      When you say 'drops out' do you mean your internet connection drops or the wireless connection to the router?

      Have you tried a wired connection, if so does it drop.

      Also, unless you are running Vista, it does no harm to optimize your connection by running TCPOptimizer

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      Inssider 2/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    9. #8
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      Re: Help! Thinking of leaving Sky.

      The model number of the router will be printed on the label.
      The stats are accessed on the V1 router via the router homepage under connection details ( not sure about V2's ) or via the mognuts utility.


    10. #9
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      Re: Help! Thinking of leaving Sky.

      Ok, so I think these are the stats people need. When I say I lose connection I mean now and again I go from "Access: Local and Internet" to "Local only". All the time my connection strength is always 4-5 bars out of 5.

      System Up Time: 4:06:39

      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 1036862 1056925 0 48139 242762 3:32:55
      LAN 15 0 0 0 0 4:06:39
      WLAN 1072688 1056582 0 248198 50717 4:06:17
      Connection Speed 7392 kbps 768 kbps
      Line Attenuation 42.0 db 24.0 db
      Noise Margin 7.3 db 13.0 db

      Also already optimised settings. (Even though i'm on Vista. Hope that's cool)
      Router model number - Sagem - LK07333D P280260

      Hope this helps.
      Cheers.

    11. #10
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      Re: Help! Thinking of leaving Sky.

      Hmm, vista....

      I had this problem but mine went a bit further as to not let me back on wireless again.

      So I then went wired and it kept happening, and not letting me access the router or net again after it had bombed out.

      As a consequence I simlpy deleted vista and went back to XP
      Regards,

      Tom (HSNetwork)

      A Word of advice :-
      "Dont ever p*** of your Network/System/Server Admin. Any responsible IT Admin will know more about you than you know about yourself, just ask those that have wronged me.


      How to set up Wireless on your Ipod Touch / IPhone (PDF including pictures)
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