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    Frequent loss of wireless connection

    This is a discussion on Frequent loss of wireless connection within the Wireless / Adapters forums, part of the Sky Broadband help category; Help!!! I have been on BT Internet for the past 2 years, and apart from it being expensive and bad ...

    1. #1
      Landi's Avatar
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      Unhappy Frequent loss of wireless connection

      Help!!!

      I have been on BT Internet for the past 2 years, and apart from it being expensive and bad customer service, I never had any problems with my wireless connection. Switched to Sky which has been up and runing for a week now. I connect wirelessly using a Intel(R) PRO/Wireless 3945ABG Network Connection, which worked brilliantly with the BT router.

      Since switching to Sky, the wireless connection from my PC to the router is lost frequently (sometimes every few seconds). Also, when trying to view the list of available networks to reconnect, a message 'Windows cannot confirgure this wireless connection' is displayed. The only way I can connect is to then go to the 'Wireless Zero Configuration' and start the service, which connects me again.

      This constant disconnection is driving me to dispair (it has disonnected three times whilst typing this thread)! I have also spoken to Sky technical support who has advised that they can't help as it isn't a Sky router issue. I have even dowloaded Windows XP Service Pack 2 to see if this resolves the issue (was on XP SP1.1 before) and it is still the same.

      I am not a computer expert, so please can someone help...

      Router stats are below:

      /usr/sbin/adslctl: ADSL driver and PHY status
      Status: Showtime Channel: INTR, Upstream rate = 416 Kbps, Downstream rate = 3616 Kbps
      Link Power State: L0
      Mode: G.DMT
      Channel: Interleave
      Trellis: ON
      Line Status: No Defect
      Training Status: Showtime
      Down Up
      SNR (dB): 13.2 14.0
      Attn(dB): 36.0 21.5
      Pwr(dBm): 19.7 0.9
      Max(Kbps): 3968 1120
      Rate (Kbps): 3616 416
      G.dmt framing
      K: 114(0) 14
      R: 16 16
      S: 2 16
      D: 64 8
      ADSL2 framing
      MSGc: 1 1
      B: 114 14
      M: 2 16
      T: 1 1
      R: 16 16
      S: 2.1391 17.0666
      L: 920 120
      D: 64 8
      Counters
      SF: 13468852 13468850
      SFErr: 3 96
      RS: 457941000 57242612
      RSCorr: 6393 624
      RSUnCorr: 59 0

      HEC: 3 58
      OCD: 0 0
      LCD: 0 0
      Total Cells: 1952731845 0
      Data Cells: 8239557 0
      Drop Cells: 0
      Bit Errors: 0 0

      ES: 14 0
      SES: 13 0
      UAS: 21 0
      Total time = 1 days 15 hours 36 min 42 sec
      SF = 13468852
      CRC = 3
      LOS = 17
      LOF = 0
      ES = 14
      Latest 1 day time = 15 hours 36 min 42 sec
      SF = 3305976
      CRC = 0
      LOS = 3
      LOF = 0
      ES = 2
      Latest 15 minutes time = 6 min 42 sec
      SF = 23701
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 15 minutes time = 15 min 0 sec
      SF = 52930
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 1 day time = 24 hours 0 sec
      SF = 5082263
      CRC = 3
      LOS = 4
      LOF = 0
      ES = 5
      15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
      SF = 52931
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
      SF = 52930
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
      SF = 52930
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0

      Cheers!!
      Landi


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    3. #2
      fihart's Avatar
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      Re: Frequent loss of wireless connection

      You might also look at the tutorial on disabling UPnP in the router -- it's a common cause of intermittent disconnections with the Sky model.

    4. #3
      Landi's Avatar
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      Re: Frequent loss of wireless connection

      Thanks for the reply.

      I tried this already after looking at other threads yesterday, and it didn't solve the problem...

    5. #4
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      Re: Frequent loss of wireless connection

      I have BT Home Hub route with no problems for a long time - and then same experierience. No problems then suddenly signal dropping out frequently.

      After much frustration sought a telephone appointment with BT - They say disconnect Sky box from line - hey presto problem ceases. There seems to be a known problem of Sky Boxes and BT Broadband?????????

    6. #5
      mnemonic's Avatar
      mnemonic is offline Sky User Member
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      Re: Frequent loss of wireless connection

      Hi Landi,

      I've had exactly the same problem as you, having had BTHomeHub working well for a year and then moving to Sky Mid this week and having constant wireless disconnections, which could only be fixed by using the "repair" function in the task bar.

      Up until today, I'd tried all of the following:

      (1) Switching off uPnP
      (2) Creating a batch file to disable WZC after successfully connecting
      (3) Changing the wireless channel
      (4) Moving the router about two feet from the computer (connecting via a Gigabyte WLAN PCI card).

      But, I was still getting drop-outs every five minutes, which was infuriating.

      Anyway, I've continued to play with various things and, at last, seem to have a stable connection - a record-breaking three hours so-far!

      I'm not sure exactly which of these seems to have sorted the problem, but one of them has:

      (1) Installing the fix at Download details: Update for Windows XP (KB893357) (*)

      (2) In the router's "Wireless Settings", changing the "Mode" from "g & b" to "g only"

      (3) Loading up the Sky welcome CD and installing everything but the McAfee applications

      (*) Found at WPA support in Windows XP

      I'm not going to try and muck-about any more trying to see which one actually fixed the issue, as I'm happy having a stable connection at last!

      Hope this helps,

      David

    7. #6
      mnemonic's Avatar
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      Re: Frequent loss of wireless connection

      Actually, ignore that, it's back to disconnecting every five minutes again...

    8. #7
      mnemonic's Avatar
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      Re: Frequent loss of wireless connection

      Well, a rock-solid connection now with no disconnects every five minutes and the regular popping-up of the "blah...blah...blah is now connected" speech bubble. Unfortunately, the change I had to make to get it to become rock-solid was to switch-off the WPA encryption and turn it into an unsecure connection. It's not so bad, as I've also changed the SSID and switched-off the broadcast, but it's a long way from perfect.

      I've not tried WEP with it yet (is it that much better than unsecured?), but at least I'm now starting to get to the bottom of the issue!

      Anyone have any idea why having the WPA on is causing so many issues? I'm far from being an expert here...

      David

     

     

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